We are very grateful that our customer took the time to provide us with this valuable feedback. As a result, we have been able to improve our process and provide still greater quality of repairs and customer service.
Usually, that fact that you are having your car repaired means that you were in an accident which is a very upsetting experience. Getting back into your car following this and the subsequent repair needs to be a relief, so finding detail issues would naturally give pause as to the rest of the repair. We were glad to be able to show our customer that all was well with drivability and mechanical systems.