Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

539 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


SH
Shawnee H.
Lake Isabella, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Shawnee said the staff are always helpful and honest. They don't try to oversell her with things that she does not need.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/16/2019

Thank you for your review. Honesty is important in everything we do. Vehicle repairs are stressful enough, so we go out of our way to earn the trust of our customers. 
Thank you for being a good customer, we appreciate you.

Frank R. Villafranca JR

MJ
Monica J.
Lake Isabella, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Monica said the service provided by this business is great, quick and really good.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/16/2019

Thank you for your business and taking time for this review. We hope to be of service to you in the future.

Frank R. Villafranca JR

CB
Colleen B.
Lake Isabella, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Spoke with Jamie. She said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/15/2019

Thank you very much for your business and taking the time for this review.

Frank R. Villafranca JR

CR
Chris R.
Wofford Heights, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Chris said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 04/15/2019

Thanks for being a great customer and taking the time for this review. We always look forward to helping you in any way we can.

Frank R. Villafranca JR

DB
Danielle B.
Lake Isabella, CA
Cadillac Escalade EXT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Danielle said the staff gave very good service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 02/28/2019

Thank you for your business and taking the time for this review. We appreciate you and hope to help you with future needs.

Frank R. Villafranca JR

TD
Tallie D.
Weldon, CA
Suzuki XL-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Tallie said she would definitely recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 02/04/2019

Thank you for your business and taking the time for our review. We appreciate you and hope we can help you out in the future.

Frank R. Villafranca JR

CZ
Cesar Z.
Wofford Heights, CA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Cesar said the staff was friendly and honest with their work. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 01/28/2019

Thank you for your business and taking our review. We appreciate you and hope to earn your future business.

Frank R. Villafranca JR

KP
Kathy P.
Wofford Heights, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Kathy said the employees were great. They provided good service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 01/22/2019

Thank you for your review. We are glad that you were pleased with our service. We really do care what customers think, as it helps us see any improvements we need to make. Thank you for your business and we hope to continue to earn your trust.

Frank R. Villafranca JR

PK
Patti K.
Bodfish, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Patti said her vehicle was taken in quickly for the oil change.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 01/22/2019

We are glad that you were pleased with our service. Thank you for your business and we hope that you will choose us in the future.

Frank R. Villafranca JR

EM
Eva M.
Santa Maria, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Eva said the staff at this business were able to service her in a time crunch and they got her back on the road again. It was good service with good prices.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 01/17/2019

We are happy we were able to help you. Thank you for your review and we hope to earn your future business.

Frank R. Villafranca JR

RA
Rachel A.
Lake Isabella, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Best place ever
I love this place and would never take my cars anywhere else . the staff is professional and they honestly do care and are honest people .if you want a job done fair and correct come here
Your Team At K., Owner/Partner from Kern River Automotive responded on 01/07/2019

We are so glad we're able to make you happy. We believe honesty is always the best policy and treating people the way we want to be treated. Thank you for such a wonderful review. It's great customers like you that keeps us going. You are appreciated.
Happy 2019 and thanks again for your business and kind words.

Frank R. Villafranca JR

RW
Richard W.
Barnwell, SC
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 01/03/2019

We are happy to have been of service to you. Thank you for your business and taking the time for this review. Happy 2019 to you.

Frank R. Villafranca JR

JB
Justin B.
Eatonville, WA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Justin said that everything was taken care of and the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/24/2018

Thank you for your business and taking time for our Review. We wish you a happy holiday season.

Frank R. Villafranca JR

HT
Hugo T.
San Bernardino, CA
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Hugo said the staff was helpful and the service was fast.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/13/2018

We really appreciate good customers like you. Thank you for your business and taking this review. We hope to continue to earn your future business and wish you and your family a wonderful holiday season.

Frank R. Villafranca JR

GP
Gui P.
Bodfish, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Gui said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/11/2018

Thank you for taking our review and recommending us. We appreciate your business, glad we were able to please you and hope to earn your future business.
We hope your holidays are filled with joy.

Frank R. Villafranca JR

Verified Customer
Wofford Heights, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
great service
I have always had great service over and beyond what is needed. In addition the people there are very friendly. I have recommended them to friends who have also had good experiences.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/11/2018

We're always happy when our customers are pleased. Thank you so much for taking our review, the kind words and for choosing us for your vehicle needs. We also appreciate referrals to your friends.
Thank you and we hope your holidays are wonderful.

Frank R. Villafranca JR

LK
Lois K.
Wofford Heights, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lois said the staff backed up their work.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/20/2018

Thank you for taking our review. We appreciate your business and hope you have a wonderful holiday season.

Frank R. Villafranca JR

HM
Hellen M.
Lake Isabella, CA
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Hellen said the service at this business was great. The staff were friendly, they took time to explain what was going on with her vehicle and they answered all her questions. She was very happy with their service. The staff were courteous and they treated her like family. She had gone 9 months without a vehicle and when she got her vehicle a few months ago, this business was the first place she took it for an oil change in which they found a hose that had come a loose, she did not even know about it, they called her about and in 3 minutes they had it fixed. She appreciated that.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/16/2018

We are more than pleased that we made you happy. We understand that having your vehicle worked on can be stressful. We appreciate our customers so much, they are family. 
Thank you so much for your nice review and for entrusting us with your vehicle. We hope your Holidays are the best.

Frank R. Villafranca JR

JC
Jeff C.
Onyx, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Spoke with Kathy. She said they would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/15/2018

Thank you for your business and taking the time for this review. We appreciate you and hope to earn your future business.

Frank R. Villafranca JR

DB
Donna B.
Lake Isabella, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Donna said she never had any complaints from them.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/02/2018

Thank you for your business and taking the time for our Review. It helps us connect with our customers needs and make any improvements. We hope to earn your future business.

Frank R. Villafranca JR

Displaying Review 1 - 20 of 539 in total