Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

882 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.80769/5Overall Rating 4.80769/5Overall Rating 4.80769/5Overall Rating 4.80769/5rating 4.80769
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


PD
Pamela D.
Southgate, MI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
I didn’t always have a great experience. But I deal only with Tony. He has been great b
I’ve had a good experience with the exception of one time

Verified Customer
Dearborn Heights, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Happy with service
They addressed my concern in a timely and effective manner, wait time wasn't too bad either.
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


ID
Irving D.
Dearborn, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Oil Change and Tire Rotation
Fast friendly service always. Appointments there is just that which is very important to me. I didn't have to wait around.
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


JM
Joel M.
Southgate, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
The service advisor
My service advisor is always so friendly and always helpful with any questions that I have.
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


JH
James H.
Romulus, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
Friendly service and work done in a timely manner.
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


SC
Starrett C.
Detroit, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Because of Tony in the service area
Santa Fe is a good easy riding car very comfortable it burns about 400 miles to a tank of gas. Went to Rochester New York on a half a tank of gas
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


SC
Starrett C.
Detroit, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Tony is a good service representative
I have no coming for the review
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


KL
Kam L.
Southfield, MI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
SERVICE
GOOD SERVICE WITH PROMPT ATTENTION AND CARE
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


Verified Customer
Taylor, MI
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Satisfied
Don't take long for oil change.And I got a complanity tire rotation.Got coupon in the mail
PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


MM
Makela M.
Westland, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Fast,and friendly.
Staff was very professional,I went for a oil change.and was greeted happily,and all through being serviced.
PRASHANTA N. from LaFontaine Hyundai responded on 11/12/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600

PRASHANTA N. from LaFontaine Hyundai responded on 11/16/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


AB
Arthur B.
Belleville, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Very good people.
The service department is outstanding. The only problem I had is that they the paper
that they on the seat in the car.
PRASHANTA N. from LaFontaine Hyundai responded on 11/12/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


Verified Customer
Dearborn, MI
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Excellent
Would like to visit again
PRASHANTA N. from LaFontaine Hyundai responded on 11/12/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


LE
Luann E.
West Bloomfield, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Go above and beyond to please their customers
I live closer to 2 other hyundai dealers but from sales to service its worth the drive
PRASHANTA N. from LaFontaine Hyundai responded on 11/05/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


AB
Arthur B.
Belleville, MI
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2018 Category: Service
Very good people.
very friendly, did not like paper being left in car
PRASHANTA N. from LaFontaine Hyundai responded on 11/06/2018

I'm sorry to hear that you recent visit with us was less than 5 stars. 

I know you have spoken with Tony.  Please call me if you need to discuss further.

Shawn Nagappa
Service Manager
313-996-6252


JD
Jacqueline D.
Inkster, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
RESCORE
My ReScore is based on the Service Advisor, Tony Jackson. Tony provided professional topnotch service on my visit. The dealership needs to rethink some of their new cutback measures that do not make for a good experience.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2018 Category: Service
LA FONTAINE IS GETTING CHEAP
LaFontaine is evidently trying to save money in the wrong way. They are no longer giving out the Detroit Free Press which gave customers the option of reading the newspaper instead of watching the television.

The other way they are evidently trying to save money is by not putting your car key on an object designed for a key but instead a large piece of heavy wire that has been twisted and you need tools to get it off. This is ridiculous!
PRASHANTA N. from LaFontaine Hyundai responded on 11/05/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


BP
Brenda P.
Livonia, MI
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Great Job!!
Thank you Mr. Ergys Gjini,
I had my car serviced on 10-24-18 for a oil change, tire rotation & balance. I appreciate your professional attitude, and kindness as my service adviser. It's always nice to have your car serviced in a timely manner without a long wait. My car is running good on these terrible roads in Michigan.
PRASHANTA N. from LaFontaine Hyundai responded on 11/02/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


VH
Vanesska H.
Redford, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Tony
He explained everything and was very professional.
PRASHANTA N. from LaFontaine Hyundai responded on 11/02/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


Verified Customer
Grosse Ile, MI
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Good customer service
Insurance company took a long time working with the dealership and the repair time went over my allotted rental days. The dealership worked with them in getting my extra rental days covered. Bonanza!
PRASHANTA N. from LaFontaine Hyundai responded on 11/02/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


CK
Carron K.
Taylor, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Service on 2018 Elantra
The service guy "Andrew" was great!!! Informed me what was going on and got me out quick. He was so nice. And I always visit with my sales rep "Rod", he's amazing!!!
PRASHANTA N. from LaFontaine Hyundai responded on 11/02/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600


CH
Christian H.
Ypsilanti, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Tony Jackson Great Service Rep!
Always received Superb Service!! Thanks
PRASHANTA N. from LaFontaine Hyundai responded on 10/25/2018

I'm happy to hear that your recent service went so well!

Thank you for taking the time to fill out the survey.

Please call us if we can help with anything in the future.

Sincerely,
Shawn Nagappa
Service Manager
313-561-6600