Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

547 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 4 days ago

Reviews


FC
Fred C.
Colorado
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2017 Category: Service
Fred said he was dissatisfied and he had to pay extra. No one called him so he had to call them. He waited four hours and they overcharged him.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2017 Category: Service
Fred said it took them 4 hours to do a compression test. They wanted to charge him $3,400 to balance the vehicle and obtain additional parts. He would not recommend this facility to anyone.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 05/08/2017

I am so sorry that Fred decided to be so negative in response to what was a very simple transaction.  His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne".  We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders.  We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed.  We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine.  We never used the words "balance the engine" and I don't know where he got that terminology.  Balancing engines is a specialty performed by very few shops and has nothing to do with a repair.  Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid.  We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.   


KG
KURT G.
Lakewood, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017
General Repairs/Maintenance
Great shop with knowledgeable staff, effective work, and giving honest feedback!

CR
Carol R.
Denver, CO
Oldsmobile Eighty-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017 Category: Service
Carol said John has always been great to her.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Arvada, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2017 Category: Service
Mike said the business was fine. One of his tires had a slow leak. He had asked them to check the tires for foreign objects when they are rotated. This did not happen.
This review was collected via phone interview by Customer Research Inc.

SB
Sam B.
Colorado
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Sam said this business did a great job and they were honest. They made the necessary repairs and had open communication. They finished his vehicle in a timely manner and he would them recommend to family and friends.
This review was collected via phone interview by Customer Research Inc.

TF
Tiara F.
Lakewood, CO
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2017 Category: Service
Tiara said this business was very quick and they helped out with everything. She appreciates how hard they work.
This review was collected via phone interview by Customer Research Inc.

PN
Persephone N.
Colorado
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2017 Category: Service
Persephone said the business' service was great and quick, but their prices were misleading.
This review was collected via phone interview by Customer Research Inc.

JK
Janet K.
Littleton, CO
Mercedes-Benz ML320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Janet said this business did an excellent job and she trusts them.
This review was collected via phone interview by Customer Research Inc.

CE
CHRISTINE E.
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017
Helpful
I always appreciate the assistance both John and Jake have given to me. Unlike other repair shops/dealerships, Jake took the time to figure out why my car was having issues and I am grateful.

SP
Scott P.
Colorado
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2017 Category: Service
Scott said this business did what they said they were going to do and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

HL
HARRY L.
Denver, CO
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017
Excellent & Knowlegble Personal
This place is an excellent Auto Repair business, I have been here several times and will continue to take my car in for any repair's and service. They are very trust worthy & dependable. Thank You

BM
Brian M.
Lakewood, CO
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Brian said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Colorado
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Brian said the business was professional, and they did a nice job for a fair price.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Edgewater, CO
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017 Category: Service
Carol said she respects the business. They were honest, the prices were great and they were able to find her a discount.
This review was collected via phone interview by Customer Research Inc.

JG
Justin G.
Colorado
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2017 Category: Service
Justin said he was very satisfied with every aspect of this first time experience, from when he stepped through the front door to the end. Jake was thorough. The employees made sure he was aware of preventive maintenance because this was his work vehicle. He had taken his vehicle to other business', but nobody was able to determine what was wrong. Within 1 day of work the employees found the problem and they had it repaired. He could not say enough good things about this business and he will recommend them to his co-workers, his family, and friends.
This review was collected via phone interview by Customer Research Inc.

AC
Aaron C.
Denver, CO
Chrysler Cordoba
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Aaron said this business provided good service. They are the best.
This review was collected via phone interview by Customer Research Inc.

EA
Erik A.
Lakewood, CO
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2017 Category: Service
Erik said the business did a good job and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

GE
George E.
Lakewood, CO
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2017 Category: Service
George said every time he has been to this business, he's gotten everything he's wanted. They do a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Colorado
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2017 Category: Service
Adam said the service at this business was kind of expensive. Their oil change was fine, but their brake and rotors service was a little on the expensive side. He found another local business that provided the service for $30 to $40 less than this facility.
This review was collected via phone interview by Customer Research Inc.

PL
Phil L.
Colorado
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Phil said everyone at the business was very nice, helpful and competent. They inflated his tires for free and he really likes this place of business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 161 - 180 of 547 in total