Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

450 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 5 days ago

Reviews


JB
JEFF B.
Tampa, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017
Best mechanics
They have the best mechanics. The owner is personally involved in the dailiy operations. They don't sell you anything you don't need. Very honest.

DL
Dirk L.
Orlando, FL
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Dirk said this was his first visit to this business and because it was so good, he is moving all his fleet vehicles here for service in the future. They really took care of him.
This review was collected via phone interview by Customer Research Inc.

RM
RUPERTO M.
Orlando, FL
Volkswagen New Beetle
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2017
Engine replacement
I did not appreciate that my auto was worked on for almost two weeks to change an engine when it was expected in three days. Three engines were delivered and they were the wrong engines. When they receive the final one it was still incorrect and they went ahead and modified to be used on my car. I was quoted $2100. The engine was to have had another 87,000 miles on it but the final engine ended up with 100,000 miles on it and was still charged the same amount. They did attempt to compensate with new spark plugs and cables and repaired a hose connection. After two days of very little driving the car began to leak oil. They told me the seals on the engine are warranteed on this engine since it was a used engine. This was not explained to me beforehand and I had to spend an additional $600. I don't want to be the cause of anyone missing out on running a business but this was very upsetting.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/23/2017

hi,
Ruperto,
We sincerely apologize for the delay happened in your job and we take full responsibilty for that.
Also we kept you notified the delay at every stage when we got the wron engine three times for your car,Since manufacturer changed the engine in that year multiple times that is why we could not get the right engine first time.
As far as the mileage of the used engine is concerned, again we coud not get the right model of the engine for the miles we told you but we still stand behind the warranty for the mileage we committed to you.
Again we feel extremely sorry for the delay and extra charges you had to pay and we offer you free labor upto $200 of work on any vehicle you own, if you need in future,only you have to pay for the parts.
There is no time limit to it.
Thanks and Wish you well.


CS
Christopher S.
Florida
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Christopher said the staff was super honest and friendly.
This review was collected via phone interview by Customer Research Inc.

VB
Victor B.
Orlando, FL
Pontiac Sunfire
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Victor said the mechanic and the business are great. However, the service was much more expensive than he expected.
This review was collected via phone interview by Customer Research Inc.

BC
Benjamin C.
Orlando, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Benjamin said the service at this business was great. They took care of him right away and he waited less time than what he was told. He would like to tell them to keep up the hard work.
This review was collected via phone interview by Customer Research Inc.

MO
Mohamed O.
Orlando, FL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Mohamed said this business is friendly, honest and they have great customer service.
This review was collected via phone interview by Customer Research Inc.

MM
Martha M.
Orlando, FL
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
Martha said the staff checked the vehicle out. They found problems and they corrected them. She appreciated that.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/23/2017
Martha
Hi
Thanks for the 5 stars.

HR
Holly R.
Florida
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
Holly said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

LB
Lee B.
Orlando, FL
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Lee said the service was fine and they finished in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

DC
Dustin C.
Florida
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Dustin said they were really nice and polite. He thanked them for their hard work.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/23/2017

Hi
Dustin

Thanks for the compliments


MP
Michael P.
Orlando, FL
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Michael said the employees were generous, understanding, and they provided solutions.
This review was collected via phone interview by Customer Research Inc.

DM
Diana M.
Orlando, FL
Lincoln Town Car
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2017 Category: Service
Diana said the service was good at this business.
This review was collected via phone interview by Customer Research Inc.

IA
Ihab A.
Florida
Mercedes-Benz Sprinter Cargo Vans
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Ihab said this business did a good job with his vehicle and it is fine.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/23/2017
Hi
Ihab,
Appreciate the feedback.

EW
Eddie W.
Florida
Lincoln Navigator
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2017 Category: Service
Eddie said the first time he visited this business there was a problem with the repair. When he picked up his vehicle and left the business he called the technician and was told to take it back in. He is having the same problem again. He plans to return to this business to have it straightened out.
This review was collected via phone interview by Customer Research Inc.

JL
JOSIE L.
Orlando, FL
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017
Great service
Went for an oil change and wipers. Great service, fast and very reasonably priced. I loved the fact that after checking my car, they made recommendations as to a new battery, tires and front brakes, but were not "pushy" in trying to up-sell any of the above. Very profesional service and very clean premises.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/23/2017
Hi
Josie
Appreciate the feedback and recommendations.


SB
Scott B.
Danville, KY
Kia Sedona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2017 Category: Service
Scott said the gentleman who he had been working with him, told him he would pick him up when his vehicle was ready. When the time came, he had gotten really busy and was unable to come and get him. He ended up having to spend $25 on a cab so he could get his vehicle from them.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 07/27/2017
Hi
Scott,

Thanks for your recommendation.
Also we were able to drop you where you asked but very sorry that we could not pick you up becuase of some unavaoidable circumstances.
We apologize for that.
Thanks again for recommending us.

MV
MAREK V.
Orlando, FL
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017
Mazda MPV tune up and repair.
Very professional, very courteous, job done well and in timely fashion. The car runs very well. I'm pleased. I will be back if needed. Thank you all. Marek Voit
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 08/07/2017
Hi 
Mark
Thanks for the trust and compliments

AC
Angle C.
Orlando, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2017 Category: Service
Angel said it was very good, professional service.
This review was collected via phone interview by Customer Research Inc.

DA
Delouse A.
Florida
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Spoke with Delores. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 07/26/2017
Delores,
hi
Thanks for your recommendation.

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