Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1088 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 1.33333/5rating 1.33333rating 1.33333rating 1.33333rating 1.33333
96% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


AG
Akshat G.
Waukegan, IL
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Experience
I was experiencing issues with idle rpm was very high. I explained this to the service consultant, but I was told to pay the complete sum for diagnosis instead there could have been a proper inspection and asked to pay for diagnose if you find any issues.
THOMAS A G. from Knauz Hyundai responded on 10/15/2018

?? NOT SURE WHY A 4


SD
Stefan D.
Lake Bluff, IL
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Being close by my house
Good service

Verified Customer
Gurnee, IL
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Tires
Very good friendly customer service

AM
Albert M.
Lake Forest, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
The people
Outstanding

CM
Christopher M.
Gurnee, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great service and follow-through
Service is always timely and not pushy. Attends to concerns I bring up.

KR
Kelly R.
Antioch, IL
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Oil change and inspection
Service department always friendly and helpful. They do a great job and the wait is not very long

Verified Customer
Gurnee, IL
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Service for my Tucson
The oil Change and general check up went quickly. I was told in advance about my need for new wipers.
I'm very pleased.

TM
Tashona M.
Waukegan, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Awesome Experience
From scheduling to the service, excellence was exuded. I was honored to be able to bring my car there. In a day in age when customer service is declining, it is refreshing to know there are places that still value customers. I completely understood the repair needed and it was handled with transparency, integrity and professionalism. Thank you.

Verified Customer
Lake Villa, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Recall Service at Knauz Hyundai
The service writer did a great job identifying all of the recalls that needed to be taken care of in one trip.

LW
Leian W.
Round Lake Park, IL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Knauz Service Writers the Best
I've been bringing my 2014 Santa Fe here since I bought it. The service writers are fantastic (this visit I worked with Eddie Baeza). Accommodating, pleasant and not pushy selling services you don't need. Service is fast and I've never had to bring it back for the same complaint.

SZ
Steven Z.
Waukegan, IL
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Fast service oil change and software update
I went in for my first oil change and couldn't be more pleased. The recall software update didn't really take a lot of time, and everyone that I talked to was very friendly.

JR
Janet R.
Highwood, IL
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Friendly on time service
the service is on time and the waiting area is pleasant and clean.

MW
Melody W.
Waukegan, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Fast oil change
Had appointment... everything went in a timely manner .... was in and out within a reasonable time.

JW
Jennifer W.
Vernon Hills, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great customer service
I had my car towed into Knauz and they took care of me quickly. They had to order a part for me, so they gave me a loaner to use while waiting for the part to come in. They are quick, convenient, and friendly. The only downside is they can be a bit pricey as far as mechanics go, but that's almost to be expected being a dealer.
Knauz M. from Knauz Hyundai responded on 10/03/2018

We sure are happy to hear about your AWESOME experience, Jennifer! We strive to provide our customers with a top-notch, professional service experience. It was such a pleasure to serve you, we truly appreciate your business and loyalty! See you next time!


RM
Ronald M.
Long Grove, IL
2011 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Knauz Hyundai service
As always Knauz service is excellent. They get you out fast and the work is always great.
Knauz M. from Knauz Hyundai responded on 10/03/2018

Thank you so much for your kind words and wonderful feedback! We truly appreciate it, and are pleased to hear that you had a great experience with us!


Verified Customer
Gurnee, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great service
I drive 30 minutes to come to your location, because of the service and clean facility!
Knauz M. from Knauz Hyundai responded on 10/03/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Verified Customer
Riverwoods, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018 Category: Service
Wonderful
Everything went well and was done promptly.
Knauz M. from Knauz Hyundai responded on 10/03/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Verified Customer
Glenview, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018 Category: Service
Service review
Great service everytime!
Knauz M. from Knauz Hyundai responded on 10/03/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


Verified Customer
Arlington Heights, IL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Very professional
Very professional, great service and detailed information
Knauz M. from Knauz Hyundai responded on 10/03/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!


RZ
Ruth Z.
Deerfield, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Ok
Fast service and friendly employees
Knauz M. from Knauz Hyundai responded on 10/03/2018

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!