Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 582 Reviews )

99% Would Recommend
Latest Review 5 months ago

Reviews


WH
Warren H.
Wayland, NY
Hyundai Elantra
Verified Customer
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02/20/2017 Category: Service
Warren said this business got him in for service quickly. They were professional.
This review was collected via phone interview by Customer Research Inc.

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Delores F.
Dansville, NY
Dodge Intrepid
Verified Customer
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02/18/2017 Category: Service
Delores said this facility is fantastic and they are nice young people. They go above and beyond. She was taking her vehicle to a dealership but she was told to bring her vehicle to this business because they are less expensive.
This review was collected via phone interview by Customer Research Inc.

DH
Dorothy and David H.
Dansville, NY
Ford Ranger
Verified Customer
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02/17/2017
Professionalism
?

EB
Eric B.
Dansville, NY
Chevrolet Aveo
Verified Customer
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02/16/2017 Category: Service
Eric said this business is local and close to his home. They keep in touch and report how his vehicle is doing. They were pretty straightforward.
This review was collected via phone interview by Customer Research Inc.

JH
Jay H.
Dansville, NY
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02/13/2017
Fantastic Service!
Thanks to Bob for staying after closing on Saturday and doing an unscheduled brake job and set of 4 new tires for me. Your over and above service is greatly appreciated. My future business is yours.
Robert K. from Keene Automotive responded on 02/14/2017

Jay, Thank you for choosing us to service your vehicle before your trip! I hope you love your new tires and brakes. I look forward to serving you and Dianne again in the future. 


Sincerely, Bob Keene


BS
Bill S.
Wayland, NY
Ford Pickup
Verified Customer
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02/13/2017 Category: Service
Bill said Bob and his staff are old school. They go the extra mile to satisfy him. This goes a long way.
This review was collected via phone interview by Customer Research Inc.

DM
Dave M.
Wayland, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Dave said Bob does are great job and the service is great. Bob even offered him a vehicle to use while his vehicle was being serviced.
This review was collected via phone interview by Customer Research Inc.

SS
Sue S.
Dansville, NY
Honda CR-V
Verified Customer
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02/09/2017
Always great service!
The excellent service I receive from Bob and his staff makes me feel confident that my car is safe to drive and will last many years. I appreciate knowing he and his mechanics are knowledgeable and care about their customers. A definite plus is having a clean car, inside and out, when I pick it up! Thank you!
Robert K. from Keene Automotive responded on 02/14/2017

Sue, I appreciate that you trusted us to perform your new car's first service! I hope it gives you many years of fun driving and reliability!
Thank you for your business.

Bob Keene


BR
Bill R.
Dansville, NY
Ford Five Hundred
Verified Customer
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02/07/2017 Category: Service
Spoke with Carolyn. She said they are excellent. They are friendly and they go out of their way to help. She would recommend them.
This review was collected via phone interview by Customer Research Inc.

RH
Rory H.
Dansville, NY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Rory said the customer service he receives is good. Bob and the guys are good people to deal with and they're straightforward.
This review was collected via phone interview by Customer Research Inc.

DH
Dave and Maryanne H.
Springwater, NY
Honda CR-V
Verified Customer
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02/02/2017
Professional and friendly service!
They always go above and beyond with their customer service. Highly recommended!

SW
Sarah W.
Arkport, NY
Dodge Grand Caravan
Verified Customer
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01/25/2017
Above and beyond!
I can't put into words how pleased I was with my latest service at Keene's! Not only was the work incredible, but the customer service really sets them apart. I'm always greeted by a friendly staff and prompt service. They even cleaned and vacuumed the inside of my car and left a hand written note thanking me for choosing them. They have totally won my loyalty!
Robert K. from Keene Automotive responded on 02/14/2017

Thank You Sarah for your meaningful review! We put alot of effort into the customer experience because I believe we all deserve great service when we spend our hard earned dollars with someone. I'm glad you were so pleased and I thank you for choosing us to take care of your car.

Sincerely, Bob Keene


BD
Bob D.
Dansville, NY
Mazda B2500
Verified Customer
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01/24/2017 Category: Service
Bob said they did a great job getting him in and out. They did the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DR
Daniel R.
Cohocton, NY
Kia Sportage
Verified Customer
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01/21/2017 Category: Service
Daniel said they were very good.
This review was collected via phone interview by Customer Research Inc.

DO
Dianne O.
Springwater, NY
Subaru Forester
Verified Customer
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01/21/2017 Category: Service
Dianne the service was completed quickly. She hadn't expected the vehicle to be returned so soon. She stated they were courteous and made her feel at home. The service was good.
This review was collected via phone interview by Customer Research Inc.

WG
Warren G.
Dansville, NY
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017 Category: Service
Warren said the inspection was great but the estimate he was given for a ball joint was high.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
Dansville, NY
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017 Category: Service
Brian said he gets all his work done at this business and he has never been dissatisfied.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 01/13/2017

Thank you very much for your loyalty to our business. You are a valued customer and it's always a pleasure to work for you! Bob Keene


DM
Dave M.
Dansville, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017 Category: Service
Dave said the business had a difficult job repairing his vehicle. He mentioned there was a lot of back and forth amongst the employees.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 01/13/2017

Thank you for the challenge Dave! With today's automobiles it often takes a team of technicians to come to an accurate diagnosis and repair. We appreciate your patience. Sincerely Bob Keene.


JC
Jake C.
Springwater, NY
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017 Category: Service
Jake said the business was great. The people were very helpful and the service was prompt.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 01/13/2017

Thank you for your business Jake, and thank you for your review. Bob Keene


FM
Fred and Deb M.
Dansville, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017
2011 CHEVY CRUSE
As always grate service and grate pepole to have things done for us