Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

675 Reviews

98% Would Recommend
Latest Review 25 days ago

Reviews


LS
LARRY S.
Keller, TX
Isuzu Trooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Great service!
John runs a great shop! He and his team always provide the best service at good prices! Honest and efficient!
John O. from John Overley Automotive responded on 03/29/2018

Thank you!  We are very happy that your experience with us went so well!


TA
TRICIA A.
Louisville, KY
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Thanks for the great service
I needed a ride home and Nick was very polite. Always a spotless waiting room and shop.
John O. from John Overley Automotive responded on 03/22/2018

It's always good to hear about our customers good experieces with us. Thank you for the Great Review!


KS
Karen S.
Louisville, KY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Karen said they were excellent. They were very accommodating.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for your business.  We are happy to hear you had a good experience.


WG
Wayne G.
Louisville, KY
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Wayne said the business gets the job done without a lot of nonsense. He said the facility tells him what is wrong and then fixes it so that he can go on with his day.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you sir!  We appreciate the great review!


SB
Stacy B.
Louisville, KY
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Stacy said the business went above and beyond. They set up preparations for her to get her vehicle, drove her home, and fixed her vehicle. She was very pleased.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you!  We are very happy to hear you were pleased with your experience.


AW
ALAYNE W.
Louisville, KY
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
You keep me and my car running
How great to be able to trust a mechanic. To know you and the car are safe and well taken care of. WOW . Thank you John Overley
John O. from John Overley Automotive responded on 03/22/2018

Thank you!  We are happy we get to have such great customers like yourself!


GR
Gilbert R.
Louisville, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Gilbert said the service was good. The staff got the vehicle done and in and out quickly.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for your review.  We're very happy you were pleased with your repair.


AW
ALAYNE W.
Louisville, KY
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Good dependable service
I feel VERY safe and secure knowing my car is taken care of by people who are friendly and know what they are doing.
John O. from John Overley Automotive responded on 03/22/2018

Thank you!  That really means a lot.  We love having great customers like you!


JW
John W.
Louisville, KY
Dodge Ram Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
John said they are friendly, and the job gets done.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for the great review!


BS
Brittany S.
Louisville, KY
Chevrolet Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Brittany said the service was reasonably priced. The staff was quick to complete her service. She was very satisfied with the quality of repairs.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for the fantastic review!


MC
Mattie C.
Fairdale, KY
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Mattie said she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for your business!


JD
Jeff D.
Louisville, KY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Jeff said the employees are always good and honest.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for the Review!


MC
MIKE C.
Louisville, KY
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Great Experence
Great service as usual. I am always pleased with my experience and the customer service I receive. You guys have got it right. I guess that is why you have been so successful all these years and I keep coming back.

Mike Carter
John O. from John Overley Automotive responded on 03/22/2018

We appreciate your continued support in us over the years!  Thank you very much. We rely heavily on our fantastic customers like you!


DC
Dustin C.
Louisville, KY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Dustin said the staff does better work than anyone else in town.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you so much!  We are happy you were pleased with your experience.


SY
Stephen Y.
Miami, FL
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Stephen said the service was not spectacular but it was good.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thanks for the Review!


DH
DANIEL H.
Lebanon Junction, KY
Suzuki Aerio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2018
Upfront pricing notification including potential issues, timely work, courteous service personnel, warranty guarantee
The communication between John and myself was excellent, including price estimate along with potential problems that would not be apparent until after commencing work. I appreciated the late night drop off service, as well as the rating from AAA, and the discount for members. Warranty guarantee is excellent, as it shows they stand behind their work.
The only reason not to give all five stars is the short time frame between my repair and this review.
John O. from John Overley Automotive responded on 03/22/2018

Thank you so much for the great review!  We are happy we were able to help out, and we look forward to helping out with any future problems you may have.


BS
Bill S.
Louisville, KY
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Bill said they completed the repair.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for the Review!


RM
Robert M.
Louisville, KY
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Robert said the employees provided good service and were nice, but did not go over and beyond.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

We greatly appreciate you letting us work on your vehicle.  Thank you for your business!


RO
Rudy O.
Louisville, KY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Rudy said the business was quick, honest, and the prices were fair.
This review was collected via phone interview by Customer Research Inc.
John O. from John Overley Automotive responded on 03/22/2018

Thank you for the great review!


JT
Joshua T.
Louisville, KY
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2018 Category: Service
Joshua said the pricing is a little high.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 161 - 180 of 675 in total