Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
4.7

( 248 Reviews )

96% Would Recommend
Latest Review about 4 years ago

Reviews


KM
Kristine M.
Murfreesboro, TN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2013 Category: Service
Kristine said this business is very good. They are friendly, fair and easy to speak to. They are very thorough.
This review was collected via phone interview by Customer Research Inc.

MR
Mark & Tammy R.
Murfreesboro, TN
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2013
Fast, Friendly and Thorough
I brought my car in after failing the emissions test and they had if fixed very quickly and explained exactly what was wrong. When I took the car back to be tested it passed with flying colors.

LH
Lisa H.
Florida
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2013 Category: Service
Lisa said they are really nice people.
This review was collected via phone interview by Customer Research Inc.

GL
Gage L.
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2013 Category: Service
Gage said he was not happy because they had his vehicle at the facility for a few days because the financing department did not approve him. He said he is satisfied that he got his vehicle repaired.
This review was collected via phone interview by Customer Research Inc.

RJ
Roger J.
Oldsmobile Aurora
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2013 Category: Service
Rhonda said they did their best, but she had to take the vehicle back because there were problems. The customer service was good.
This review was collected via phone interview by Customer Research Inc.

SM
Suzzane M.
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2013 Category: Service
Suzzane said she usually gets in pretty quickly.
This review was collected via phone interview by Customer Research Inc.

AV
Amy V.
Murfreesboro, TN
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2013 Category: Service
Amy said this business was very honest and easy to work with.
This review was collected via phone interview by Customer Research Inc.

MW
Margaret W.
Murfreesboro, TN
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2013 Category: Service
Margaret is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

RY
Roland Y.
Smyrna, TN
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2013 Category: Service
Spoke with Ms. Youngs. She said they were polite and the service was good.
This review was collected via phone interview by Customer Research Inc.

MN
Mary N.
Murfreesboro, TN
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2013
Convenient and quick service.
The staff were very friendly and explained the problem where I could understand. The service was very prompt. I will definitely use this place of business again.

MK
Michelle K.
Auburntown, TN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2013
AMAZING SERVICE!!!!!
I couldn't have found any better service. The whole business was on top of their game! They were able to diagnose the problem in a timely matter and fix it in no time! I would recommend Kirbys Garage II to ANYONE looking for a local mechanic! Also there financing was EXTREMELY convict due to the fact I needed a last minute fix.

DL
Darrick L.
Murfreesboro, TN
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013
The Mechanics!!!
In all my years as an auto owner Kirby's is the best repair shop I have ever had the privaledge of using!!! They were fantastic in every way of the experience!!! Thank you to everyone at Kirby's!!

DM
Don M.
Tennessee
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2013 Category: Service
Don said this business did a very good job, just like they said they would.
This review was collected via phone interview by Customer Research Inc.

EP
Ellen P.
Murfreesboro, TN
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2013 Category: Service
Ellen said this business was very courteous and explained their work to her. She asked for a printout of the work performed and the prices, and she was given that information.
This review was collected via phone interview by Customer Research Inc.

RG
Riley G.
Murfreesboro, TN
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/27/2013 Category: Service
Riley said three days after service, the check engine light came back on.
This review was collected via phone interview by Customer Research Inc.
Mitch K. from Kirby's Garage ll responded on 07/30/2013
I'm very sorry that happened but sometimes these computers have multiple problems. Please drop by and we will look at the problem while you wait.

WC
William C.
Tennessee
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2013 Category: Service
William said he knows the mechanic.
This review was collected via phone interview by Customer Research Inc.

BG
Betty G.
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2013 Category: Service
Betty said the representative has been helpful and patient.
This review was collected via phone interview by Customer Research Inc.

EL
Eric L.
Murfreesboro, TN
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2013 Category: Service
Spoke with Lisa. She said the quality of the work was wonderful. They were very nice and courteous. They provided good service. They were able to get her in and out in a timely manner. They took care of the problem.
This review was collected via phone interview by Customer Research Inc.

KY
Kris Y.
Murfreesboro, TN
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2013 Category: Service
Kris said she had a very pleasant experience at this business. They did a good job.
This review was collected via phone interview by Customer Research Inc.

MF
Marc F.
Fairview, TN
Mazda B3000
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2013
I'll be back...
This was my first time having work done at Kirby's. Recommended by a friend. Kirby's is a family run business with a high level of customer service. Jesse was accommodating to get me in and fast to get the work done. Prices are fair. No BS. I'll definitely go back.

Displaying Review 81 - 100 of 248 in total