Kevin's North Area Transmissions & Automotive II

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

512 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review 1 day ago

Reviews


JR
Jennifer R.
Goose Creek, SC
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014 Category: Service
Jennifer said this business made her feel like family.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014

We value each and everyone of customers, we always try to build life long relationships with our customers, because your support and your trust is our business!


GA
Gavin A.
North Charleston, SC
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Service
Gavin said the service was speedy and the cost was exactly as had been quoted for the work.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014

We are happy that you were pleased with the turn around time on the repair of your vehicle! We hope you keep us in mind for any future repairs and maintenance needs!


EM
Eric M.
North Charleston, SC
Suzuki Reno
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2014 Category: Service
Eric said the business has good customer service. They are honest and quick.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014

Honesty is key in any business, we will always do as we say! Thank you for being a valued customer!


PB
PHILICIA B.
Summerville, SC
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014
Exceptional Customer Service!
Always a pleasure! Customer Service is amazing and I was kept in the "loop" of what was going on with my vehicle. The play by play was helpful!
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We are so appreciative for your business, and we are very pleased with that fact that you had a wonderful experience! We do our best to please each customer because your trust is our business!

AR
Allen R.
North Charleston, SC
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2014 Category: Service
Allen said this business is good.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We always aim to please our customers, without your support we would not be able to have such a reputable business!

TW
Tory W.
North Charleston, SC
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014 Category: Service
Spoke with James. He said this business had pretty good service and he was in and out quickly.
This review was collected via phone interview by Customer Research Inc.

VR
Victoria R.
North Charleston, SC
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2014 Category: Service
Victoria said this facility did everything they told her they were doing and were very helpful.
This review was collected via phone interview by Customer Research Inc.

CW
Christopher W.
North Charleston, SC
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014 Category: Service
Spoke with Angela. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Denmark, SC
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Kenneth said the business is very appreciative and respectful.
This review was collected via phone interview by Customer Research Inc.

MS
Muhammad S.
South Carolina
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2014 Category: Service
Muhammad said this facility does not do what they advertise. The advertisement states they will not charge for towing and he was charged $65. The prices are also very high. They charged him an hour and a half labor charge for something that would take him only 30 minutes. He is writing a review on his experience and will not go back and will not recommend them to anyone for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 07/29/2014

We sincerely apologize in regards to your recent visit at our repair facility. Our advertisement states that we offer free towing with major repairs. (Engine replacement, transmission overhauls, etc.) Based on our invoice history it states that you paid $306.68. (Which included the costs for the towing service charge, diagnostic charges, the labor required for replacing the starter that was recently replaced by another repair facility, as well as the labor that was necessary to detect and repair the damaged wires coming from the vehicle’s main fuse block). As a part of our company’s policy all customer’s are informed of all diagnostic and repair costs prior to any repair services being rendered by our staff of technicians.

JH
JANE H.
SC
Infiniti QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014
Customer service
In and out

LH
Leonard H.
North Charleston, SC
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014 Category: Service
Leonard said the personnel have always been good to him. They call before doing any service work and detail the vehicle afterward.
This review was collected via phone interview by Customer Research Inc.

SI
Shaniqua I.
North Charleston, SC
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
Shaniqua said they did an excellent job with her vehicle.
This review was collected via phone interview by Customer Research Inc.

WG
William G.
North Charleston, SC
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
William said the service was good and performed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HB
Hunter B.
South Carolina
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Hunter said Sheldon was a good guy to deal with.
This review was collected via phone interview by Customer Research Inc.

TB
Tyesha B.
North Charleston, SC
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2014 Category: Service
Tyesha said they were nice and everyone was friendly.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
South Carolina
Mitsubishi Diamante
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2014 Category: Service
Mike said this business was professional, friendly, and interested in getting the job right. He may return next week to have the front brakes and the rotors done.
This review was collected via phone interview by Customer Research Inc.

KH
Karsha H.
Summerville, SC
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2014 Category: Service
Karsha said she used to go to his old business. They could be jam packed, but they still had time to see what they could do for her, or they would get her in as soon as possible.
This review was collected via phone interview by Customer Research Inc.

KH
KIMIKO H.
Charleston, SC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2014
Family centered
I love the way they bring you in as one of their own, and stay connected with you thru the process, as a woman I was weary about trusting, but the comfort in service given lighten that, : )

GL
Gary L.
Chevrolet El Camino
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2014 Category: Service
Gary said the business does good work but is expensive.
This review was collected via phone interview by Customer Research Inc.