Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 563 Reviews )

99% Would Recommend
Latest Review 4 days ago

Reviews


VF
Vicki F.
Weldon, CA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Vicki said the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/06/2019

We are happy that you were pleased with our service. Thank you so much for taking time for this review and we hope to earn your future business.
Merry Christmas

Frank R. Villafranca JR

LM
Loretta M.
Lake Isabella, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Loretta said she trust the employees and has been a customer for a long time.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 12/06/2019

We really appreciate you taking time for this review and are grateful for your continued Business.
Merry Christmas

Frank R. Villafranca JR

MS
Maryjo S.
Wofford Heights, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
MaryJo said that she was very pleased with how she was handled.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/14/2019

We are so glad we were able to please you. That's our goal. Thank you so much for your business and taking the time for this review.

Frank R. Villafranca JR

MB
Matt B.
Wofford Heights, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Matt said he has been taking his vehicles to this business for years. They always do a great job.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/14/2019

Thank you for your continued business and the kind words. We appreciate your taking the time for this review. It's true, when your happy, we're happy. Thanks

Frank R. Villafranca JR

BG
Bill G.
Wofford Heights, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Bill said this business is the best. They treat him fairly.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/14/2019

We're glad to hear your pleased with our service. Thank you for being a good customer and taking time for this review. We hope to earn your future business.

Frank R. Villafranca JR

JM
Jim M.
Kernville, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Spoke with Jim's wife. She said the owner was nice and that the staff helped her right away.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/14/2019

We are glad to have been able to help you out quickly. We appreciate your business and taking the time for this review. We are here to help if you need us in the future.
Thanks again,

Frank R. Villafranca JR

JR
Jason R.
Lake Isabella, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Jason said he always goes to the business whenever he needs help with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 11/12/2019

We really appreciate you and your business. Thank you for taking the time for this review. We hope to always earn your business.

Frank R. Villafranca JR

BJ
Bala J.
Cerritos, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Bala said that it was good. He liked the service and there were no problems.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/22/2019

Thank you for taking time for this review and for your business. Glad we were able to please you.

Frank R. Villafranca JR

KL
Ken L.
Lake Isabella, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Ken said the staff were polite and fair on prices. They did a good job. It was a real friendly and honest place to go.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/18/2019

We appreciate your business and taking time for this review. We're always glad when we make good customers like you happy.

Frank R. Villafranca JR

Verified Customer
Wofford Heights, CA
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Last Minute Heros
So my batteries died on my Work Truck (Dodge Diesel) at the end of the day (5 PM). Thinking I was going to be stuck, I called this shop and asked if they could install two batteries with such a late notice. To my delight, they said Yes, get it in here ASAP.

I grabbed a jump start to get my truck to them by 5:30 PM. When I arrived, they were pleasant and worked fast. I went into their waiting room and enjoyed a cold water (complimentary) while they installed two new batteries. By a little after 6 PM, I was back on schedule. This was so much better than losing an entire day waiting for a repair shop to open the following day.

THANK YOU Kern River Automotive!
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/08/2019

We are always happy to accomodate our hard working customers. We appreciate your business and trust in us. Thank you for taking the time for this review, and what a great review it was. Thank you again, you are important to us.

Frank R. Villafranca JR

MG
Maria G.
Caliente, CA
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Maria said that they are always so kind and nice. She felt comfortable there. They don't try to sell her more than what her vehicle needs. They are just great.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/01/2019

Thank you for the great review and taking time to do it. We are always glad if we can make customers happy. We appreciated your patience and kindness as well.  Customers like you, make for a great day for us, so thank you.

Frank R. Villafranca JR

HT
Hugo T.
San Bernardino, CA
Ford E-350 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Hugo said the business did a great job with the service and offered affordable prices.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/01/2019

Thank you for the great review and for your business. Great customers like you is what keeps us going on the right track. We appreciate you.

Frank R. Villafranca JR

BM
Bernadette M.
San Francisco, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Bernadette said the business is great and fantastic. She said that Frankie was great.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 10/01/2019

We are so sorry for your misfortune while visiting our area. We're happy we could help and hope things are going better now. Thank you for choosing us and taking the time for this review. Your feedback is important to us. Take care

Frank R. Villafranca JR

KR
Karine R.
Weldon, CA
Chevrolet Cutaway
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/26/2019 Category: Service
Karine said the employees worked on her brakes and sent the vehicle home with a loud squeal. She stated the employee claimed he didn't hear anything. The fan belt was left off halfway. She said she sent the employees a picture and they said they didn't see anything.
This review was collected via phone interview by Customer Research Inc.

CB
Colleen B.
Lake Isabella, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Colleen said the business is prompt, doesn't overcharge and does a good job. She said that the staff is courteous, and they are great.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/15/2019

We really appreciate good customers like you. Thank you for your business and your review. We hope to always make you happy.

Frank R. Villafranca JR

WB
William B.
Kernville, CA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
William said he was very pleased with the service. The employees went out of their way for him and drained the oil slowly and he liked that.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 08/12/2019

It makes us happy that you are pleased with our service. We really appreciate your business and taking time for this review. We hope to earn your future business. Thank you.

Frank R. Villafranca JR

LH
Leo H.
Los Angeles, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Leo said the employees were able to answer all his questions even though they were short staffed and busy.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 07/11/2019

Thank you very much for taking our review. We appreciate your business and are happy when our customers are satisfied with whatever we can help them with.
Have a great day and thanks again.

Frank R. Villafranca JR

RG
Renee G.
Lake Isabella, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Renee said the staff treated her well and everything turned out fine. The staff provided good service. provided good service .
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 07/08/2019

We are glad that you were pleased. Thank you so much for your business and taking the time for this review. We hope to earn your future business.

Frank R. Villafranca JR

AS
Angel S.
Weldon, CA
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Angel said the staff were awesome. They're very polite, the work is good, and they did a terrific job on her vehicle. The service is good, they're a good business and she's really happy, The billing is good, they're reliable, and her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 07/08/2019

Thank you so much for your business and taking the time for this review, and a really great review at that. We appreciate good customers like you and hope to always make you happy and earn your business in the future.

Frank R. Villafranca JR

WM
Winters M.
Wofford Heights, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Winters said the employees are always very helpful, they get the job done and he's never had a problem. This business is the greatest and he will never go anywhere else.
This review was collected via phone interview by Customer Research Inc.
Your Team At K., Owner/Partner from Kern River Automotive responded on 06/26/2019

Thank you for the glowing review.  Great customers like you make our job easier and we're happy if your happy. 
We appreciate you and it's a pleasure to serve you.
Thanks again for your business.

Frank R. Villafranca JR

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