Chris, in the process of repairing automobiles we can only estimate the completion time not promise. It was three weeks for us to complete this repair due to locating and purchasing the needed differential hard parts that were damaged from the transmission failure. We did make numerous attempts to contact you during this process and were unable to leave a message due to your mailbox being full. I apologize for the extra time needed to repair your transmission correctly.
We here at Lakewood Transmission take great pride in the work we provide to our customers, we would never charge for a service that we did not perform. When I look back at your records I see we were chasing a leak on the transmission, this can be a cumbersome task, yet one we still take great pride in. When you came in we found the leak was present at the solenoid block area. When we removed, the solenoid block we found the gasket was ripped and confirmed the fluid loss was coming from the solenoid block area. We also noted the coolant was low, wheel bearing noise present and the brakes needed attention. At that time, you only allowed us to replace the solenoid block and perform a transmission service. Both repairs were completed. Once the re check was completed after the test drive, no leaks at the transmission were found at that time.
When you returned for a leak check, at that time we noticed the case behind the solenoid block has stress cracks and the transmission needs to come out for case replacement and rebuild. I addressed that the cost of repairs for the solenoid block replacement and the service will be credited back toward your needed repairs. At that time, you declined.
Customer service is a major priority for us here at Lakewood Transmission, we will not mislead or deceive our customers in any way. I would like to invite you in for a complementary in air visual inspection. We would like to lift the vehicle, show you the location of the solenoid block and visually show you the area that is leaking on your transmission. At that same time, you can see that the solenoid block on your transmission is new and the pan gasket also has been recently replaced. The transmission pan will also be clean. The services we recommended are the services that we provided, we never though that the case was the issue since the solenoid gasket was torn. I look forward to helping you in the future with your transmission and automotive needs. Please feel free to give us a call at your earliest convience.
Thank you for accepting our invitation to return for a complete visual inspection of all the repairs that we performed on your 1996 Ford F250. After a thorough explanation of all the repairs and a visual inspection of everything that was done, it was clear we had a communication breakdown when we presented the charges at time of the completed repairs. In no way would we ever or did we ever charge $190.00 to replace lug nuts. No leaks are present on any of the repairs that were performed at your request. Explaining to you the customer the transmission is working correctly, that the shifting concern is engine related. We provided a referral to you for further engine diagnostics and repairs since we do not perform diesel engine repairs. When you requested a written estimate, we never tried to withhold that from you, we were currently working on the estimate and you ran out of time due to your very busy schedule. We here at Lakewood Transmission take our careers very seriously and we never want a customer to leave upset or not having a complete and clear understanding of the repairs that were authorized and performed on their vehicle. We look forward to working with you and continuing to take care of your transmission, transfer case and differential needs.
Next we were told (again by Michael) all 4 timing chains were replaced. The car has a 3.6L GM engine and I have yet to find this model of engine with more than 3 timing chains. (The statement ab out 4 chains does not boost our confidence in the work done)
Next; the car was running without dash or instrument lighting once returned. We called and Michael told us to return the car for checking. On the way back to the garage the instrument panel started to work. We went in to the garage anyway, just in case -- and was told that is norm for the car model when the battery is disconnected. (why wasn't a battery memory module attached to the OBD outlet to prevent that and why didn't Michael tell us that when we called in? Kind of gives the impression your car was a classroom experience for the garage doesn't it)
Then on the way home (a 50+ mile drive) the car thumped, or bumped intermittently in a subtle way. We were concerned but as it (the thump or bump) ent away we calculated it might have been something ran over on the road. But the thump continued intermittent over the next couple days so we called the garage. Again, Micheal said bring it in. We did, and $800.00 dollars later the thump was taken care of. What was the cause? Number one cylinder was missing due to a bad coil. We have to ask, given that the timing change kit was installed and the car was in under the wrench for 9 days -- why the hell wasn't the cylinder firing checked before the recall?
Ummm, i'm still puzzled over that one.
The embarrassment to me; I recommended this outfit for the repair due to past experience.