Overview

Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

1222 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.1724152/5Overall Rating 4.1724152/5Overall Rating 4.1724152/5Overall Rating 4.1724152/5rating 4.1724152
Original
Overall Rating 1.86207/5rating 1.86207rating 1.86207rating 1.86207rating 1.86207
89% Would Recommend
77% Business Response
Latest Review about 23 hours ago

Reviews


BM
Beverly M.
Woodland Hills, CA
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
GREAT PLACE TO TAKE YOUR CAR
I'm given an estimate before work starts and I'm kept updated on the work as it is happening.
My car was ready when they said it would be and everyone was very pleasant and friendly.
The waiting area is clean and comfortable and the coffee is great.
I always look forward to taking my car in for service.

SR
Stewart R.
Moorpark, CA
2013 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Transmission Replacement
Service writer, Jason is extremely helpful and informative.


service was done quickly

Verified Customer
Simi Valley, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Did the work, estimate accurate, quick
Polite, thorough

AM
Andy M.
Simi Valley, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Closer to home.
They took the car in almost immediately, and only had to wait an hour.

AP
Ana P.
Newbury Park, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Edgar in Service is great! Friendly and reliable
Last two visits with Edgar have been really good.

Verified Customer
Thousand Oaks, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
In and Out Service
Brought my vehicle in for its 30k service. I was in and out in 2 hours as was promised.

Verified Customer
Westlake Village, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Has Potential...
Too many cooks in the kitchen in the early morning. No real sense of order, can be a little chaotic.

Loaner cars are usually a step down and a subaru. No idea why.

Service guys are great once you are assigned one.

One girl really nice in the cashier booth, the other will stare at you like you stole her lunch money.

RB
Robert B.
CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Drop-in Hyundai Service
Friendly people and their ability on the most recent service to be able to accommodate me as a 'drop-in' without an appointment.
Met the new service amnager.. Knowledgeable and nice.

Verified Customer
Simi Valley, CA
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
Took me on time and finished on time
Better than expected from car dealerships

Verified Customer
Simi Valley, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2018 Category: Service
Oil change service
I would recommend the sales department, to the service side yet

SK
Sandy K.
Simi Valley, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Ms Sandy Kilmartin
The Service Team, Jason and
Bryce the service manager. These
Guys are the most concerned about
Customers complaints! I highly
recommend them!!!!
That’s why I have my Veloster serviced at Ladin!
Please let these guys see my review.

RK
Robert K.
Piru, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Ladin Hyundai Review
Professional, pleasant and able to determine the cause of the problem

TS
Terry S.
Oak Park, CA
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Everyone is considerate, professional and clearly likes their jobs!
I recommend Ladin to any and everyone I can. Wouldn't go anywhere else!

BP
Barbara P.
Newbury Park, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Everyone is so nice and helpful that I enjoy being there
Everyone is so nice and helpful that I enjoy being there

Verified Customer
Thousand Oaks, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
You are always there for us when we need you and you always have been.
Your Dealership and service is the BEST. Your service staff always take care of us and we really appreciate your dedication to your customers. As we get older it is nice to know we can count on you to take care of us. Thank you
TREVOR B B., Service Manager from Ladin Hyundai responded on 12/06/2018

Thank you for the compliment, its a please to work with you, Thank you for the kind words. 


MI
Marilyn I.
Newbury Park, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service reps are very nice
Friendly service, they keep you informed about what is happening.
TREVOR B B., Service Manager from Ladin Hyundai responded on 12/06/2018

Thank you for the good review. 


Verified Customer
Simi Valley, CA
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Convenience
Valet service was awesome.
TREVOR B B., Service Manager from Ladin Hyundai responded on 12/06/2018

Glad you appreciate the valet service!! 


DM
David M.
Agoura Hills, CA
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
What makes this place great
The Ladin Dealership has an awesome management and sales team - buying a car there was easy and a fast process. thank you
TREVOR B B., Service Manager from Ladin Hyundai responded on 12/06/2018

Thank you. 


CL
Chrissy L.
Westlake Village, CA
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Reaching Service much Improved
It used to be difficult getting through to service. Calling meant long hold times waiting for them to pick up after the operator answered. Now they all have their own personal cell phones so I'm almost guaranteed to talk to my own service representative and get updates etc.

MS
Maureen S.
Agoura Hills, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2018 Category: Service
Item missed during service
The experience was fine except the fact that the battery test was mishandled and I ended up having to replace this a week later after a major service and expense.
TREVOR B B., Service Manager from Ladin Hyundai responded on 12/04/2018

I apologize for the inconvenience I will be reviewing the repair order and giving you a call. Thank you.