Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

675 Reviews

98% Would Recommend
Latest Review 28 days ago

Reviews


JD
Jeff D.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Jeff said they have always been good to him and they are honest.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you!  We greatly appreciate you putting your trust in us!


SA
Sandra A.
Louisville, KY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Sandra said the service was good.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 06/05/2018

Thank you for the review!  We're happy your experience with us went well!


Verified Customer
Louisville, KY
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2018
Starter service
I was surprised at the cost to replace a starter. I wish I had been told the cost before they replaced it. I would have shopped around for a better price. I am usual lovey happy with the work and service at Overley but not recently. I feel they have been very overpriced lately.
John O. from John Overley Automotive responded on 05/14/2018

Hello, 

I am sorry you feel the price was too high.  However,I did tell you the price before we did the work.  You had asked if we could just replace a solenoid, and I replied that we could not.  We do give the best warranty in town on all repairs (3 yr / 36000 miles) on parts AND labor.  We only used top quality parts so that we can provide this warranty.  However, I did notice that in the past we gave you a A.A.A. discount of 10% we did not give you on this repair.  I would be happy to refund 10% of parts and labor ($40.00).  We do greatly appreciate all your business and would like to be of service in the future.

John Overley


LC
Larry C.
Louisville, KY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Larry said the service was great. They found the problem and repaired it.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/14/2018

We're glad you were pleased with our work.  We look forward to helping out any way we can in the future.


GL
Greg L.
Louisville, KY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Greg said that the staff at the facility were able to service and repair his vehicle quickly and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/14/2018

We're glad you had a good experience.  Thank you for your business!


TH
TONY H.
Louisville, KY
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Another good job.
Job was done in time. Yippeee.
John O. from John Overley Automotive responded on 05/08/2018

We're glad to hear you were satisfied with the work.  Thank you for the Great Review!


LM
Loretta M.
Louisville, KY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Loretta said the business always provided good service. They were honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/08/2018

Thank you!  We really appreciate the review!


CL
Cameron L.
Louisville, KY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Cameron said she didn't have any trouble, the staff did the work in a timely manner, and they've always been very nice.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/08/2018

Thank you very much! 


TC
Tim C.
Louisville, KY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Tim said the staff at this business did what they said they would do.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for the review!  We hope to help out with any future problems your vehicle may have.


RM
Robert M.
Louisville, KY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Robert said the staff was polite and the work was done well.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for the Great Review!


MW
Martha W.
Louisville, KY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Martha said the business was quick, and efficient. They were friendly, courteous, and she was satisfied.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

We are very happy to hear you were pleased with our work.  We hope to be able to continue to help out with any future problems your vehicle may have!


MT
Mary T.
Louisville, KY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Mary said, she is a repeat customer of this business, they take very good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for your continued support!  We really appreciate the Great Review!


DP
Debra P.
Louisville, KY
Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Debra said the staff were courteous and polite.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for the Great Review!


AL
AMANDA L.
Louisville, KY
Chevrolet Astro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Communicative, professional service
I took a recently purchased extremely old vehicle to Overly to see just what it needed in order to be up and running again. John was friendly, communicative, and very open and honest about everything my vehicle needed and didn't need. Prices were provided up front, and service was fast. Overly is a good example of why you should go to a family shop instead of a chain!
John O. from John Overley Automotive responded on 05/01/2018

Thank you for the great review! We are very pleased that you chose us to do your auto repair work.  We hope to be able to help with an future problems your vehicle may have!  Thank you!


JF
James F.
Bowling Green, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2018 Category: Service
James said the business took longer than expected to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

We are very sorry that you were not happy with your experience.  We always try our best to please our customers.  Unfortunately, sometimes we run into unexpected problems.  We hope that you will give us another chance to work with you and your vehicle in the future.  Thank you.


TJ
THOMAS E J.
Louisville, KY
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Appointment time
I work at night and ask for a 10am appointment. I added one more item of concern and they still completed it in a timely manner. Great job.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for the Great Review!  


SR
Sam R.
Louisville, KY
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Sam said he always get good service when he goes there.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

Thank you! We're glad we were able to help out!


BW
Bruce W.
Louisville, KY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Bruce said this business has taken good care of his vehicle over the years.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for always putting your trust in us! We greatly appreciate it!


DM
DONALD M.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Good service, good people
Have been here for service several times and have received good service.I would recommended this business to anyone.
John O. from John Overley Automotive responded on 05/01/2018

Thank you for the review!  We are happy that you are pleased with our work!


JH
JOHN H.
Louisville, KY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Recommend Overley Automotive
Work done was oil change and tire rotation. Mr Overley recommended brake work at next oil change and took the time to research questions I had on brakes and how long It had been since service in my brakes. I don’t get this from other places i have taken my car.
John O. from John Overley Automotive responded on 03/29/2018

We always try our best to go above and beyond!  Thank you for your business!


Displaying Review 141 - 160 of 675 in total