Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

548 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review about 10 hours ago

Reviews


FC
Fred C.
Colorado
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2017 Category: Service
Fred said he was dissatisfied and he had to pay extra. No one called him so he had to call them. He waited four hours and they overcharged him.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2017 Category: Service
Fred said it took them 4 hours to do a compression test. They wanted to charge him $3,400 to balance the vehicle and obtain additional parts. He would not recommend this facility to anyone.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 05/08/2017

I am so sorry that Fred decided to be so negative in response to what was a very simple transaction.  His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne".  We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders.  We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed.  We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine.  We never used the words "balance the engine" and I don't know where he got that terminology.  Balancing engines is a specialty performed by very few shops and has nothing to do with a repair.  Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid.  We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.   


KC
KEN C.
Denver, CO
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Excellent mechanics and service
John is the head honcho and keeps everything & everyone on his mind & on the ball. He takes a personal interest in the customers, employees, vehicles, and the task at hand. That's why I always go there.

CS
Courtney S.
Westminster, CO
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Courtney said the person she talked to was kind, patient and they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

MG
Max G.
Colorado
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Max said every time they do it properly with more then competitive pricing. He said he loves those guys.
This review was collected via phone interview by Customer Research Inc.

HL
HARRY L.
Denver, CO
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Excellent Auto Repairs & Mechanics
Thank You Again John, you took care of all the issues that I was having with my car, and the prompt service is greatly appreciated. Thanx again Harry L.

SS
Scott S.
Denver, CO
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Scott said they were prompt and they did what they said they were going to do. He said it was a good service.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Colorado
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Jeff said the technicians were very knowledgeable and took the time to go over everything. They knew what they were doing the whole process.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Denver, CO
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Honest.
John is an honest shop owner.

MB
MARVIN B.
Arvada, CO
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Competent and honest!
John and his staff at Lakewood Lube always display obvious competence in assessing problems with their customers vehicles, and they are always honest in fixing only that which needs to be fixed. No oversell, no trumped up charges, no unnecessary repairs! Customers can have the utmost confidence in taking their vehicles Lakewood Lube.

DM
DONNA M.
Denver, CO
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
John
John has been so wonderful over the years. He is the best. Service is tops. Would not take my vehicles anywhere else. John makes his business so much more than a lube place.

GH
Gina H.
Denver, CO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Gina said the staff are cordial and take care of any repairs that she needs. They tell her what additional services she needs as well as providing good prices.
This review was collected via phone interview by Customer Research Inc.

BP
Bruce P.
Colorado
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Bruce said this business is always good.
This review was collected via phone interview by Customer Research Inc.

AO
Antonio O.
Denver, CO
Oldsmobile Cutlass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Antonio said the business provided the service that he asked for.
This review was collected via phone interview by Customer Research Inc.

KA
Kathy A.
Colorado
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Kathy said the business always takes good care of her. Jean-Paul and his crew let her know what needs to be done and its always done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

JH
Joy H.
Denver, CO
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Joy said this business has good service. The technicians did exactly what she wanted. They are very helpful, friendly and give good service.
This review was collected via phone interview by Customer Research Inc.

RF
Richard F.
Morrison, CO
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Richard said he was satisfied with the service and the way he was treated.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Colorado
Subaru Impreza Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
James said that he has been to the place before. They were honest and charged less than other places.
This review was collected via phone interview by Customer Research Inc.

EM
Eryn M.
Denver, CO
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Eryn said the business was quick, fast, and a friendly. They did really good.
This review was collected via phone interview by Customer Research Inc.

LR
Lauren R.
Littleton, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Lauren said the staff always does a good job. She was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 09/14/2018

Thank you for the kind words Lauren.  We sincerely hope that your Grand Cherokee gives you years of reliable service!

John Paul Jones
President
303-989-1249

RC
Rueben C.
Littleton, CO
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Rueben said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 548 in total