Kirby's Garage ll

Our vehicle had to be towed to Kirby on a Friday night. They worked on it early Monday morning and I had it back by that afternoon. I like the way they check it out thoroughly before letting you know it is ready.

I called Joe at Kirbys Garage told him what my Tribute was doing. Joe fit me in his schedule and did the repair timely. The Tribute runs great thanks Joe.

Fast, friendly, efficient, reasonable and conveniently located

Joe is helpful and explain things to my satisfaction

Always provides a courtesy car when I need it.

Great place to have my cars serviced and repaired.

close to my place

Some of the most ethical folks I've ever dealt with.

It's hard to find trustworthy machanics anymore but Kirby's is one place you can fibd one! They've always been very helpful! They dont just tell you what needs fixed but they take the time to explain why.

Good fast friendly service with reasonable rates.

Will tell you when the parts they have cost more than parts you can find somewhere else for a cheaper price.

Pads were replaced in a timely manner. The attendant was courteous and explained the services rendered. I have to say this was the cleanest repair shop I have ever seen.

Manager seems genuine and I don't feel like he's just trying to sell me service or parts but rather talks to me about the shape of my vehicle and the pros and cons of fixing or letting things go and then I decide what to do. The current manager has earned my trust.

Was taken care of right away. Very satisfied!

Quick and courteous service.

I'm new to the area, and I struck gold after finding Kirby's. I asked around for recommendations for a mechanic, and the positive reviews were all true. They took care of my problems, were extremely fair, and even saved me some money in the process.

We are new in town and were concerned that we wouldn't find an honest mechanic. Joe is helpful, honest and very reasonable!

I'm very please with the service I received. I have been to other places but Kirby's is my new go to garage. The pricing was reasonable and there was no bait and switch which I have experienced other places.

No problems
Timely
Friendly
Good Price

I am not one to leave negative feedback about a poor experience (in fact, this is the first time I have ever posted anything negative about a company). Everyone has bad days, so I don’t mind giving the benefit of the doubt, but this time I had to make an exception. I took my car to Kirby’s to swap out my headlight bulbs and ballasts. I provided the parts, I just needed them installed. Joe at Kirby’s installed them for me. When I got to the shop to pick up my car, Joe told me that during the install, my sidelight lenses “just fell out”. He showed where he glued them back in. I didn’t make a big deal of it, as long as the glue held the lights in place, I accepted that. Well, a couple weeks later, as I am riding down the interstate, my driver’s side light came out and was flapping around hanging on only by the connected wires. I contacted Kirby’s and they refuse to do anything about it. They told me it was already broken, and that is why the lights fell out during the install. Well, it is funny how my light has NEVER fallen out until Kirby’s worked on the car. But honestly, it’s not the workmanship that leads me to this post…it is the dealings with the owner, Mitch Kirby. When I asked for either new lights or my money back for the poor install, Mitch had the audacity to tell me I broke the lights when trying to self install my bulbs/ballasts, and that I took the car into his shop just trying to get something for free from them….basically calling me a liar and a cheat. And after saying that, he hung up on me….for the third time (I have called Kirby’s 5 or 6 times, and still waiting for a callback from our last conversation). Mitch is the most unprofessional business owner I have ever had the displeasure of speaking with. From the get go, he has been insulting and very unreasonable (like leading me to believe he would give me a refund, only to hear a different story when I called back after not hearing anything from them). Needless to say, I will never do business with Kirby’s again.