Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

517 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 8 days ago

Reviews


FC
Fred C.
Colorado
Ford Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2017 Category: Service
Fred said he was dissatisfied and he had to pay extra. No one called him so he had to call them. He waited four hours and they overcharged him.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2017 Category: Service
Fred said it took them 4 hours to do a compression test. They wanted to charge him $3,400 to balance the vehicle and obtain additional parts. He would not recommend this facility to anyone.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 05/08/2017

I am so sorry that Fred decided to be so negative in response to what was a very simple transaction.  His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne".  We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders.  We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed.  We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine.  We never used the words "balance the engine" and I don't know where he got that terminology.  Balancing engines is a specialty performed by very few shops and has nothing to do with a repair.  Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid.  We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.   


GE
Gabe E.
Denver, CO
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Gabe said the staff was honest.
This review was collected via phone interview by Customer Research Inc.

CS
Christina S.
Denver, CO
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Christina said the technicians are highly experienced.
This review was collected via phone interview by Customer Research Inc.

BP
Bruce P.
Colorado
Subaru Legacy Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Bruce said he likes the service.
This review was collected via phone interview by Customer Research Inc.

RC
Rebecca C.
Golden, CO
Chevrolet S10 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Rebecca said the business did a fantastic job. She said they are polite and she is very happy.
This review was collected via phone interview by Customer Research Inc.

KJ
Kayleen J.
Denver, CO
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Kayleen said the service was great.
This review was collected via phone interview by Customer Research Inc.

DM
DONNA M.
Denver, CO
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Warmth and Trust
John and Christina are special people as well as the mechanics. They are the first place I want to go to when I need repairs, oil changes, whatever. Don't be alarmed when it looks like the place is closed...that is just how busy they are with new and return people like me.

TP
Tom P.
Colorado
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Tom said he appreciated the honesty at this business.
This review was collected via phone interview by Customer Research Inc.

AA
Andrew A.
Denver, CO
Honda
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Andrew said they did a great job.
This review was collected via phone interview by Customer Research Inc.

MG
Max G.
Denver, CO
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Max said he really likes the staff, and their professionalism. The prices were fair, and the service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SC
Sean C.
Conifer, CO
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Sean said the business did good work at a very reasonable price.
This review was collected via phone interview by Customer Research Inc.

HR
Helen R.
Denver, CO
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Helen said she was very satisfied with the service, the employees treated her very well, they were friendly and got done quickly.
This review was collected via phone interview by Customer Research Inc.

JH
Jodi H.
Colorado
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Jodi said this business had a really nice staff that took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Denver, CO
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Scott said he appreciated John's work. He was honest. He has used this business for a long time.
This review was collected via phone interview by Customer Research Inc.

HS
HEIDI S.
Denver, CO
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
This Is The Place To Go!
I always receive quick and friendly service here. Happy every time :)

NM
Noel M.
Colorado
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Noel said the facility was conveniently located.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Denver, CO
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Michael said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

MM
Margaret M.
Denver, CO
Buick Regal
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Margaret said John is honest, helpful, not too expensive, and courteous. He is one in a million.
This review was collected via phone interview by Customer Research Inc.

SR
Steven R.
Denver, CO
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Steve said the staff did a good job servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

DC
Danessa C.
Colorado
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Danessa said the business did a good job and fixed the issue on the vehicle.
This review was collected via phone interview by Customer Research Inc.

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