Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1931 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 3.5116288/5Overall Rating 3.5116288/5Overall Rating 3.5116288/5rating 3.5116288rating 3.5116288
Original
Overall Rating 2.04651/5Overall Rating 2.04651/5rating 2.04651rating 2.04651rating 2.04651
91% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Mooresville, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Svc Dept Wonderful!
Love this service department especially Rodney!!! They are honest with you and treat you with respect no matter who you are! Jay is awesome also! They don't talk down to you like you do not know what you are talking about. Best service dept. I've ever been to.

AS
Andrew S.
Huntersville, NC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Friendly service!
Thanks for the help!

Verified Customer
Harrisburg, NC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Ability to handle my concerns quickly
I will return for service in the future
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/17/2018

Excellent,
Happy Holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

LK
Louise K.
Harmony, NC
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
fast repair and very helpful
they were ery fast and helpful
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/17/2018

Thank you Louise,
Happy Holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

GB
Gregory B.
Cornelius, NC
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great staff
Friendly service
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/17/2018

Excellent Gregory,
Happy Holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

FR
Freida R.
Mooresville, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service
Quick and courteous service!!
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/15/2018

Thank you Freida,
Enjoy the Thanksgiving holidays

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

AH
Alan H.
Mooresville, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The bearded wonder in service. Haha!!!
I was told 2 hrs but it did go over by 10 mins. Had to clear some recalls which I was glad they were aware of while I was there. Awesome!!! Also very cold in showroom waiting area. A\C was on. When I told the bearded wonder he put me in another area where heat was on. That was so thoughtful!! He deserves a raise very considerate and knowledgeable!!!!
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/15/2018

Lol Thank you Allen,
Have a Happy Thanksgiving with the family

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Routine Service Work
Rodney was terrific in explaining service work and confirming the amount of time needed to complete.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent,
Thank you and have a great Thanksgiving

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Very nice service team!
Went in for oil change and the service team was very friendly and I was in and out. Great experience. Clean facility. Inspection sheet could have been more thorough but other than that fine.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2011 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2018 Category: Service
Disappointing service
I was mislead on the cost of tires and then the service team tried to hide it.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Thank you for the survey,
I reached out to you cause i was shocked at this,
can you give me a call and so i can see what went wrong here and try to make it right.
Thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/15/2018

Happy Holidays,
I have made the notes and sent you a re-score,
see you when convenient to you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Huntersville, NC
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Feel taken care of
We have been in and out of Lake Norman Hyundai -between our Sonata and Entourage- several times in the past few weeks. Rodney takes great care of us and the service department has done a great job with our vehicles.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent,
See you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

LR
Laura R.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Quality of service.
Great staff.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/13/2018

Excellent Laura,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Charlotte, NC
2011 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2018 Category: Service
1st time for a mistake
I'll be back again..
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Thank you Rhan,
I know that you spoke with Rodney,
I really apologoze that this happened to you,
let us know when you can come on in.

Again Thank you

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

HS
Howard S.
Davidson, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Fast, thorough, and quality /service
Rodney, who is my service contact, is always professional, knowledgeable, and goes out of his way to help .
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Excellent Howard

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

RT
Robin T.
Union Grove, NC
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Friendly, helpful
Friendly, fast service
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Thank you Robin,
Have a great weekend and we will see you next visit

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Mooresville, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Satisfactory
Print service
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/10/2018

Excellent

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

Verified Customer
Cornelius, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Recent service
No comment
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/07/2018

Thank you for your great response.  We appreciate your time and business.

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

MC
Matthew C.
Denver, NC
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Matt C
Good overall experience. Personable staff
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Excellent Matthew,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

DG
Darrell G.
Mooresville, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service
Thanks...
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Thank you Darrell

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761

MH
Mychele H.
Cramerton, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
LKN Hyundai- excellent service!
The service department team at lake norman Hyundai is top notch! They are all an absolute pleasure to do business with.. I live 5 minutes from another Hyundai dealership but I do not take my car to be serviced there... lake norman Hyundai is 45 minutes from my house but their service is 5 star plus! I recommend family and friends to go there.
KURTLY J J., SERVICE MANAGER from Lake Norman Hyundai responded on 11/06/2018

Thank you Mychele,

  • KURT J JOSEPH
  • SERVICE MANAGER
  • 704-896-3761