ReScore Reviews™ (1)
We requested more time to diagnose the vehicle's issue due to the fact that it was an intermittent problem that we could not duplicate while the vehicle was at our shop. We offered to continue diagnosing the vehicle's problem at no additional charge. However we were not authorized due to do so because the customer could not leave the vehicle at our repair facility without any other alternative sources of transportation.
We value each and everyone of customers, we always try to build life long relationships with our customers, because your support and your trust is our business!
We are happy that you were pleased with the turn around time on the repair of your vehicle! We hope you keep us in mind for any future repairs and maintenance needs!
Honesty is key in any business, we will always do as we say! Thank you for being a valued customer!
We sincerely apologize in regards to your recent visit at our repair facility. Our advertisement states that we offer free towing with major repairs. (Engine replacement, transmission overhauls, etc.) Based on our invoice history it states that you paid $306.68. (Which included the costs for the towing service charge, diagnostic charges, the labor required for replacing the starter that was recently replaced by another repair facility, as well as the labor that was necessary to detect and repair the damaged wires coming from the vehicle’s main fuse block). As a part of our company’s policy all customer’s are informed of all diagnostic and repair costs prior to any repair services being rendered by our staff of technicians.