Kevin's North Area Transmissions & Automotive II

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

496 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review 17 days ago

Reviews


DG
Dereck G.
North Charleston, SC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Dereck said he appreciates everything the business did, even though it did not work out.
This review was collected via phone interview by Customer Research Inc.

CS
Caleemah S.
Summerville, SC
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Caleemah said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

EY
Edwin Y.
North Charleston, SC
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/02/2014 Category: Service
Edwin said the service was good but the wait was long because they did not order the oil filter ahead of time.
This review was collected via phone interview by Customer Research Inc.

SL
SHERREL L.
Summerville, SC
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2014
not satisfied
even though car was there all day..worker said I had to bring back to keep longer to see what was wrong with it, also shortly after visit my check engine light came on. What was my $75 for? not sure about recommending to friend. This was my daughter's car
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/30/2014

We requested more time to diagnose the vehicle's issue due to the fact that it was an intermittent problem that we could not duplicate while the vehicle was at our shop. We offered to continue diagnosing the vehicle's problem at no additional charge. However we were not authorized due to do so because the customer could not leave the vehicle at our repair facility without any other alternative sources of transportation.

JR
Jennifer R.
Goose Creek, SC
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014 Category: Service
Jennifer said this business made her feel like family.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014

We value each and everyone of customers, we always try to build life long relationships with our customers, because your support and your trust is our business!


GA
Gavin A.
North Charleston, SC
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Service
Gavin said the service was speedy and the cost was exactly as had been quoted for the work.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014

We are happy that you were pleased with the turn around time on the repair of your vehicle! We hope you keep us in mind for any future repairs and maintenance needs!


EM
Eric M.
North Charleston, SC
Suzuki Reno
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2014 Category: Service
Eric said the business has good customer service. They are honest and quick.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014

Honesty is key in any business, we will always do as we say! Thank you for being a valued customer!


PB
PHILICIA B.
Summerville, SC
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014
Exceptional Customer Service!
Always a pleasure! Customer Service is amazing and I was kept in the "loop" of what was going on with my vehicle. The play by play was helpful!
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We are so appreciative for your business, and we are very pleased with that fact that you had a wonderful experience! We do our best to please each customer because your trust is our business!

AR
Allen R.
North Charleston, SC
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2014 Category: Service
Allen said this business is good.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We always aim to please our customers, without your support we would not be able to have such a reputable business!

TW
Tory W.
North Charleston, SC
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014 Category: Service
Spoke with James. He said this business had pretty good service and he was in and out quickly.
This review was collected via phone interview by Customer Research Inc.

VR
Victoria R.
North Charleston, SC
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2014 Category: Service
Victoria said this facility did everything they told her they were doing and were very helpful.
This review was collected via phone interview by Customer Research Inc.

CW
Christopher W.
North Charleston, SC
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014 Category: Service
Spoke with Angela. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Denmark, SC
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Kenneth said the business is very appreciative and respectful.
This review was collected via phone interview by Customer Research Inc.

MS
Muhammad S.
South Carolina
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2014 Category: Service
Muhammad said this facility does not do what they advertise. The advertisement states they will not charge for towing and he was charged $65. The prices are also very high. They charged him an hour and a half labor charge for something that would take him only 30 minutes. He is writing a review on his experience and will not go back and will not recommend them to anyone for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 07/29/2014

We sincerely apologize in regards to your recent visit at our repair facility. Our advertisement states that we offer free towing with major repairs. (Engine replacement, transmission overhauls, etc.) Based on our invoice history it states that you paid $306.68. (Which included the costs for the towing service charge, diagnostic charges, the labor required for replacing the starter that was recently replaced by another repair facility, as well as the labor that was necessary to detect and repair the damaged wires coming from the vehicle’s main fuse block). As a part of our company’s policy all customer’s are informed of all diagnostic and repair costs prior to any repair services being rendered by our staff of technicians.

JH
JANE H.
SC
Infiniti QX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014
Customer service
In and out

LH
Leonard H.
North Charleston, SC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2014 Category: Service
Leonard said the personnel have always been good to him. They call before doing any service work and detail the vehicle afterward.
This review was collected via phone interview by Customer Research Inc.

SI
Shaniqua I.
North Charleston, SC
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
Shaniqua said they did an excellent job with her vehicle.
This review was collected via phone interview by Customer Research Inc.

WG
William G.
North Charleston, SC
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
William said the service was good and performed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HB
Hunter B.
South Carolina
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Hunter said Sheldon was a good guy to deal with.
This review was collected via phone interview by Customer Research Inc.

TB
Tyesha B.
North Charleston, SC
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2014 Category: Service
Tyesha said they were nice and everyone was friendly.
This review was collected via phone interview by Customer Research Inc.