ReScore Reviews™ (1)
We would like to thank you for your business. Please consider our repair facility for your future general maintenance or repair needs.
Our invoice records reflect that Mr. Kevin the service advisor did quote the customer $160 for a one way tow and diagnostic charge of $85.00. However once the vehicle arrived to our repair facility the technician discovered that the vehicle had major engine and transmission issues which prevented the vehicle from being driven. At the customer's request she asked that the vehicle was towed to her residence and she declined repairs after being provided with a detailed estimate regarding the necessary repairs. Therefore the service advisor was forced to charge for an additional tow of $65 which equals the $227 charge. Which included two separate tows, diagnostic, and shop supplies. The vehicle was placed in front of the apartment number provided initially the customer was not present by the tow truck driver. Two employees at Kevin's II after-the fact went back and physically pushed the vehicle in the EXACT location that the customer requested.