i have contacted the customer to have her bring the vehicle by so we can get the problem resolved for her.we did recieve some wrong parts which delayed the repair.as far as the vacuum we vacuum all cars if for some reason we missed this we will vaccum the car when she brings it back in
i have left a message for the customer to find out what is going on. the customer had there vehicle fixed then came back with a damaged front bumper and had asked us to re attach it. im not sure what dropped. the firewall can not drop on a vehicle .so we are waiting for him to call back so we can get it addressed
we contacted the customer and had them come back,they did not like the fit of the aftermarket part that there policy required.so we are going to have them come back and replace the part with a factory part
replaced with factory part resolved problem,customer is happy with the fit
we gave the customer the correct estimate and advised her there maybe hidden damage that may delay the job and there was.also the person that hit her was paying for the work we advised her that the bill would have to be payed in full before pickup. there was a delay in the other person paying the bill.
the rear bumper cover on this vehicle has a lower cover on it there are 11 options for the lower cover. we originally received the wrong one ordered another one it was also wrong posssibly a cataloging error on the maufactures side.the customer needed there vehicle back so we put it back together and he took his vehicle.we now have the correct part here and have contacted the customer to come back so we can install the new part it takes about a half hour. he has not scheduled a time yet
im not sure why the customer felt that way,i felt the conversation went very well at the time of pickup. the customer had to come back for a part we had to order we took care of that for her. there was an issue with the door lock and that was resolved
we explained the repairs that were going to happen when the customer came in for the estimate.the damage was at the back of the truck and he said the front of the bed was damaged. the insurance company declined to fix the front of the bed. we notified the customer of the that and advised the customer to contact the insurance about the issue.as far as contacting the customer we were on schedule with his repairs and called him when they were complete.he was also on the status text system where our computer sends him update text on the repair process. we fixed everything that was damaged that the insurance claim paid for.
the customer was not happy with the fact we used aftermarket parts on his vehicle.but that is what his insurance company requires we have no control of that.there are no fish eyes in the paint.the fender was blended which means a small amount of paint on the edge of the panel and we clearcoat the entire panel.there were some pre existing rock chips that were cleared over.
we advised the customer that the battery kept going dead when it was at the shop and that we thought the alternator was bad on the car.it was not part of the damage to the wheel we replaced .the customer said she wanted to pickup the car, we charged the battery as long as we could before pickup and advised her that it may not be enough.she wanted to pickup the car anyways.the repairs were delayed do to the alignment shop taking more time than we originally thought. we did call the customer the next morning to make sure everything was ok .she advised the car did die on the way home and she was going to take it to her mechanic
the customer was not happy with the fit of the aftermarket bumper cover,we have contacted the customer and the insurance company about the problem .we are waiting to here back from the insurance company
when the customer came in for an estimate he had asked if he could get a small spot fixed that he would pay for himself ,when the job was scheduled the person scheduling did not realized there was a second job. when the customer came in to pickup vehicle he pointed out we had not done the second job , i told him we would get it taken care of. i even gave him a discount do to the fact we overlooked it. we fixed the problem for him ,and he had not prepaid for the job when dropped off for repairs. as far as the red paint i have left a message for the customer and have not heard back yet im not sure what the red paint would be from since his truck is not red it could not have been overspray from the painting process
the customer came in for some work which we did and he was satisfied with the repair. about a month later he came back there was a clearcoat problem on another part we had painted on the car years ago we warrantied the work and repainted the part for the customer
THE CUSTOMERS SPOILER WAS OLD DAMAGE NOT PART OF THIS CLAIM I ADVISED THE CUSTOMER OF THIS ,I HAVE LEFT A MESSAGE FOR THE CUSTOMER TO COME BACK SO WE CAN ADDRESS THE TRUNK LID ALIGNMENT,AS FAR AS HOW THE CUSTOMER WAS TREATED STATEMENT IM NOT SURE WHAT THAT IS ABOUT HE STATED IN THE BEGINNING OF HIS STATEMENT THAT THE STAFF WAS VERY NICE SO I WILL HAVE TO WAIT TO SEE IF HE COMES BACK IN TO FIND OUT WHAT HE MEANT
i have tryed to contact the customer on this issue he has not returned my call yet. i had written the estimate to repair the quarter panel. the insurance adjuster wrote to replace the quarter panel. we repaired the panel it was the best way. we refunded the difference to the insurance company.