Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1097 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.8648649/5Overall Rating 4.8648649/5Overall Rating 4.8648649/5Overall Rating 4.8648649/5rating 4.8648649
Original
Overall Rating 2.32432/5Overall Rating 2.32432/5rating 2.32432rating 2.32432rating 2.32432
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


LB
Larry B.
Wayne, MI
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Survey
Totally satisfied with my first service experience on my 2019 Santa Fe at LaFontaine Hyundai.

GP
George P.
Woodhaven, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2019 Category: Service
Blame the weather
Gas mileage dropped from 32 mpg to 27mpg and now stands at 19 mpg. Was told could not find anything wrong. Blamed it on weather. That is very hard to believe. Was not charged anything so cant complain about cost of service.
PRASHANTA N. from LaFontaine Hyundai responded on 03/20/2019

I'm sorry to hear that your recent service was less than 5 stars.

Please call me if you would like to discuss what happened.

Shawn Nagappa
Service Manager
313-996-6252


Verified Customer
Detroit, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
oil change and tire rotation
The service department is always very very good. Tony is a good service manager

Verified Customer
Farmington Hills, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
The ease of getting your car serviced with provided transportation if needed.
Great dealer to work with.

MM
Medina M.
Detroit, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Always an AWESOME Experience
This place takes care of me. I let me sister take make car to a different Hyundai dealership for an oil change since this placed was book and I was very disappointed. Will never cheat on them again 😂

Verified Customer
Dearborn Heights, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
Routine maintenance
Close to where I live to get dealership maintenance done. Nothing spectacular.
PRASHANTA N. from LaFontaine Hyundai responded on 03/13/2019

I'm sorry to hear that your recent service visit was less than 5 stars.

Please call me if you would like to discuss what happened

Shawn Nagappa
Service Manager
313-996-6252


Verified Customer
Redford, MI
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Excellent service
I needed my engine light checked and the service department solved the problem within an hour. Very nice people.

SB
Shruti B.
Detroit, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Friendly customer service
I was the last customer on the said day, and the oil change and tire roatation was taken care of within 40 mins. Good customer service.

CJ
Carla J.
Saline, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Good work by competent crew!
Just a great job on Oil Change and Rotation

Verified Customer
Wixom, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Oil change
These folks are great amazing service everytime i come. In and out. My oil change was scheduled for 1pm i came a little early. They had my car done by 1:15. Great service.

JS
Janet S.
New Boston, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Friendly and courteous
Friendly and courteous

Verified Customer
Southgate, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019 Category: Service
PEOPLE SETTING UP SURVEY SHOULD LOOK INTO WHAT SERVICE IS BEING DONE.
PEOPLE REQUESTING AS SERVICE SURVEY SHOULD INVESTIGATE WHAT TYPE SERVICE WAS ACCOMLPLISH BEFORE REQUESTING THE CUSTOMER TO RESPOND TO GENERAL SERVICE QUESTIONS. VERY DIFFUCLT ANSWERING GENERSAL QUESTIONS COVERING EXTENDED REPAIRS

Verified Customer
Taylor, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Satisfied Customer
I was able to get checked in and have the work completed in a timely fashion and at a price below the estimate provided.

ML
Mary L.
Lincoln Park, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019 Category: Service
Customer service
I was having trouble getting through to Lafontaine by phone. The live agent chat service dealt with my question immediately. I always get welcomed here sincerely and with a smile.

BS
Beverly S.
Flat Rock, MI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Feels like part of the family
Great service and professionalism even when I may not have an appointment

Verified Customer
Dearborn, MI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Oil Change
A+

DO
Donna O.
Taylor, MI
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019 Category: Service
Quick
Excellent

RR
Rajkiran R.
Canton, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Good
Fast

Verified Customer
Dearborn Heights, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
-
-

CT
Cynthia T.
Detroit, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
friendly staff and quick service. Clean customer waiting area.
Greeted by friendly customer service rep Tony. The customer waiting area was clean. I did not have to wait long for a new tire replacement.