Kelly's Auto Body Centralia

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(2,440 Reviews)

99% Would Recommend
Latest Review 7 days ago

Reviews


SD
Suzette D.
WA
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

EM
Ernie And Jenelle Trulson M.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2011 Category: Collision
Spoke with Ernie. Ernie said the representatives performed a real nice job with the quality of the body work. He was satisfied with everything from the insurance company, to the body work, to the employees. The repair service was promised to be completed within 10 days, however it was completed within 7 days. As a result, the timeliness was very nice, and it was very good. The appearance of the place of business is nice, and it is kept up very nice too. It is a good business. The representatives performed excellent workmanship, and he hasn't been disappointed with any of their repair services. He was very pleased with his overall experience with the business.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2011 Category: Collision
David said he definitely was satisfied with the work performed on his vehicle. They only had his vehicle for 3 days. His vehicle was returned cleaner than when it went in. They did an outstanding job. He's been there before, when it was a previous owner. He's known them for a long time.
This review was collected via phone interview by Customer Research Inc.

JL
Jacqueline L.
WA
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2011 Category: Collision
Jacqueline said she thought everything went very well and she has no comment for the 4 rating she gave for the overall.
This review was collected via phone interview by Customer Research Inc.

ED
Eva D.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2011 Category: Collision
Eva said no paint work was done on her vehicle. Everything went fine and they did a good job.
This review was collected via phone interview by Customer Research Inc.

DD
Darrell D.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

SG
Sandra G.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2011 Category: Collision
Sandra said her vehicle was about 3 days late due to more work was found. Other than that everything was fine.
This review was collected via phone interview by Customer Research Inc.

LR
Lorene R.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2011 Category: Collision
Spoke with Mike. He said the original time given to do the repair was 4 days and due to having to weld some pieces on the front end it took more like a week. He appreciated the communication with the business and how quickly they notified him it was going to take a little longer for the repair.
This review was collected via phone interview by Customer Research Inc.

DH
Don H.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2011 Category: Collision
Don said he was happy with the work they did. He said he has been coming to this business for many years.
This review was collected via phone interview by Customer Research Inc.

GB
Guy B.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

DS
Doug S.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2011 Category: Collision
Doug said he has been a customer of this business for 30 years.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

DW
Donald W.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

SF
Stacey F.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

RA
Randy A.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2011 Category: Collision
This review was collected via phone interview by Customer Research Inc.

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