Cleola called for an over the phone estimate for repairing the gas gauge on a vehicle we had never serviced before so we asked her to bring it in so we could see the vehicle and assess it for an estimate. We cant possibly give an accurate estimate without inspecting the vehicle. While we had it on the lift, we could see other problems and it is our responsibility and the way we do business to inform our customers so they can make an informed decision about repairing their vehicle. I sat down with Cleola personally and advised her without any pressure to make a decision. As I write this response, I am shocked that she left such a review for a free service we provided for her. Bob Keene.
Crystal, I am dissapointed that you were not completely satisfied with your first experience with my company. We can all agree that car repair and maintenance can be costly sometimes. I have built my pricing on our services very carefully in order to bring value to what you receive and to ensure we are also profitable, so we can be here in the future for our customers and employees. In good faith and hoping you will consider using our services again i am mailing you the .1hr of labor with tax totalling $9.06. Feel free to call me if you need any further explanation. Sincerely, Bob Keene
Hi Charles! First off, thanks for choosing us to do your repairs. We know Auto Repair can be expensive. As we had spoken about when you were here last week, Do It Yourself prices are unfortunately not the same as Do It For Me prices. We install parts of the highest quality with the best warranty in the industry.
We charge fair prices on all our parts and services to ensure that we can be here to service vehicles now and in the future. I spent a considerable amount of time finding you a much lower priced part to get a price you felt better about. I would love to discuss this further when you come to pick up your truck today. We strive to provide above and beyond service to our customers.
Thanks for the opportunity to work on your truck. Vehicle repair can be very costly. When we spoke on the phone after the truck was dropped off, I had presented two estimates. The first being repairs that were immediate safety issues, and the second being the exhaust repairs. Per your permission, we repaired the safety items that not only made the vehicle dangerous to drive, but would not allow your truck to pass inspection.We do still have the estimate ready for your exhaust repair, but you had indicated that would be done another time. Please feel free to call the shop any time to schedule your next appointment. Thanks for choosing us.
Tom and Shana,
We thank you for your review and are glad that you are happy with the repair we performed for you.
I sincerely apologize that we did not communicate that the repair was taking much longer than estimated, resulting in additional labor costs. The door latch replacement is a repair we had made many times on other vehicles before, however the door latch in your Edge was much more complicated than what we had seen previously. Thank you again for your business and hope to see you again in the future.