Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

532 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review about 1 month ago

Reviews


FC
Fred C.
Colorado
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2017 Category: Service
Fred said he was dissatisfied and he had to pay extra. No one called him so he had to call them. He waited four hours and they overcharged him.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2017 Category: Service
Fred said it took them 4 hours to do a compression test. They wanted to charge him $3,400 to balance the vehicle and obtain additional parts. He would not recommend this facility to anyone.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 05/08/2017

I am so sorry that Fred decided to be so negative in response to what was a very simple transaction.  His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne".  We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders.  We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed.  We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine.  We never used the words "balance the engine" and I don't know where he got that terminology.  Balancing engines is a specialty performed by very few shops and has nothing to do with a repair.  Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid.  We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.   


EM
Eryn M.
Denver, CO
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Eryn said the business was quick, fast, and a friendly. They did really good.
This review was collected via phone interview by Customer Research Inc.

LR
Lauren R.
Littleton, CO
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Lauren said the staff always does a good job. She was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 09/14/2018

Thank you for the kind words Lauren.  We sincerely hope that your Grand Cherokee gives you years of reliable service!

John Paul Jones
President
303-989-1249

RC
Rueben C.
Littleton, CO
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Rueben said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JP
Jack P.
Denver, CO
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Jack said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Dustin S.
Colorado
Dodge Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Dustin said the owner was friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

DZ
Derek Z.
Littleton, CO
Ford Econoline Cargo Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Derek said the staff do excellent work, and he has been going there for many years.
This review was collected via phone interview by Customer Research Inc.

PC
Phil C.
Denver, CO
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Phil said the service was very good.
This review was collected via phone interview by Customer Research Inc.

VM
Victoria M.
Denver, CO
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Victoria said the business goes the extra mile. They are very good and helpful.
This review was collected via phone interview by Customer Research Inc.

KW
Ken W.
Colorado
Ram 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Ken said the staff were friendly, efficient and it was reasonably priced.
This review was collected via phone interview by Customer Research Inc.

AC
Anthony C.
Colorado
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Anthony said the business has always provided him with great service.
This review was collected via phone interview by Customer Research Inc.

GH
Gina H.
Denver, CO
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Gina said she has used this business for years and the service is always very good. The staff went out of their way to make her comfortable. The mechanics were courteous and efficient. The price and rates were reasonable.
This review was collected via phone interview by Customer Research Inc.

CE
Chris E.
Colorado
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Chris said the staff provided quick service and a good price.
This review was collected via phone interview by Customer Research Inc.

RS
Ryan S.
Spotsylvania Courthouse, VA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Spoke with Susan. She said the staff members were willing to take the appointment very quickly, and were very good assuring they won't charge unless the work needs to be done. They were reliable, responsible, personable, knowledgeable, and explained things well. They did a good job. She appreciates having them there when she needs them.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Denver, CO
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/02/2018
Never again!
I took my car in with a terrible vibration. The tech said it needed a tune-up and that was it? That cost about $600?? Gotta be kidding me! Obviously, it wasn’t driven because the vibration was worse. I took it back and was told I had a broken motor mount. Funny how that just happened all of the sudden and no one caught it!? I was told that it’s gonna be hard to find but the owner stated he would look up the correct motor mounts. No. I took my car to my normal mechanic and had 3 broken motor mounts!! They allowed me to drive like that!! Bottom line is my mechanic replaced the motor mounts the same day he saw the car. No difficulty in locating, etc. I was taken for over $600 just because the place is close to home. Oh! When I questioned the motor mounts, the owner stated “Well, I don’t need your business”. Good way to run a business! Talk to customers that way, hire questionable techs, and charge that much money for JUST the tune-up.

EC
Edward C.
Colorado
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Edward said he is happy the vehicle passed the emissions test. He has since registered the vehicle and is very pleased with the outcome of the test.
This review was collected via phone interview by Customer Research Inc.

GE
Gabe E.
Denver, CO
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Gabe said the staff was honest.
This review was collected via phone interview by Customer Research Inc.

CS
Christina S.
Denver, CO
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Christina said the technicians are highly experienced.
This review was collected via phone interview by Customer Research Inc.

BP
Bruce P.
Colorado
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Bruce said he likes the service.
This review was collected via phone interview by Customer Research Inc.

RC
Rebecca C.
Golden, CO
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Rebecca said the business did a fantastic job. She said they are polite and she is very happy.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 532 in total