Reviews
JT
Jamel T.
Georgia
Pontiac G8
Verified Customer
Jamel said he has been to this business before.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
STEVE H.
North Charleston, SC
Isuzu Trooper
Verified Customer
not close to good even, it took five visits to get an easy repair right
It cost me alot more in time and money in the away from my business, repeated auto rental and damage to my cars paint finish. I couldn't refer your shop to any of my friend's or family. It was a terrible experience.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 10/22/2014
We apologize for the inconvenience. We provide complimentary service wash on vehicles after repairs. We use microfiber towels, therefore it is impossible that our facility contributed to pre-existing paint damage beyond the vehicle's clear coat. A microfiber towel will not penetrate a vehicle's paint surface.
JW
JAMES W.
North Charleston, SC
Chevrolet Tahoe
Verified Customer
FAMILY
At kevins number 2 they treat you like family fast friendly service prices are fair and reasonable ......mr Wallace wouldn't take my vehicles to anybody else but Kevin's north area transmissions
Recommended
MB
Michelle B.
South Carolina
Honda Accord
Verified Customer
Michelle said the service at this business was good, and they should keep it up.
Recommended
This review was collected via phone interview by Customer Research Inc.
DG
Dereck G.
North Charleston, SC
Toyota Corolla
Verified Customer
Dereck said he appreciates everything the business did, even though it did not work out.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
Caleemah S.
Summerville, SC
Chevrolet Tahoe
Verified Customer
Caleemah said the service was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
EY
Edwin Y.
North Charleston, SC
Nissan Altima
Verified Customer
Edwin said the service was good but the wait was long because they did not order the oil filter ahead of time.
Recommended
This review was collected via phone interview by Customer Research Inc.
SL
SHERREL L.
Summerville, SC
Honda Civic
Verified Customer
not satisfied
even though car was there all day..worker said I had to bring back to keep longer to see what was wrong with it, also shortly after visit my check engine light came on. What was my $75 for? not sure about recommending to friend. This was my daughter's car
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/30/2014
We requested more time to diagnose the vehicle's issue due to the fact that it was an intermittent problem that we could not duplicate while the vehicle was at our shop. We offered to continue diagnosing the vehicle's problem at no additional charge. However we were not authorized due to do so because the customer could not leave the vehicle at our repair facility without any other alternative sources of transportation.
JR
Jennifer R.
Goose Creek, SC
Pontiac G6
Verified Customer
Jennifer said this business made her feel like family.
Recommended
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We value each and everyone of customers, we always try to build life long relationships with our customers, because your support and your trust is our business!
GA
Gavin A.
North Charleston, SC
Dodge Journey
Verified Customer
Gavin said the service was speedy and the cost was exactly as had been quoted for the work.
Recommended
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We are happy that you were pleased with the turn around time on the repair of your vehicle! We hope you keep us in mind for any future repairs and maintenance needs!
EM
Eric M.
North Charleston, SC
Suzuki Reno
Verified Customer
Eric said the business has good customer service. They are honest and quick.
Recommended
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
Honesty is key in any business, we will always do as we say! Thank you for being a valued customer!
PB
PHILICIA B.
Summerville, SC
Volvo XC90
Verified Customer
Exceptional Customer Service!
Always a pleasure! Customer Service is amazing and I was kept in the "loop" of what was going on with my vehicle. The play by play was helpful!
Recommended
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We are so appreciative for your business, and we are very pleased with that fact that you had a wonderful experience! We do our best to please each customer because your trust is our business!
AR
Allen R.
North Charleston, SC
Jeep Grand Cherokee
Verified Customer
Allen said this business is good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 08/22/2014
We always aim to please our customers, without your support we would not be able to have such a reputable business!
TW
Tory W.
North Charleston, SC
Ford Mustang
Verified Customer
Spoke with James. He said this business had pretty good service and he was in and out quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
VR
Victoria R.
North Charleston, SC
Honda Civic
Verified Customer
Victoria said this facility did everything they told her they were doing and were very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
CW
Christopher W.
North Charleston, SC
Ford Focus
Verified Customer
Spoke with Angela. She said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KJ
Kenneth J.
Denmark, SC
GMC Yukon XL
Verified Customer
Kenneth said the business is very appreciative and respectful.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Muhammad S.
South Carolina
Ford Ranger
Verified Customer
Muhammad said this facility does not do what they advertise. The advertisement states they will not charge for towing and he was charged $65. The prices are also very high. They charged him an hour and a half labor charge for something that would take him only 30 minutes. He is writing a review on his experience and will not go back and will not recommend them to anyone for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Shelton M. from Kevin's North Area Transmissions & Automotive II responded on 07/29/2014
We sincerely apologize in regards to your recent visit at our repair facility. Our advertisement states that we offer free towing with major repairs. (Engine replacement, transmission overhauls, etc.) Based on our invoice history it states that you paid $306.68. (Which included the costs for the towing service charge, diagnostic charges, the labor required for replacing the starter that was recently replaced by another repair facility, as well as the labor that was necessary to detect and repair the damaged wires coming from the vehicle’s main fuse block). As a part of our company’s policy all customer’s are informed of all diagnostic and repair costs prior to any repair services being rendered by our staff of technicians.
JH
JANE H.
SC
Infiniti QX4
Verified Customer
Customer service
In and out
Recommended
LH
Leonard H.
North Charleston, SC
Ford Explorer
Verified Customer
Leonard said the personnel have always been good to him. They call before doing any service work and detail the vehicle afterward.
Recommended
This review was collected via phone interview by Customer Research Inc.