ReScore Reviews™ (1)
We are sorry that you were disappointed with the service but remember that when you bring your own parts we can not say anything about them and before you brought your vehicle to us,you tried to fix it yourself at home.
Beside that we called you and requested to bring the vehicle back to us so we can see what exactly happened but you were did that either.
Still if you would like to bring it back, we will definitely look into it and take care of that.
We appreciate you as a regular customer.
You came to us asking for replacing the sway bar links on your vehicle and when we diagnosed your control arms were loose and we tightened them and instead of charging you for replacing the sway bar links we charged you $49.00 to fix your problem.
So basically these charges are not only for tightening screws but also our knowledge to know which screws to tight and for our honest work.
Still if you feel that you have been overcharged please get in touch with us, we would like to hear from you.
We are very sorry to know that you did not like our services.
Reason we found that we could not reverse the Groupon coupon you gave us.
You gave us the wrong coupon and you wanted us to reverse that which was beyond our control,that was you mistake and Groupon we could not control.
Still we apologize for what happened during that process and will be more than happy to serve you in the future with utmost care.
The problem comes down to dollars and cents. They’re too expensive. I received a quote that cost twice what another mechanic would charge for the same job.
If you’ve got money to throw away, then this might be a good place to visit. If you’re on a tight budget then you need other options.
thank you so much .
We really appreciate your trust in us thank you for your feedback.
get me out of there because they were closing. LONG STORY SHORT GO ANYWHERE BUT HERE.
Sorry to see that you felt that way.
Your oil change change was done in the hour but you wanted to get your vehicle diagnosed which took more time and we did not lie to you about recall,instead we told you to take for recall and get that fixed for free.
We have documentary proof of the recall which shared with you.
Still if you feel you were not treated right we apologize for that and we offer you a complimentary oil change to make you feel little comfortable.
Thanks again for bringing your vehicle here.
We sincerely apologized you earlier on phone also and we again apologize to you for the delay caused by some unforeseen reasons beyond our control.
As far as the cost increase is concerned because of new water pump and exhaust manifolds we replaced because it did not feel right to put old one with new engine so we again apologize for that and we are willing to refund you the differenceof $150.00 back.
Again it is never our intentions to make false promises but sometimes things go out of hand and we are dependent on part suppliers commitments but we are not making that as an excuse and apologize.
Thanks and really Appreciate your business.
We are very sorry that you felt that we broke your AC while repair and you had to pay again to fix that.
To make you feel better we can compensate you with 2 Free Oil Changes with free inspection.
You can stop by any time and we wil take care of that.
Or you advise anything we can do to make you feel better.
We are sorry that you feel that we overcharged you but $105.00 for Radiator Flush with supplies and taxes is not a very high price to pay for the job.
It is very much with in industry standards.
Also we did it after your pre approval.
Still if you feel that way, we will compensate you in the next visit for any other future repairs.
Thanks and really appreciate your business.
im sorry for the missunderstanding but we tried our best to resolve youre situation you where quoted a price for a diagnostic that you did youre self.When the service you requested didnt resolve thew issue we diagnosed youre vehicle. youre intial bill was 105.61 and we only charged you 89.99 eventho we performed the trothel relearn and the diagnostic after wich you repalsed youre purgue control valve and retuned to clear the codes on the car and we didnt charge either. in the future please be fair in youre revueYogi Wadhwa
We are sorry that your part came a day late,but since it was out of our hand because your cluster was new and came from out of state and we did not have any control on it.
On the price part we charged you only $100.00 plus the cost of the part including diagnostics and labor,which sound very reasonable considering the job we did upon your pre approval.
Still if you feel we did not come to your expectations, we are sorry for that and definitely will try to make up for you in future,if you needed our services again.
Thanks for your feedback.
This service was done almost 15 months ago in january 2017 and we do not understand the complaint is coming now.
Still if the job was not done right or any issue with the manager at that time, we sincerely apologize for that and we will be more than happy to resolve the matter.
Customer came with the own diagnostic of bad starter and we diagnosed and advised that their was nothing wrong with their starter and saved customer $375 for the repairs which were not needed.
Vehicle had some intermittent problem with running because of computer failure which we diagnosed and gave estimate to the customer and that took little longer to diagnose because of intermittent issues,which made the customer little mad, which we apologized for that and we did not charge any money to the customer and she left the place without paying a penny so we do not understand how did we do the price gouging.
We explained everything to the Lead Tech from AAA and they understood everything.
We charged $166 for a brand new 17" Kumho tire out of the door with taxes after getting pre approval from the customer and our profit margin in tires is less than 10%.
Being a small tire shop we definitely can not beat the Walmart prices but we are definitely very competitive to our scale players,
Still if customer feels that we over charged then we feel sorry about it.