Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 360 Reviews )

97% Would Recommend
Latest Review 2 months ago

Reviews


JP
Juan P.
Lisle, IL
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2015 Category: Service
Juan said the business is very hospitable and they do great quality work.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Chicago, IL
Saab 9-7X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2015 Category: Service
Kelly said she will not take her vehicle any where else because they do great work and are reasonably priced.
This review was collected via phone interview by Customer Research Inc.

GP
Gene P.
Clarendon Hills, IL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015
Highly Recommended!
KG knows their stuff and are honest. You can trust them to do only what needs to be done at a fair price. What more could you want from a repair place?

JB
Joe B.
Illinois
Saab 900
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015 Category: Service
Joe said he had a bad experience with the business. He brought the vehicle in for a test drive with Adam and he had ideas about what the problem with the vehicle was. He called and asked him to bring it in on Saturday. When he called the following week, he was told Adam was not available. He was upset due to having brought the vehicle in for Adam to work on it and he was not advised of this when the appointment was scheduled. There was an issue with being told the timing wires needed to be changed when the service had recently been completed, so there was a matter of not trusting if the vehicle was even looked at. He was going to be charged $200 for the diagnostic when the normal charge was $100, so after he argued about the fee, it was changed to $100. He would not recommend them over the trust issues resulting from this experience.
This review was collected via phone interview by Customer Research Inc.
Rick M. from KG Auto Werks responded on 06/05/2015

Customer did not need timing wires, he needed ignition wires, spark plugs and distributor cap and rotor. The parts that he had on his were NOT the correct OEM parts - thus it needing a tune-up. We contacted the customer and he didn't want to change the clutch and master cylinder (which the car also needed) and wanted to go ahead with the tune-up. An hour later, the customer calls back and cancels everything (after we had put everything on for the tune-up.) We charge $100 for diagnosing vehicles, and then we had another $100 for the labor that we had put in already to do the service and then take everything off and put his parts back on.


JP
Jack P.
Hanover Park, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2015 Category: Service
Jack said the business provided good, knowledgeable service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KM
Kyle M.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2015 Category: Service
Kyle said the work was done in a reasonable amount of time, and the employees were able to show him all the parts after the service. He liked how customer oriented they were.
This review was collected via phone interview by Customer Research Inc.

CT
Cary T.
Clarendon Hills, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2015
Professional
KG is always extremely fair and professional in their dealings.

RA
Rick A.
Bolingbrook, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2015 Category: Service
Rick said they do what they say they will do and it is done exactly the way he expects it to be done.
This review was collected via phone interview by Customer Research Inc.

LW
Lindsey W.
Villa Park, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2015 Category: Service
Spoke with Ruto. He said this business is magnificent. They are honest and fabulous. He is happy with the work and they are excellent.
This review was collected via phone interview by Customer Research Inc.

KB
Keith B.
Downers Grove, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2015 Category: Service
Keith said the quality, promptness and friendliness of the service were satisfactory.
This review was collected via phone interview by Customer Research Inc.

ST
Shazia T.
Wheeling, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2015 Category: Service
Shazia said they are best and only trusts them with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KJ
Kelly J.
YS3FB79NX56007014, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015 Category: Service
Kelly said the service was great. He appreciates their focus on Saab.
This review was collected via phone interview by Customer Research Inc.

RA
Rich A.
North Aurora, IL
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015 Category: Service
Rich said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

GP
Gene P.
Clarendon Hills, IL
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2015 Category: Service
Gene said the business provides expert service at a good price and he trusts them. They are nice people.
This review was collected via phone interview by Customer Research Inc.

BW
Bryan W.
Darien, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2015 Category: Service
Bryan said it was prompt service.
This review was collected via phone interview by Customer Research Inc.

AD
Andy D.
Downers Grove, IL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2015 Category: Service
Spoke with Halina. She said every time she takes her vehicle to this business for repairs they do very well. She said they have good mechanics and they complete everything in a timely manner. The staff is very friendly and she never has to return for the same service. She has been going to this business for 15 years and does not plan to go anywhere else anytime soon.
This review was collected via phone interview by Customer Research Inc.

CB
Caroline B.
Naperville, IL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2015 Category: Service
Caroline said this business provided really good service. They were fast and courteous.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Illinois
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2015 Category: Service
James said this business is wonderful and he would recommend them one hundred percent.
This review was collected via phone interview by Customer Research Inc.

BS
Brad S.
Naperville, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015 Category: Service
Brad said the business had the part he needed and the one they did not have was ordered right away.
This review was collected via phone interview by Customer Research Inc.

CT
Cary T.
Clarendon Hills, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2015 Category: Service
Cary said he was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.