Lakewood Lube And Repair


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

458 Reviews

ReScore Reviews™ (1)

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Original
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99% Would Recommend
Latest Review 2 days ago
Fred C. ReScore Review on 05/11/2017
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Original
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Fred said he was dissatisfied and he had to pay extra. No one called him so he had to call them. He waited four hours and they overcharged him.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/19/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.

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Fred said it took them 4 hours to do a compression test. They wanted to charge him $3,400 to balance the vehicle and obtain additional parts. He would not recommend this facility to anyone.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/19/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 05/08/2017

I am so sorry that Fred decided to be so negative in response to what was a very simple transaction.  His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne".  We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders.  We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed.  We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine.  We never used the words "balance the engine" and I don't know where he got that terminology.  Balancing engines is a specialty performed by very few shops and has nothing to do with a repair.  Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid.  We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.   

Angelique K. on 11/20/2017
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Angelique said the staff were helpful and attentive. They tried to save her money.
Vehicle: GMC Yukon
Category: Service
Service Date: 10/17/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Frank M. on 11/16/2017
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Frank said he would recommend this business for service.
Vehicle: Jeep Liberty
Category: Service
Service Date: 11/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
STAN Z. on 11/15/2017
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"Convenient, clean, concerned owner and mechanics"
Called for an oil change appointment, brought my car in at the scheduled time, done in less than 30 minutes. Great service.
Vehicle: Honda CR-V
Service Date: 11/13/2017
Review Created: 11/15/2017 10:09 AM
Jo B. on 11/15/2017
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Jo said this business is fast and efficient.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/03/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Janet K. on 11/15/2017
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Janet said this business did a great job.
Vehicle: Mercedes-Benz ML320
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Merv C. on 11/14/2017
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Merv said he's used this business a number of times and their staff are super stars.
Vehicle: GMC Pickup
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Christina S. on 11/13/2017
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Christina said the staff were honest and helpful. They gave direct answers and did their best to work her. They are a very good business.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
John M. on 11/07/2017
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John said the staff are very honest and fair to customers.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 10/05/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Rose B. on 11/07/2017
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Rose said she had a great overall experience. Luke and Bill were very helpful and kept her informed.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 11/02/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Joy H. on 11/07/2017
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Joy said they provided great service and were very friendly.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/02/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 11/14/2017

Thank you for the kind words, Joy!  We appreciate the opportunity to be of service to you.  Please come see us again!

John

Kevin S. on 10/30/2017
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Kevin said this business was pricey.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 11/14/2017

Kevin, I'm surprised that you think we are "pricey", when we sent two men to travel to your vehicle, tow it back to the shop, and diagnose the problem.  We traveled to your vehicle with a company truck and a tow strap to save you the cost of a tow truck.  Then we put your truck first in line because it is a work truck, diagnosed the problem, ordered the part, and repaired the truck.  We finished your work after normal business hours and then stayed on after hours so that you could pick up your truck the same night.  We saved you the tow bill, worked overtime, and then stayed more overtime so you could send your men to pick up your truck.  We charge you nothing except straight time and the total bill was just over $300.00 I'm sorry that you don't like our pricing, but this is Denver and we have to pay too much for rent, and our employees have to pay too much for rent, and we have to pay the employees a fair wage.  I know you are from out of town, but if you need any help at our "pricey" establishment, you would be welcome.  John

Gina H. on 10/30/2017
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Gina said she was completely satisfied with her service. The work was done fast. The price was fair.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/25/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Annika W. on 10/30/2017
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Annika said she was traveling and decided to visit this business. She would recommend them for service.
Vehicle: Chevrolet Lumina
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
RICHARD W. on 10/27/2017
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"Honesty"
Great service. Skilled mechanics. They are honest about what truly needs to and does not need to be done
Vehicle: Chevrolet Cruze
Service Date: 10/26/2017
Review Created: 10/27/2017 07:59 PM
Richard W. on 10/27/2017
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Richard said the staff went above and beyond for him. They communicated with him and they let him know what was really going on. They gave him a ride home and he really appreciates their service.
Vehicle: Chevrolet Aveo
Category: Service
Service Date: 10/11/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
DAVE S. on 10/26/2017
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"Timely Expert Service at a Fair Price"
Same as above
Vehicle: Acura MDX
Service Date: 10/24/2017
Review Created: 10/26/2017 03:21 PM
Mandy E. on 10/26/2017
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Mandy said the service from the business is very helpful and fast.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/13/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Alana G. on 10/25/2017
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Alana said the staff was very quick and attentive. They answered all her questions.
Vehicle: Toyota Yaris
Category: Service
Service Date: 10/19/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Sean B. on 10/25/2017
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Sean said the business does not over charge on their prices and they are very honest.
Vehicle: Ford Ranger
Category: Service
Service Date: 10/11/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
John J., Owner at Lakewood Lube And Repair responded on 11/14/2017

Thank you for the kind review, Sean!  We are just a small shop but we try harder than the "big boys".  Come see us again!

John

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