ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 18 hours ago
Andy V. ReScore Review on 02/02/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Elusive problem corrected "
While my car issue took longer to correct than I had hoped, he was able to find the problem and correct the elusive issue. Kelly's talents make him one of the best troubleshooters in town, especially for strange electrical problems, even if time isn't on his side. I've been going to Kelly for many years and he has always fixed the problem even though he may need some extra time due to resource constraints.
Vehicle: Buick Riviera
Service Date: 01/20/2017
Review Created: 01/31/2017 08:35 AM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Time is not on his side and watch the shop/hazmat fee "
I caution you to check his schedule and verify he has the time to work on your vehicle. I recently had my car in his shop for over a month and had to go buy another car while it was there. I commute 100 miles round trip each day and wasn't going to rack up miles on my new truck so I had to go buy another commuter car while he was fixing mine for weeks. He said he didn't have time to work on a basket case yet kept taking on new business. Once he did work on it he had it fixed rather quickly. A positive in his favor was that he claimed that he had more time into the repair than he charged me for. He makes a pretty penny on his hazmat and shop supply fee. I had my auto in for an electrical issue, it wasn't a greasy or oily job and there were no fluids to dispose of so why the shop fee to cover paper towels and why the hazmat fee to cover disposal of fluids and chemicals? I have been going to Kelly for many years but this situation has a burr under my saddle.
Vehicle: Buick Riviera
Service Date: 01/20/2017
Review Created: 01/31/2017 08:35 AM
Kelly J. at Kelly's Auto Repair responded on 02/01/2017

It was a very strange electrical issue that take total focus. You can not run back and forth from other jobs. We are a 2 man shop and i am the only one that can diagnose electrical issues, i still have to run the business and the month of december my front office person was off pretty much all month and the temps. were below zero. Cars with straight forward issues were towed in faster than we could get the out. I worked 15 to 16 hour days the months of november and december.We were put in the middle of a customer that works on his own cars and having to figure out the issues. So on a day that the whole city was shut down with an ice storm i made it across town to focus on and fix andys car. I have bent over backwards for andy for years helping him fix cars over the phone at night and on weekends. Helped him figure out what parts to buy for him to fix his cars without compensation. The hazmat and shop supply fees are a percentage to cover all the fees of doing business and feel im being honest by putting them on the invoice instead of raising the labor charges like all the other shops, if you call and check other shops labor rates we are one of the lowest. Sorry you have a burr in your saddle but this review put a burr in my saddle and will be remembered in the future.

Rita E. on 11/17/2017
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"Repair"
I have been a customer of Kelly's for 30 yrs. And will continue. Always fair and great service.
Vehicle: Toyota Camry
Service Date: 11/16/2017
Review Created: 11/17/2017 03:48 AM
Harding M. on 11/15/2017
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"Fantastic Service "
Awesome and friendly service.
Vehicle: Honda CR-V
Service Date: 11/14/2017
Review Created: 11/15/2017 08:04 PM
Alvin K. on 11/11/2017
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"Friendly awesome service "
I take personal and company vehicles to Kelly’s. He’s honest quick and very good. I highly recommend this business
Vehicle: Ford Police Interceptor
Service Date: 11/10/2017
Review Created: 11/11/2017 07:34 AM
Scott D. on 11/11/2017
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Scott said he was pleased with the service at this business.
Category: Service
Service Date: 10/10/2017
Review Created: 11/11/2017
This review was collected via phone interview by Customer Research Inc.
James B. on 11/06/2017
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James said he is very happy with the service. It was speedy and the price was fair.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 11/01/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Niel R. on 10/27/2017
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Niel said the staff did everything he needed and he was pleased.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 10/24/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Paden J. on 10/26/2017
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Paden said this business was very thorough and had good pricing.
Vehicle: Dodge Caliber
Category: Service
Service Date: 10/24/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Richard C. on 10/20/2017
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Richard said the staff did a good job.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Brittany P. on 10/20/2017
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Brittany said this business got her vehicle in and out in a timely manner.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
Douglas J. on 10/19/2017
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Douglas said this business did what he needed, at a fair price and it worked good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/12/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
John H. on 10/19/2017
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John said this business provided excellent service.
Vehicle: Ford Focus
Category: Service
Service Date: 10/06/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Bob M. on 10/19/2017
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Bob said this business is the best in Nebraska. They only do the work that is needed but check everything out.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 10/04/2017
Review Created: 10/19/2017
This review was collected via phone interview by Customer Research Inc.
Jon S. on 10/16/2017
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Jon said this business addressed his problem quickly and on short notice. They were trustworthy.
Vehicle: Mazda B4000
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Christina B. on 10/12/2017
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Christina said this business really helped her out. They went above and beyond and she sent them her thanks.
Vehicle: Honda Civic
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Larry V. on 10/09/2017
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Spoke with Larry's wife. She said everything at the business went well.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/02/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Larry B. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honda running great again"
You leave in Kelly's and his guys hands and things happen.
Vehicle: Honda CR-V
Service Date: 09/22/2017
Review Created: 10/03/2017 10:27 AM
Wendy K. on 09/29/2017
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"The best in Lincoln!"
Been taking our vehicles only to Kelly's for years. Kelly will never rip you off or sell you something you don't need. They all do amazing work!
Vehicle: Toyota Camry
Service Date: 09/27/2017
Review Created: 09/29/2017 06:58 AM
Kay F. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
As usual, got great service and turn around time
Vehicle: Honda Accord Sdn
Service Date: 09/19/2017
Review Created: 09/21/2017 11:43 AM
Gloria L. on 09/16/2017
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"Kelly is always there for me!"
Had an emgergency and Kelly worked me in which was no surprise! Been going to him for 18 years and he's always been there for me!!!
Vehicle: Nissan JUKE
Service Date: 09/13/2017
Review Created: 09/16/2017 11:04 AM
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