Thanks so much for your business. I think you may have smelled some incense that I was trying to use to cover up a bad fuel smell this afternoon from a car in the garage. Smoking is not allowed in the office. I do apologize if it made your visit uncomfortable.
Terry, I tried to call but you have chosen not to return my call. I am sorry you did not understand our diagnostic check. I am sure you must not have understood because it was not what you told us was wrong. Actually it was something entirely different. You thought your oxygen sensors needed to be replaced. We found a rusted hole in your brake booster causing a massive vacuum leak that in turn caused a lean code for the oxygen sensors to be set. I assure you you would have been much more upset had we followed your diagnosis and after spending hundreds, if not thousands, it did not fix the problem, which it would not have. We did confirm your diagnosis of broken exhaust manifold bolts and leaking manifold gaskets. If you would like to talk further I am always available.
Sandy, I am very sorry that you feel this way. Our recommendation along with the industry standard for this timing belt replacement is every 105,000 miles. At nearly 140,000 miles on the car it was past due by over 30,000 miles. The timing belt replacement is expensive, but the damage that can be done when a timing belt breaks is far more expensive and sometimes can even be so expensive that the car is not worth fixing. With proper maintenance this Honda should run several hundred thousand miles more which will save much more money in the long run. The car would not start so the starter had to be replaced, the spark plugs were overdue for replacement so a tune up was done, a broken motor mount was replaced, the coolant serviced, and an oil and oil filter service performed. These are all very typical repairs for the age and mileage on this Honda. Our service writer provided estimates for each item individually as well as all together with tax total. That is our policy. When I interviewed our service writer he said he would of recommended these services to every customer alike, even one of his own family members. I did catch a mistake in reviewing the invoice that there was an honest error on the labor charge as the charge was for a 4 cylinder engine and your Honda is a V6 which should have been less. I have offered a full credit or refund for that error along with our sincere apology. I pride this business and our employees on providing honest service and recommendations to all of our customers, no matter age, race, or gender. If I ever found proof that this was happening that person would be terminated immediately. Obviously we must have not done a good enough job communicating all of this to your son and for that I am deeply sorry. If you would like to have any further discussions please contact me any time. You and all of your family are very important to me. I thank you for your honest review and comments so that this came to my attention and we are able to address it.
Ryan, I apologize for the problem with the shuttle service. I was unaware of the issue. I will look into the siituation and make sure it is corrrected. Thanks for trusting us with your automotive needs.
Everyone takes the time to go over everything so you can make an informed decision about your vehicle. They have never been pushy or made me feel like I had to do anything I didn't feel was necessary or couldn't afford . They show you what is recommended by the manufacturer and let you know why it is recommended. They also tell you what can wait and what they recommend and why.
The waiting room is always clean the whole staff is awesome from top to bottom! I have been going here for about 15 years.