Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

353 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


KJ
Keith J.
Tacoma, WA
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Keith said he has used this business before, and always had good service. He took a new vehicle to this business to look over and do transmission service. He did not like way the way the invoice was written up. He was charged $9.80 plus tax for 1 transmission filter. It's a sealed transmission, so there should be no reason to change the transmission filter. Other than that, the business does very good work.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Seattle, WA
Ford Mustang II
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Eric said this business provided easy service, with no hassles. He called them up, and they came across the street and delivered the part he needed.
This review was collected via phone interview by Customer Research Inc.

AC
Alisha C.
Spanaway, WA
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Alisha said she was happy with the actual service that was done, but she stated she feels like they gave her an unnecessary service. They changed her oil and she did not need it changed . However, they discounted it.
This review was collected via phone interview by Customer Research Inc.

CT
Claude T.
Lakewood, WA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Claude said he received excellent service, and the staff came through as promised. They were fair, honest and reliable with good customer service.
This review was collected via phone interview by Customer Research Inc.

TS
Troy S.
Puyallup, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Troy said the staff did the job right, and he absolutely recommends the business.
This review was collected via phone interview by Customer Research Inc.

IL
Ilian L.
Kent, WA
Honda Fit
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2018 Category: Service
Ilian said they had an issue with parts she bought and wasn't given a warranty to return it. They said she couldn't get anything back for it and it was a part over 500 dollars. Eventually they did give her a refund. They didn't have a print out on what she had purchased.
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 10/17/2018

Ilian, I would like to apologize for the misunderstanding with electrical parts.  We are not able to return electrical parts to our supplier for refund.  We did recognize that the parts you purchased was the incorrect one for your vehicle, after further inspection we were able to locate the correct part, and happily exchanged the part for you with no additional cost. 


AG
Al G.
Lacey, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Al said the staff are super nice people. He brought his vehicle in, and got it out quick. The staff are nice people to deal with, and he will go back. The prices are good enough for him, and he thought the people were really great people to work with.
This review was collected via phone interview by Customer Research Inc.

TM
Terry M.
Tacoma, WA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Terry said the business is overall awesome.
This review was collected via phone interview by Customer Research Inc.

RC
Rafael C.
Washington
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Rafael said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Raiden M.
Olympia, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Raiden said the business provided really good service and were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JM
Josh M.
WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Josh said the service at this business was excellent. The staff was friendly and the customer service was great.
This review was collected via phone interview by Customer Research Inc.

CH
Corey H.
Washington
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Corey said they had to pull a part from Oregon which took a little longer than he thought.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Washington
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Mike said that he got great service as the vehicle got delivered and picked up from him. The staff are great people, and treated him very well.
This review was collected via phone interview by Customer Research Inc.

KC
Kenneth C.
Tacoma, WA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Great customer service
Customer service outstanding. They explain everything in normal language -layman. Letting you know what the problem is.

RL
Robert L.
Lakewood, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Robert said he called three different facilities for help and they all gave him different answers. He was going to do the work himself, but this business had a staff member who spoke with him on the phone for about twenty minutes so he decided to go with this business and he is very happy with the service.
This review was collected via phone interview by Customer Research Inc.

AG
Amy G.
Lacey, WA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Amy said the business provides good quality service. They are super pleased with the work and are looking forward to going back.
This review was collected via phone interview by Customer Research Inc.

TW
Tina W.
Tacoma, WA
Mitsubishi Endeavor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Tina said the staff were customer friendly, they did what they said they were going to do and they were honest. She appreciated what they did.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Spanaway, WA
Mazda B4000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Robert said the staff are very pleasant and truthful.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Tacoma, WA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Joseph said the staff were friendly and fixed his issue. They knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

AO
Alesha O.
Puyallup, WA
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Alesha said in the beginning, her husband spoke with the manager at this business, and that he felt it was not the complete best visit.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 41 - 60 of 353 in total