Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1006 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.8484873/5Overall Rating 4.8484873/5Overall Rating 4.8484873/5Overall Rating 4.8484873/5rating 4.8484873
Original
Overall Rating 2.30303/5Overall Rating 2.30303/5rating 2.30303rating 2.30303rating 2.30303
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


TW
Tonnille W.
Detroit, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
5/19 Service Visit
My service advisor took amazing care of me especially given it was a Friday, the end of the month, they were crowded, and I had no appointment. I was in and out in under an hour, which was wonderful.

JF
Jacqueline F.
Detroit, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Customer service
Customer service is awesome

LJ
Lacy J.
Detroit, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Consistency
I have yet to receive less than exceptional service and care at LaFontaine.

Verified Customer
Southgate, MI
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
They take care of you right away
I needed a oil change and tired rotation time I got there they didn't make me wait they took my car right on to the back right after getting my mileage

Verified Customer
Westland, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Service review
Excellent service

HC
Hannah C.
Detroit, MI
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Fast Service
My car got a flat and the tire had to be replaced. The repair shop fixed it same day and I had my car back that night. Very happy with my experience and the staff were polite and helpful!

TD
Teerra D.
Livonia, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2019 Category: Service
greeting welcome and trying to help someonme
why don't LaFontaine or Hyundai ever sine out any coupons for service or oil changes

LL
Linda L.
Livonia, MI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great Stuff
Excellent service. Fast. Polite. Excellent work.

JB
Jacqueline B.
Southfield, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2019 Category: Service
Oil change
Had an appointment took over a hour and half & no car wash...

PR
Penny R.
Taylor, MI
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great Service
They are honest. And I am happy whenever I come in.

Verified Customer
South Rockwood, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
❤️❤️
❤️

MS
Mohammed S.
Dearborn, MI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Great Service
Sami was a great service rep. He kept me updated with the progress of my car, if I need service in the future I will only deal with Sami.

JL
James L.
Inkster, MI
2009 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2019 Category: Service
Rear view mirror replaced
mirror was replaced.

Verified Customer
Westland, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2019 Category: Service
Hassle
Didnt follow through on promise to pay for rental car, they had my car for a week and a half.

RS
Rohail S.
Troy, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
great people
The workers were great, especially Sammy. A very helpful individual who went out of the way to assist me in my auto matters.

CH
Christian H.
Ypsilanti, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Great Customer Service
Great Customer Service Tony Jackson Always gives Superb Care !

MM
Medina M.
Detroit, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Awesome
The are awesome as always.

Verified Customer
Detroit, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2019 Category: Service
Disappointed
Poor follow up. Has taken way to long. Still haven’t received car.
PRASHANTA N. from LaFontaine Hyundai responded on 05/07/2019

Hi,

I'm sorry to hear that your recent service was less than 5 stars.

Please call me directly when convenient to discuss what happened.

Thanks,
Shawn Nagappa
Service Manager
313-996-6252


AP
Akshaya P.
Detroit, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2019 Category: Service
Gave car for engine oil change. Very poor service and in fact reduced the cooling capacity of my air conditioner.
I had given my car for an engine oil change for more than 1 hour 45 mins I guess. The air conditioner was all fine before the car was handed over for servicing but the technician or someone intentionally messed with it so that it's cooling capabilities reduce. Now the cooling capacity of the air conditioner immediately after the servicing has reduced drastically.

Can you please answer me why did this happen?
PRASHANTA N. from LaFontaine Hyundai responded on 05/07/2019

Hi,

I'm sorry to hear that your recent service was less than 5 stars.

Please call me directly when convenient to discuss what happened.

Thanks,
Shawn Nagappa
Service Manager
313-996-6252


JB
Joseph B.
Dearborn Heights, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Sam
He was extremely friendly, he explained everything very well, and i was out within an hour. Overall exceptional service.