Teresa said they did not receive a rating of a five because the service took a lot longer than she was told it would. She stated her vehicle was ready about 2 weeks later than the original promised time due to bad parts but she would not elaborate.
Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Kirmac Seattle responded on 05/23/2011 09:34 AM
Hello Teresa and thank you for your feedback regarding your experience at our Kirmac Seattle location. Parts and materials selection are essential to facilitate both quality and promptness of a vehicles repair. As evident in the repair of your vehicle, we put our priority first in the quality of your repair beginning with the parts selection, then followed with promptness to minimize the time of the repair. Giving our customers top quality and prompt service is our number 1 priority. We want to thank you for giving us the opportunity to earn your business.
Sincerely,
Leonard Lassak
VP Operations Kirmac Collision Services
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