Mark said the business did not fix his vehicle entirely the first time so he had to bring it back. The representative told him he was mistaken about other unspecified repairs, but the insurance agent corrected him and the other repairs were done. His vehicle was not ready when promised because it wasn't done right the first time.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.