Martins AutoFeatured Business
0.3 miles away
11/26/2019 - "New car purchase"
"Jeff and team make buying a new car easy. "
Reviews
WH
Warren H.
Wayland, NY
Hyundai Elantra
Verified Customer
Warren said this business got him in for service quickly. They were professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
DF
Delores F.
Dansville, NY
Dodge Intrepid
Verified Customer
Delores said this facility is fantastic and they are nice young people. They go above and beyond. She was taking her vehicle to a dealership but she was told to bring her vehicle to this business because they are less expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
Dorothy and David H.
Dansville, NY
Ford Ranger
Verified Customer
Professionalism
?
Recommended
EB
Eric B.
Dansville, NY
Chevrolet Aveo
Verified Customer
Eric said this business is local and close to his home. They keep in touch and report how his vehicle is doing. They were pretty straightforward.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jay H.
Dansville, NY
Fantastic Service!
Thanks to Bob for staying after closing on Saturday and doing an unscheduled brake job and set of 4 new tires for me. Your over and above service is greatly appreciated. My future business is yours.
Recommended
Robert K. from Keene Automotive responded on 02/14/2017
Jay, Thank you for choosing us to service your vehicle before your trip! I hope you love your new tires and brakes. I look forward to serving you and Dianne again in the future.
Sincerely, Bob Keene
BS
Bill S.
Wayland, NY
Ford Pickup
Verified Customer
Bill said Bob and his staff are old school. They go the extra mile to satisfy him. This goes a long way.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Dave M.
Wayland, NY
Chevrolet Silverado 1500
Verified Customer
Dave said Bob does are great job and the service is great. Bob even offered him a vehicle to use while his vehicle was being serviced.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Sue S.
Dansville, NY
Honda CR-V
Verified Customer
Always great service!
The excellent service I receive from Bob and his staff makes me feel confident that my car is safe to drive and will last many years. I appreciate knowing he and his mechanics are knowledgeable and care about their customers. A definite plus is having a clean car, inside and out, when I pick it up! Thank you!
Recommended
Robert K. from Keene Automotive responded on 02/14/2017
Sue, I appreciate that you trusted us to perform your new car's first service! I hope it gives you many years of fun driving and reliability!
Thank you for your business.
Bob Keene
BR
Bill R.
Dansville, NY
Ford Five Hundred
Verified Customer
Spoke with Carolyn. She said they are excellent. They are friendly and they go out of their way to help. She would recommend them.
Recommended
This review was collected via phone interview by Customer Research Inc.
RH
Rory H.
Dansville, NY
Ford Pickup
Verified Customer
Rory said the customer service he receives is good. Bob and the guys are good people to deal with and they're straightforward.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
Dave and Maryanne H.
Springwater, NY
Honda CR-V
Verified Customer
Professional and friendly service!
They always go above and beyond with their customer service. Highly recommended!
Recommended
SW
Sarah W.
Arkport, NY
Dodge Grand Caravan
Verified Customer
Above and beyond!
I can't put into words how pleased I was with my latest service at Keene's! Not only was the work incredible, but the customer service really sets them apart. I'm always greeted by a friendly staff and prompt service. They even cleaned and vacuumed the inside of my car and left a hand written note thanking me for choosing them. They have totally won my loyalty!
Recommended
Robert K. from Keene Automotive responded on 02/14/2017
Thank You Sarah for your meaningful review! We put alot of effort into the customer experience because I believe we all deserve great service when we spend our hard earned dollars with someone. I'm glad you were so pleased and I thank you for choosing us to take care of your car.
Sincerely, Bob Keene
BD
Bob D.
Dansville, NY
Mazda B2500
Verified Customer
Bob said they did a great job getting him in and out. They did the work in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
DR
Daniel R.
Cohocton, NY
Kia Sportage
Verified Customer
Daniel said they were very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
DO
Dianne O.
Springwater, NY
Subaru Forester
Verified Customer
Dianne the service was completed quickly. She hadn't expected the vehicle to be returned so soon. She stated they were courteous and made her feel at home. The service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
WG
Warren G.
Dansville, NY
Saturn Vue
Verified Customer
Warren said the inspection was great but the estimate he was given for a ball joint was high.
Recommended
This review was collected via phone interview by Customer Research Inc.
BR
Brian R.
Dansville, NY
Chevrolet Impala Limited
Verified Customer
Brian said he gets all his work done at this business and he has never been dissatisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 01/13/2017
Thank you very much for your loyalty to our business. You are a valued customer and it's always a pleasure to work for you! Bob Keene
DM
Dave M.
Dansville, NY
Hyundai Sonata
Verified Customer
Dave said the business had a difficult job repairing his vehicle. He mentioned there was a lot of back and forth amongst the employees.
Recommended
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 01/13/2017
Thank you for the challenge Dave! With today's automobiles it often takes a team of technicians to come to an accurate diagnosis and repair. We appreciate your patience. Sincerely Bob Keene.
JC
Jake C.
Springwater, NY
GMC Sierra
Verified Customer
Jake said the business was great. The people were very helpful and the service was prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 01/13/2017
Thank you for your business Jake, and thank you for your review. Bob Keene
FM
Fred and Deb M.
Dansville, NY
Chevrolet Cruze
Verified Customer
2011 CHEVY CRUSE
As always grate service and grate pepole to have things done for us
Recommended