Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63
4.6

( 2542 Reviews )

ReScore Reviews™ (63)

ReScore
Overall Rating 3.8571444/5Overall Rating 3.8571444/5Overall Rating 3.8571444/5rating 3.8571444rating 3.8571444
Original
Overall Rating 2.06349/5Overall Rating 2.06349/5rating 2.06349rating 2.06349rating 2.06349
92% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Cornelius, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Courteous quick service
Service was great especially because you were able to attend to us the very morning we called. Everyone was very helpful and courteous.

NH
Nancy H.
China Grove, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Friendly atmosphere
Hats off to Lake Norman Hyundai for having Curtis in your Service Dept. He is an asset to your business. Very Friendly and Knowledgeable. I will recommend your dealership to my friends.

TS
Thomas S.
Cornelius, NC
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Excellent Service
Very good experience - I love my car and the nice people at LNH.
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

Thank you so much for you kind words. Our service department will continue to strive for 5 stars.


JT
Jack T.
Huntersville, NC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Awsome service!
Lake Norman Hyundai is a dealership that is large enough to offer a great selection of vehicles but small enough to give a family feel to the service. Great job!
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

We appreciate your confidence in us and we will continue to servce your vehicle needs.


Verified Customer
Mooresville, NC
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Acceptable
Service department seemed short staffed
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

Thank you very much for your feedback. We will continue to work to make your service visits comfortable and stress free. We will continue to strive for 5 stars as our goal.


RH
Richard H.
Huntersville, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Tire repair
The purpose of this visit was to fix tire that had been repaired the previous day but was still leaking air and therefore losing pressure. The service technician, Chris, asked me to bring the car in and they would check it out right away ... so I did. The problem was the repair from the previous day was leaking and the tire needed a new patch. This was promptly done and I left with good pressure in all four tires.
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

Thank you Mr. Hefner for giving us a chance to make things right with your tire. Our customer safety is one of your top priorities.


Verified Customer
Charlotte, NC
2010 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
?
Very pleasant service people.
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

We hope that you will continue to let us take care of all of your vehicle's needs


LD
Linda D.
Huntersville, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Oil change and tire rotation.
Good service and employees are friendly.
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

It's customers like you that keep us great.


Verified Customer
Cornelius, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Service at Hyundaii
As always, Curtis is able to help me with servicing my Hyundai with a smile! Thanks!
Curtis R., ass.t service manager from Lake Norman Hyundai responded on 11/14/2019

Thank you for continuing to let Lake norman Hyundai keep your vehicle in excellent working condition.


DS
Denise S.
Charlotte, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great service
Always great, great service and personnel!!

Verified Customer
Cornelius, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great experience!
My Service Advisor, Jason provided outstanding service!! Thanks so much for your attention to detail and friendly customer service!

BM
Beulah M.
Charlotte, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Great Service
Always received excellent service.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

Beulah,
we appreciate your loyalty to us, 
Thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

DL
David L.
Charlotte, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Great service
Always a great experience at this dealership
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

David, 
Thank you and we really appreciate you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

ST
Shannon T.
Davidson, NC
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Great service
Curtis is very nice and professional -always To work with
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

AWesome Shannon,
Thank you so much

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Nice people
I needed to get out at a certain time and the service tech made it happen
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

Excellent,
Next time we will work on 5 stars

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Charlotte, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Maintenance Service
Excellent service. My car drives better after having all the required maintenance performed. Excellent customer service from everyone. Especially Mr. Kurt Joseph.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

Thank you,
We really appreciate you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

GW
Glen W.
Charlotte, NC
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
15K
Jason had my car ready at time promised. Additionally, he provided a "loaner" which allowed me to take car of errands. Very considerate.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

Awesome Glen

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

HF
Holly F.
Huntersville, NC
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Amazing
Everyone is super nice and helpful every time
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

Awesome Holly

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

HL
Hameena L.
Huntersville, NC
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great Team!!
Curtis and the team are all great! 5 star customer service! Thank you!
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/11/2019

Thank you Hameena,
look forward to seeing you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

CS
Cassandra S.
Charlotte, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Great customer service
I had rear differential problem and they took care of my vehicle and all my concerns.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/07/2019

Thank You for your patience cassandra

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761