Kevin's North Area Transmissions & Automotive II

Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

486 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review 4 days ago

Reviews


VR
Victoria R.
North Charleston, SC
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2014 Category: Service
Victoria said this facility did everything they told her they were doing and were very helpful.
This review was collected via phone interview by Customer Research Inc.

CW
Christopher W.
North Charleston, SC
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014 Category: Service
Spoke with Angela. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Denmark, SC
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Kenneth said the business is very appreciative and respectful.
This review was collected via phone interview by Customer Research Inc.

MS
Muhammad S.
South Carolina
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2014 Category: Service
Muhammad said this facility does not do what they advertise. The advertisement states they will not charge for towing and he was charged $65. The prices are also very high. They charged him an hour and a half labor charge for something that would take him only 30 minutes. He is writing a review on his experience and will not go back and will not recommend them to anyone for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 07/29/2014

We sincerely apologize in regards to your recent visit at our repair facility. Our advertisement states that we offer free towing with major repairs. (Engine replacement, transmission overhauls, etc.) Based on our invoice history it states that you paid $306.68. (Which included the costs for the towing service charge, diagnostic charges, the labor required for replacing the starter that was recently replaced by another repair facility, as well as the labor that was necessary to detect and repair the damaged wires coming from the vehicle’s main fuse block). As a part of our company’s policy all customer’s are informed of all diagnostic and repair costs prior to any repair services being rendered by our staff of technicians.

JH
JANE H.
SC
Infiniti QX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014
Customer service
In and out

LH
Leonard H.
North Charleston, SC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014 Category: Service
Leonard said the personnel have always been good to him. They call before doing any service work and detail the vehicle afterward.
This review was collected via phone interview by Customer Research Inc.

SI
Shaniqua I.
North Charleston, SC
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
Shaniqua said they did an excellent job with her vehicle.
This review was collected via phone interview by Customer Research Inc.

WG
William G.
North Charleston, SC
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
William said the service was good and performed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HB
Hunter B.
South Carolina
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Hunter said Sheldon was a good guy to deal with.
This review was collected via phone interview by Customer Research Inc.

TB
Tyesha B.
North Charleston, SC
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2014 Category: Service
Tyesha said they were nice and everyone was friendly.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
South Carolina
Mitsubishi Diamante
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2014 Category: Service
Mike said this business was professional, friendly, and interested in getting the job right. He may return next week to have the front brakes and the rotors done.
This review was collected via phone interview by Customer Research Inc.

KH
Karsha H.
Summerville, SC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2014 Category: Service
Karsha said she used to go to his old business. They could be jam packed, but they still had time to see what they could do for her, or they would get her in as soon as possible.
This review was collected via phone interview by Customer Research Inc.

KH
KIMIKO H.
Charleston, SC
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2014
Family centered
I love the way they bring you in as one of their own, and stay connected with you thru the process, as a woman I was weary about trusting, but the comfort in service given lighten that, : )

GL
Gary L.
Chevrolet El Camino
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2014 Category: Service
Gary said the business does good work but is expensive.
This review was collected via phone interview by Customer Research Inc.

BS
Brenden S.
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2014 Category: Service
Brenden said they took him in quickly, and got him out quickly.
This review was collected via phone interview by Customer Research Inc.

JM
Joao M.
Huger, SC
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2014 Category: Service
Joao said the facility was fast and they did good work.
This review was collected via phone interview by Customer Research Inc.

GW
Greg W.
Charleston, SC
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2014 Category: Service
Greg said the staff members at the facility are good people and they treat him right. They let him know what repairs are going to be necessary later on instead of just letting them happen without notice.
This review was collected via phone interview by Customer Research Inc.

DB
Dorothy B.
Summerville, SC
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2014 Category: Service
Spoke with Gail. She said Mr. Frank was very accommodating and mailed her the invoice.
This review was collected via phone interview by Customer Research Inc.

JR
Jaques R.
North Charleston, SC
Saturn SL2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2014 Category: Service
Jaques said they did a good job and it was done quickly.
This review was collected via phone interview by Customer Research Inc.

JC
Johnny C.
North Charleston, SC
Mazda Tribute
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/04/2014 Category: Service
Johnny said he took his vehicle in to have his air conditioner charged. Then he was told they had to change the water pump, so he told them to go ahead. It was only supposed to take two hours, but they wanted to keep it over the weekend. What he did not know was they had broken two of the vacuum lines and the transmission line. Now his vehicle does not go in reverse, so he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 06/16/2014

The management staff at Kevin's North Area Transmissions & Automotive II sincerely apologizes in regards to your concern. A water pump was installed on your vehicle due to the fact that it was leaking coolant which would lead to the vehicle overheating. A transmission reverse engagement issue does not have direct correlation with coolant leaks nor air conditioning issues that your vehicle arrived with on the date of repairs.