Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

881 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


PL
Phillips L.
Frisco, TX
Jaguar X-TYPE
Verified
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04/07/2018
Jaguar
I have been pleased with all my trips to L&D! Gabriel is a Godsend......he is such a plus for the Company! Knows who I am when I call - in today’s world that’s true customer service!
Keep up the good work! I will refer anyone who needs your service!

MH
Mark H.
Irving, TX
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Mark said he's happy with the service, and he will be taking another vehicle in.
This review was collected via phone interview by Customer Research Inc.

DH
Dale H.
Frisco, TX
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Oil change and TLC
Great company, I will return.

KM
Kyle M.
Frisco, TX
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Spoke with Paula. She said the staff does excellent work. They are professional, helpful, and always explain everything to her.
This review was collected via phone interview by Customer Research Inc.

GJ
Gionna J.
Frisco, TX
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Gionna said they were quick and helpful.
This review was collected via phone interview by Customer Research Inc.

JC
Justin C.
Celina, TX
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Justin said the staff had good customer service. They gave him a fair price on the service performed, and got the job done quickly.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Frisco, TX
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Jim said he had several things done to his vehicle and the facility always does a good job.
This review was collected via phone interview by Customer Research Inc.

JE
James E.
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Great Service
I took my Avalanche into LD because the check engine light was on. They properly diagnosed the problem and made the necessary repair for a fair price. I have already referred family and friends to LD and I have only received positive feed back.

JM
Jessi M.
Frisco, TX
Honda CR-V
Verified
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03/31/2018
Five Stars!
Amazing experience! Will never go else where. Can’t recommend highly enough.

RR
Rajeev R.
Frisco, TX
Toyota RAV4
Verified
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03/29/2018
Good Service.
Good Service.

MW
Mary W.
Frisco, TX
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Guys are the greatest!
They all are very polite and did a great job on my car's 40K service.

BK
Bri K.
Frisco, TX
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Amazing Service
I love LD Automotive. I keep going back because I feel valued as a customer, not just a sale. All employees are very kind, helpful and direct. So glad I found this business!

MA
Michael A.
Mc Kinney, TX
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Michael said the employees were good at what they did.
This review was collected via phone interview by Customer Research Inc.

JK
Jason K.
Frisco, TX
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018
Honest & competent service
Thanks!

RC
Russ C.
Little Elm, TX
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Russ said the problem was diagnosed quickly and Gabriel and Frank were a big help.
This review was collected via phone interview by Customer Research Inc.

SM
Stephen M.
Mc Kinney, TX
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Stephen said the staff performed quality work in a quick amount of time. It was a good price.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Grand Prairie, TX
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Robert said the staff kept him updated and was very courteous on the phone. They were all professional when explaining what needed to be repaired, and what it would cost.
This review was collected via phone interview by Customer Research Inc.

JL
Jamie L.
Frisco, TX
Jeep Liberty
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2018
Great but expensive mechanics service
I had a fuel pump on my 2006 Jeep Liberty replaced. I'm not taking anything away from L. D. Automotive in terms of their professional courtesy or the quality of work.
But I do question their honesty in terms of their markup. I researched prices on the genuine OEM fuel pump for my Jeep and the average price was $235. My invoice stated that the part costed L. D. Automotive over $550. That is more than 100% markup on a part that I could have purchased at less than half the price.
People struggle to find an honest, affordable and quality mechanics. L.D. Automotive has a reputation around my area to be the most honest mechanic that provides quality service. But I question their honesty in this day and age where you can easily look up how much a part cost and it comes back at less than half what they charged me.
Why must they mark up the part cost so much? Don't they realize that they have a great reputation and it pays in the long run to develop a long term relationship with customers like many of their customers want to?
I take in my car to L.D. Automotive for repairs I deem to be too difficult for me or is going to cost me more time to complete it. As such, customers like myself are looking for honest pricing on the parts because that is not what I'm paying the mechanics for. I am paying for their expertise in car repair and quality of repair labor. They are a great local mechanic but something just didn't feel right even after a couple of weeks since I got the repair done.

SR
Stefeno R.
Frisco, TX
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Stefano said the staff did great work and provided good customer service.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Frisco, TX
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Chris said the staff had excellent customer service, and quick service.
This review was collected via phone interview by Customer Research Inc.