ReScore Reviews™ (1)
I am so sorry that Fred decided to be so negative in response to what was a very simple transaction. His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne". We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders. We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed. We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine. We never used the words "balance the engine" and I don't know where he got that terminology. Balancing engines is a specialty performed by very few shops and has nothing to do with a repair. Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid. We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.
Thank you for the kind words, Joy! We appreciate the opportunity to be of service to you. Please come see us again!
Kevin, I'm surprised that you think we are "pricey", when we sent two men to travel to your vehicle, tow it back to the shop, and diagnose the problem. We traveled to your vehicle with a company truck and a tow strap to save you the cost of a tow truck. Then we put your truck first in line because it is a work truck, diagnosed the problem, ordered the part, and repaired the truck. We finished your work after normal business hours and then stayed on after hours so that you could pick up your truck the same night. We saved you the tow bill, worked overtime, and then stayed more overtime so you could send your men to pick up your truck. We charge you nothing except straight time and the total bill was just over $300.00 I'm sorry that you don't like our pricing, but this is Denver and we have to pay too much for rent, and our employees have to pay too much for rent, and we have to pay the employees a fair wage. I know you are from out of town, but if you need any help at our "pricey" establishment, you would be welcome. John
Thank you for the kind review, Sean! We are just a small shop but we try harder than the "big boys". Come see us again!