Russell said they forgot about him when he first went to their business. They forgot to schedule an appointment for him until a couple of weeks later when he called them. His vehicle is still missing an unspecified part which they are ordering. There was no promised time given for when his vehicle would be ready. His vehicle was not returned clean.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.