Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

320 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


KP
Kelly P.
Tacoma, WA
Ford Explorer
Verified
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04/01/2017
They backed up the work even after the warrenty expired.
I had my transmission rebuilt at Lakewood transmission approximately two and a half years ago and accumulated 64,000 miles since the rebuild. They warranted the work for two years or 24,000 miles which ever can first.



My transmission started slipping again so I went back to have them check it out thinking the warranty had expired and I was out of luck. After Lakewood transmission checked it out they indicated it would need to be rebuilt again. I was approached by the General Manager, Kirsty Martin, she indicated although the warranty had expired, the expected their repairs last substantially longer and that they would rebuild it at half the cost.



I spoke to the new owner Jim, who inherited the rebuild to thank him and he said he was pleased to have the opportunity to correct the problem. I am very grateful they took enough pride in their work and company to correct the problem.



Many Thanks to Kirsty and Jim,



Kelly Price

SS
Samantha S.
Tacoma, WA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2017 Category: Service
Samantha said this business was great.
This review was collected via phone interview by Customer Research Inc.

CG
Christel G.
Tacoma, WA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
Christel said this business did a good job. She is satisfied. The vehicle runs well.
This review was collected via phone interview by Customer Research Inc.

JF
Justin F.
Spanaway, WA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2017 Category: Service
Justin said this business was good.
This review was collected via phone interview by Customer Research Inc.

SM
Sean M.
Tacoma, WA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017 Category: Service
Sean said he really likes this business, so much so that he brought his second vehicle to them for service. The lady at the front desk, was very nice and helpful. He likes this business because they are family owned and they do great work.
This review was collected via phone interview by Customer Research Inc.

DM
Debbie M.
University Place, WA
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Debbie said this business did a decent job. They were overpriced but the towing charge was excellent.
This review was collected via phone interview by Customer Research Inc.

PN
Pedro N.
Tacoma, WA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017 Category: Service
Pedro said this business had friendly people working for them. So far everything is looking pretty good.
This review was collected via phone interview by Customer Research Inc.

TG
Travelle G.
Lakewood, WA
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017 Category: Service
Travelle said Jim, the owner, was great. He and his personnel were able to work with him when no one else would.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Lakewood, WA
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017
Customer service
They took real good care of the maintenance on my classic vehicle

FS
Francis S.
Olympia, WA
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Francis said she had excellent service at this business. They were very responsive and they did a wonderful job on her transmission. She stated it seems it will work for a long time now and it's working beautifully. She is enthusiastic about supporting this business. She was in and out.
This review was collected via phone interview by Customer Research Inc.

BH
Buck H.
Tacoma, WA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Service
Buck said this business has warm and friendly people. They are straightforward and they took him home. This is the second transmission they have put in for him. He said he wishes everyone conducted business the way that they do.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Tacoma, WA
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Service
David said he was in and out like the staff at this business told him he would be. They did not choose the most expensive route and they chose the best route for him.
This review was collected via phone interview by Customer Research Inc.

CB
Christen B.
University Place, WA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017 Category: Service
Christen said they are really nice and friendly. The technician pointed out the issue with his vehicle and he was able to go to someone who had more knowledge about the vehicle.
This review was collected via phone interview by Customer Research Inc.

JT
Jesse T.
Yelm, WA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2017 Category: Service
Jesse said this business had prompt and good service.
This review was collected via phone interview by Customer Research Inc.

GC
Grant C.
WA
Geo Tracker
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Grant said this business did a great job and they were very personable.
This review was collected via phone interview by Customer Research Inc.

MG
Martin G.
Tacoma, WA
Nissan 300ZX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Martin said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Lakewood, WA
Ford Contour
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
David said this business was very prompt with the diagnosis. He appreciated their swiftness.
This review was collected via phone interview by Customer Research Inc.

CV
Christina V.
Tacoma, WA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2017 Category: Service
Christina said the staff at the business is amazing and she has nothing to complain about.
This review was collected via phone interview by Customer Research Inc.

KK
Kevin K.
Yelm, WA
Jeep CJ5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017
The service is 5 star.
Kirsty Martin was knowledgeable and courteous.

PD
Pat D.
Eagle River, AK
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2017 Category: Service
Pat said the staff was nice. He wanted a full flush but he was given a partial flush so he will be taking it back.
This review was collected via phone interview by Customer Research Inc.

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