Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

675 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


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Shelli C.
Louisville, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Shelli said the employee was wonderful, honest and the work was done well. The prices were wonderful and she stated she believes she has found herself a new mechanic.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

That's great!  We're happy you had such a great experience with us, and we look forward to servicing your vehicle in the future!


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Jose S.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Jose said the service repairs took a bit longer than he expected.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

We do apologize for taking a little longer than we planned for.  We hope that, other than that, you were pleased with your service.  Thank you for your business!


JR
JENNIFER R.
Louisville, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Good service as usual
Always Reliable. Honest service.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  We are happy you were happy with your visit!


AW
Alayne W.
Louisville, KY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Safe feeling when leaving
I know and feel VERY safe when leaving John Overly. I KNOW my car is working correctly and safe . What more can I want??
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much for your confidence in us!  We greatly appreciate it, and we look forward to helping you and your vehicle out in any way we can.


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Tamra M.
Louisville, KY
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Tamra said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you!  We're happy you were pleased with your experience!


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Brandon B.
Louisville, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Brandon said they do everything he asks, with no complaints.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

We greatly appreciate it!  We're glad you were satisfied with your visit.


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Bruce W.
Louisville, KY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Bruce said he trusts the employees implicitly.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  That means a lot!


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Matilda S.
Louisville, KY
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Matilda said the employees did a good job and the vehicle is running well.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much for the great review!


RD
Richard D.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Richard said everything was good and he had no problems.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Great!  We're happy you had such a great experience with us!


CW
Charles W.
Louisville, KY
Ford Galaxie 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Charles said he has always had great service at this business.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

Thank you very much!  We greatly appreciate the business!


JW
Janet W.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Janet said her brother works at the business, therefore it is the best.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 07/18/2018

We greatly appreciate that! Thank you!


Verified Customer
Louisville, KY
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Always a clean shop. Always friendly employees
Thanks for the great service.
John O. from John Overley Automotive responded on 07/18/2018

You're welcome!  Thank you for the business!


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STEVEN C.
Louisville, KY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
As always very pleased!
We have been using John Overly Automotive for a few years now.They do professional work at fair prices.We have had nothing but positive outcomes everytime we have taken our vehicles in for service or repair.Their shop is very neat and organized.We are always treated with professionalism and respect.I have and would recommend them to anyone for there service needs.Thank you!
John O. from John Overley Automotive responded on 06/05/2018

Thank you so much for such a great review!  We value our great customers like you very much.  We look forward to helping with any future repairs you may need!


PW
Phyllis W.
Louisville, KY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Phyllis said the staff always provide excellent customer service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for the great review!


EW
Eric W.
Mayfield, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Eric said the staff contacted him to follow up after he was provided service at this business.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for the great review!


GM
Glen M.
Louisville, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Glen said the staff are good people, and he appreciates the good quality work.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you sir!  We are happy your experience with us went well!


RC
RON C.
Louisville, KY
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
Great Service, honest and fair price
Service completed as requested. Kept me posted on changes regarding service and quoted an estimate prior to initiating repairs.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for the great review!


TB
Tony B.
Louisville, KY
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Tony said he has always liked John. He has been going to him for years because he is honest, he treats him fairly, and he trusts him. He's good, he doesn't try cheat him, or tell him something he doesn't need.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for placing your trust in us, and thank you very much for your continued support in us!


DS
DAVID S.
Louisville, KY
Oldsmobile Cutlass Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
OVERLEY COMES THROUGH AGAIN
With less than 60,000 miles, our '84 Olds Ciera Cruiser is too good a car not to keep it in top shape. Overley's helps us keep it like new through great service. The problem with an older car such as ours is finding parts when needed. Somehow,
John Overley manages (so far) to find any needed parts. With luck and John's help, we hope to use this car well into the future.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for your business!  We will do everything we can to make sure that vehicle lasts a long time for you!


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Ruth R.
Louisville, KY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Ruth said John has always been on point and right on the prices. He picks her up once her vehicle is ready.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you.  We appreciate all the business over the years!


Displaying Review 121 - 140 of 675 in total