Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

306 Reviews

96% Would Recommend
Latest Review 4 days ago

Reviews


PP
Paul P.
Lakewood, WA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Paul said this is the only business who could actually provide him with a quote for the worst case scenario. No other places would be honest with him on pricing. He called at least 8 different businesses trying to get exact pricing details but no one would provide them. He is glad to have found a business that will accommodate his needs.
This review was collected via phone interview by Customer Research Inc.

MJ
Melissa J.
Puyallup, WA
Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2017 Category: Service
Melissa said she was more than surprised at the cost of her service call. However, overall the customer service was good.
This review was collected via phone interview by Customer Research Inc.

JM
Josh M.
Orting, WA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Josh said this business takes really good care of him. They are timely and they do quality work.
This review was collected via phone interview by Customer Research Inc.

DD
Dalton D.
Auburn, WA
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Dalton said the staff did a good job, and they always do the work right.
This review was collected via phone interview by Customer Research Inc.

EW
Ed W.
Lakewood, WA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Ed said the facility was fast and reliable.
This review was collected via phone interview by Customer Research Inc.

GE
George E.
Gig Harbor, WA
Chevrolet Metro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
George said this business completed the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TB
Tony B.
Washington
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Tony said he was happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.

JP
Jeffery P.
Graham, WA
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2017 Category: Service
Jeffery said the business took a while to get things done.
This review was collected via phone interview by Customer Research Inc.

PC
Pat C.
Tacoma, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Pat said the service provided by this business was really good.
This review was collected via phone interview by Customer Research Inc.

MM
Mac M.
Lakewood, WA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Mac said he is totally pleased with the service and the staff at this business. They are all super people.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Puyallup, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Bob said this business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

AS
Andera S.
Gig Harbor, WA
GMC Sierra 2500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Spoke with John. He said this business took longer than he thought they would to diagnose his vehicle.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Washington
Cadillac Escalade ESV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
James said the owners always treat him well. They are very fair and they provide great service. They always guarantee their work. They are a pleasure to work with.
This review was collected via phone interview by Customer Research Inc.

RR
Rod R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017 Category: Service
Rod said they got him the parts he needed.
This review was collected via phone interview by Customer Research Inc.

IL
Irvin L.
Puyallup, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Irvin said the business provides good service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JL
Joseph L.
Tacoma, WA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Joseph said he did not have any problems. Everything was perfect.
This review was collected via phone interview by Customer Research Inc.

AD
Alexis D.
Olympia, WA
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Spectacular customer service
The job got done quickly and efficiently. I am beyond confident in knowing Lakewood Transmission's team has the knowledge, ambition, expertise to complete the task at hand.

LL
Lance L.
Plainview, MN
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2017 Category: Service
Lance said that when this business worked on his vehicle they kinked a hose in his transmission which made it overheat. He had to take the vehicle to a second facility to have his transmission repaired.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
University Place, WA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2017
Very professional!
Very professional. Gave information and estimate before proceeding with any repairs so there are no surprises. If any additional issues, will call before doing anything. Staff very friendly.
Karen M. from Lakewood Transmission Inc. responded on 09/06/2017

Thank you John for trusting us with your vehicle. We believe the best start to anything is honesty. Our goal is to build a trusting relationship with our customers.


DC
Dimitrius C.
Tacoma, WA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Dimitrius said he is a big car guy so he always worries about his vehicle when he drops it off. He spoke with Tony and he made him feel very comfortable. As soon as he walked on the property it was well kept and clean. The lady at the front desk was kind and patient. She was very concerned with all of his needs.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 81 - 100 of 306 in total