Unbelievable service unexpectedly kind
In today’s busy, hectic and very fast paced life what you need the least is your vehicle breaking down or having a warning light on the dashboard. It will not only take extra time we might not have in our hands because of work, kids, etc, but it will also take money we might not have either. Well that is exactly what happened to me. So I opened Groupon and saw Lancaster Auto and Tire. Bought Groupon and drove 37 mins to get there. I was defensive right away from prior experience taking my car to Mercedes Benz, pep boys, Firestone, and Fields Bmw in the in which you go in for one problem and you leave with a list of 20 more items to be fixed. You know how the scam goes! As soon as I arrived to Lancaster I heard employees laughing, singing, smiling and right away I was welcomed by Yogi. From the very first instance Yogi was very knowledgeable about what services he recommended and most important why. I knew my car required an extra quart of oil, had low coolant, engine light was on and a tire kept getting flat after a few hours. I was literally broke, my account had a negative and I even used the spare change I collect inside the car for lunch that day. For my surprise Yogi did not only provided me with exceptional customer service, but he also gave me the empathy a friend or a family member will give you when times are tough. He simply told me not to worry that everything was going to be fine. And it did. In summary to everybody reading this review, I highly recommend this facility for the simple fact that human beings who do care about their customers and put their hearts out while doing their jobs are the ones taking care of you. It was such a surprise and such a blessing to find people like Yogi with so much integrity dedication and fulfillment while doing their job. That’s the way of attracting and keeping customers for a lifetime. Again, it was not because he gave me a discount when I didn’t have the money to pay for the services, it was because he had empathy, he cared, he understood my situstion and provided me with outstanding support big names such as Mercedes Benz, fields or pep boys would ever do. I was not a number, a statistic, a monthly goal nor an opportunity for profit. Instead I was a customer in desperate need who needed help and Lancaster Tire and Auto was there to help me each step of the way. This is why I will give them my business until the day I die and I will also recommend them to everybody I know. Thank you so much Mr Yogi and to the rest of the crew. You guys not only do exceptional work but you are also maintaining alive core values we don’t see anymore in today’s world while conducting your business. That is the way of making a business stand out from the rest in the long term and developing long lasting business relationships by turning clients into life long friends. God bless you guys keep up the amazing work.