Review for Kelly's Auto Body Centralia
Laci C. on 04/13/2012
Spoke with Joyce. She said it was great. It's her daughter's vehicle, and her daughter lives on the east side of the Cascades but the accident happened on the west side, so she was far from home. This business fixed it and they did a great job. Joyce stated her daughter was very happy with what they did, and she was pleased with how fast they did it. The same vehicle had been in a previous accident and was only weeks old when 5 horses came down the road but one didn't stop. The Chevy business in Yakima took almost a month to repair it. Her daughter wasn't pleased with them, and she also had to go back because they hadn't put in the molding. The horse hit the left side and broke the windshield, but after the repair her daughter was still sucking glass out of the vehicle. She also was paying for a rental vehicle during the repair because Joyce hadn't realized the insurance coverage didn't include it. Her daughter got the run around every time she called to find out when it would be ready, and it cost about $700 in rental fees. This time Joyce had added the rental coverage, so the insurance covered the fees, and Kelly's Body Shop Centralia drove her daughter to the rental facility. Joyce said when she saw the vehicle it looked wonderful, and Laci was very happy with what they did. It was great.
Service Date: 03/22/2012
Review Created: 04/13/2012
This review was collected via phone interview by Customer Research Inc.