Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 459 Reviews )

99% Would Recommend
Latest Review about 1 month ago

Reviews


JY
John Y.
PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2011 Category: Collision
John said he rated 4 overall because he assumed it would have been done quicker, but he was extremely satisfied with the quality of the repair, and he'll definitely recommend them. He's heard nothing but good about them, he's had a lot of work done at this business, and he'll keep coming back. Everyone was courteous and they do very professional work.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2011 Category: Collision
Gary said his vehicle wasn't ready when promised. The business kept the vehicle an additional 3 or 4 days because he was not satisfied with the work. He chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
PA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2011 Category: Collision
John said that he was not informed that his credit card would not be accepted for payment until the payment was due. He was told that a notice was sent to him regarding the forms of payment they accepted, but he does not recall receiving it.
This review was collected via phone interview by Customer Research Inc.
Tim K. from Kilkeary's Auto Body responded on 12/20/2011
We do everything possible to let clients know what the pick up process involves, including a "smooth delivery letter" which spells out our payment policies. We did verify that a letter was sent to Mr. K. I am sorry for the inconvenience.

EM
Edna M.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2011 Category: Collision
John said he does not believe he ever got an estimate. Everything was good.
This review was collected via phone interview by Customer Research Inc.

CD
Charles D.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2011 Category: Collision
Charles said they did a good job and they were very professional.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2011 Category: Collision
James said his experience was excellent.
This review was collected via phone interview by Customer Research Inc.

SD
Sammy D.
PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2011 Category: Collision
Sammy said his vehicle was ready two weeks after his promise date because he was originally told that it would be done in a week. He said it was really slow because of the insurance company. He chose this business because it was the only BMW certified business of its type nearby. This business was very friendly, very informative, and they did a great job.
This review was collected via phone interview by Customer Research Inc.

KM
Kasey M.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2011 Category: Collision
Kasey stated that this business did a great job and she was very happy. She also added that she would use them again if needed.
This review was collected via phone interview by Customer Research Inc.

BL
Brad L.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2011 Category: Collision
Brad said it was ready when promised, within 3 days, but it would have been sooner if the distributor had not sent the wrong part. He's already recommend this business and he's already telling people about them. Initially he heard about this business when Bill Grey Volvo recommended them. They did an excellent job and they truly exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

AB
Amy B.
PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2011 Category: Collision
Amy said she did not bring the vehicle in personally. Her vehicle was ready three days later than promised and she was not given a reason for the delay. She was not satisfied with the cleanliness of her vehicle because they said the vehicle would be clean on the inside and it was not.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2011 Category: Collision
Spoke with Carole. She said the vehicle looks beautiful. The people are so nice to work with. When she pulled into her driveway she heard a click, click sound from the passenger's side fender. She can hear it when she turns to the right, but not every time. She isn't sure if it has anything to do with the repair work that was done. She's going to have her husband give the business a call so they can take a look at it. It was easy to drop her vehicle off at night, so she was free in the morning. They washed her vehicle, which was great and it was also clean on the inside. The people there were pleasant to work with and very knowledgable. They did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2011 Category: Collision
James said they are very professional and provide an outstanding quality of service. They treat and take care of their customers with great customer service.
This review was collected via phone interview by Customer Research Inc.

BC
Brittany C.
PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2011 Category: Collision
Brittany said they had called to say her vehicle was ready, but when she arrived it wasn't. They had forgotten to paint a portion above the windshied that had a chip in it. They fixed it right away. She had to wait a few minutes while they painted an area they had forgotten. She chose them because they are certified to work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

DK
Dale K.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2011 Category: Collision
Spoke with Christine. She said this business does great work and she has used them many times.
This review was collected via phone interview by Customer Research Inc.

RR
Raymond R.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2011 Category: Collision
Raymond said he's already recommended them and he's used them before. They do really good work and the best part was that he couldn't even really tell where the repair was done.
This review was collected via phone interview by Customer Research Inc.

TT
Tom T.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2011 Category: Collision
Tom said he got his vehicle back a week late and he doesn't remember if he was given a reason for the delay. He stated he thinks they just needed more time to complete the work.
This review was collected via phone interview by Customer Research Inc.

TG
Tina G.
PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2011 Category: Collision
Tina said she felt like she had to push her estimator to get the estimate done. After she had a talk with him everything ran really smoothly and she appreciates that her vehicle was ready early.
This review was collected via phone interview by Customer Research Inc.

CP
Cynthia P.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2011 Category: Collision
Cynthia said this is the best business she's ever dealt with for auto body work. The owner of this business is easy to talk with.
This review was collected via phone interview by Customer Research Inc.

IB
Ira B.
PA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2011 Category: Collision
Ira said Tim and Mike did excellent work. This is the only business that will work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

AS
Ali S.
PA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2011 Category: Collision
Ali said that his vehicle was delayed several days due to some issues with the insurance company. He was not satisfied with the thoroughness of the person that prepared his estimate because he does not feel they prepared it honestly. Due to this he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.