Landmark Ford Lincoln's Reviews

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Greg R.

Portland, OR

04/08/2020

Buyers Beware

I assume most car buying experiences start great, and if there's a problem, it goes downhill from there. My recent experiences -- yes, there have been multiple of them -- with Landmark Ford went from bad to worse. The first one began with the attempted purchase of a 2020 Transit 350. We had purchased the 2018 at an out-of-state dealer that was able to custom outfit the rig for our specialized needs because Landmark could not source a local company to provide the buildout. It was the high roof version, since our employees stand inside to do their work. Landmark really wanted our local business, so once we had the 2018, we sent pictures to the sales person, we drove the vehicle to the dealership so that they could take pictures and prepare for when we needed our second unit for a fast-growing enterprise. We drove the van once again to the dealership so that the outfitting company they sourced locally and the sales person could walk through, do measurements, take more pictures. This, so that when we were ready to pull the trigger on our second unit, everyone was on the same page and the process could be turnkey. Fast forward to November 2019, and we place our order. Then we wait, and wait, and wait. Finally, late February 2020 comes, and the new Transit is delivered to the local outfitter. Problem is, it's not the high ceiling unit. Sure, you could stand up in it... if you were 4' 9" tall once the buildout was complete. So, by that point, the sales person has "left" the dealership, they rescind the deal and say "you're on your own" to find the proper replacement. Within 24 hours I am on a plane to the Los Angeles area to pick up the right rig. Four days and $5,000+ in California sales tax and travel expenses later, the correct van is back in Portland. Landmark Ford's assistance with the added costs and hassle? Zero. Oh, and it gets even better. Part of my purchase package was a 2020 Ford Escape to be custom branded as an advertising vehicle. The day I picked it up from the graphics installer, there was a horrible screeching sound in the front end. Something about the frame needing proper installation. They just called today to say the car was ready for pickup... 30 days later. I spoke directly to the dealership principal today, and there was not even an apology... he could have cared less. This was my first experience with Landmark Ford... looks like I'll be finding another Ford dealer for future purchases and service.

Not Recommended

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