Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

379 Reviews

97% Would Recommend
76% Business Response
Latest Review 10 days ago

Reviews


RS
Richard S.
Westmoreland, NH
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Richard said, he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/18/2018

Hi Richard,

     Thank you for the feed back. We appreciate your business! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

NP
Nancy P.
Surry, NH
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Nancy said the business always does good work. She would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/18/2018

Hi Nancy,

     We were more than happy to fix your wipers on the Dodge pick-up.  Thank you for your feedback and your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

PM
Peter M.
Sullivan, NH
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Peter said he was happy with the service. However, he said he had to wait awhile because he did not have an appointment.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/18/2018

Hi Peter,

     Sorry you had to wait a bit for your truck.  We are glad we could get the leaking transmission cooler and lines replaced while you waited.  
     Thank you for your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

JB
James B.
Hinsdale, NH
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Spoke with Gayle. She said her service was excellent. Service is always good at this facility. She had an oil change and work done on her vehicle. She has never had any problems.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/16/2018

Thank you very much for the response.  from every one here at Leon's... Thank you for your Business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

AV
Anne V.
New Hampshire
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Anne said they went above and beyond and were very helpful when she needed to get her vehicle late. They assisted with a rental return she had.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/16/2018

Hi Anne,  Thank you for the response.  We appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

TS
Todd S.
Marlborough, NH
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Todd said the staff provided good customer service and they're honest and trustworthy. Its the best place to get his vehicle serviced.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/16/2018

Hi Todd,

     Thank you for the feed back.  It means alot to myself and the staff here at Leon's.  Happy motoring!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

MC
Matthew C.
Swanzey, NH
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Matthew said the prompt, honest customer service is always good.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/14/2018

Hi Matthew,  

   Thank you for the feed back.  I will make sure the staff gets this message!  happy motoring!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

EG
Evan G.
Keene, NH
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Evan said he has had good service with this business and mediocre service with this business.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/14/2018

Hi Evan,

     Thank you for the feed back and we appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

LL
Lenny L.
Keene, NH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Lenny said his experience was excellent and he recommends this facility to anyone.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/09/2018

Thank you for the response Lenny.  It was great seeing you again. Thank you for your business! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

LE
Lisa E.
New Hampshire
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Lisa said the business was amazing. She said they took her vehicle right in and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/09/2018

Hi Lisa,

Thank you for the feed back.  I'm glad we were able to get the run ability problem on your jeep fixed for you. Happy motoring!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

RW
Robert W.
Winchester, NH
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Robert said he had an extensive job completed on his vehicle. The business was very professional. Moreover they kept him informed on the progress of the repair, test drove it and tested it again, to make sure that they covered all of their bases.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/31/2018

Hi Robert,

     Thank you for the feed back and choosing Leon's for your automotive repair needs. We were glad to help get your Jeep back on the road.  happy motoring !!!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

MO
Maureen O.
Fitzwilliam, NH
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Maureen said the staff was responsive, and explained the details well.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/31/2018

Hi Maureen,

     Thank you for the feed back.  we appreciate your business.  Safe driving in your jetta!!!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

JN
Jonathan N.
Keene, NH
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Jonathan said his experience was good, the staff were friendly and the service was done quickly. He has no complaints at all.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/24/2018

Hi Johnathan,

    Thank you for choosing Leon's for your automotive service needs!


Ben Russell
Owner 
Leon's and J&L
(603)357-7004

MC
Michael C.
Swanzey, NH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Michael said he has been to this business four or five times and never for the same thing. They do the work right the first time. The staff was very nice.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/24/2018

Hi Michael,

     Thank you for the feed back and your business!!!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

WP
Wes P.
Keene, NH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Wes said he has been working with Bret to resolve the check engine light being on still.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/16/2018

Hi Wes, 

    Thank you for the feed back.  I will let Bret know. 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

GL
George L.
Keene, NH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
George said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/16/2018

Hi George,

    Thank you for the feed back.  It was a pleasure talking with you on the ride to and from your house.  Hope to see you soon!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

RJ
Raghu J.
Keene, NH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Raghu said the employees provided really good service and he trusted them.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/16/2018

Hi Raghu,

   Thank you for the response.  we appreciate your business! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

RM
RICHARD M.
Chesterfield, NH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Easy to talk to John about the car and get updates and clarifications.
John had excellent communication with me, appointment was very easy to schedule, technician and John treated me very well at explaining everything in detail about my car. What I liked is that John took me to the work bay to see what the technician was concerned about and voiced his recommendations. My car is a Ford and the technician has had over 28 years with Ford. That makes me feel at ease knowing the technician knows Ford. I brought the car in to Leon's this time because a ford dealer while doing an oil change warned me that the cooling system was not up to par. I had Leon's completely change the fluid a few months ago so I had my doubts about what the Ford dealer said. So I brought it to Leon's just to check. It was fine. The dealer was suggesting I get a coolant change, thermostat and gasket for around $366. That would have been a total waste of money. In summary, I like Leon's work and I trust them.
Richard Mellen
Ben R. from Leon's & J&L responded on 07/16/2018

Thank you Richard for the feedback.  I will make sure John and the Technician get a copy of the survey.

Thank you for your business!!!  

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

HN
Howard N.
New Canaan, CT
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Howard said the staff did an excellent job. They took care of his vehicle efficiently and charged a fair price.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 07/16/2018

Thank you for the feed back!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

CC
CAROL C.
Keene, NH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Thank God for Leons
Leons is different because I’m:
- treated respectfully,
- told in terms I can understand what is needed and how much it will cost,
- not pushed into purchases I don’t want,
- given clean and safe transportation to and from where I need to be,
- invited to wait in a clean waiting area with a clean rest room,
all while having my car serviced by qualified mechanics who stand behind their work. Awesome,
Ben R. from Leon's & J&L responded on 06/27/2018

It's always our pleasure when you come in for service.  I will make sure to pass this feed back on to the employee's.  

Thank you very much!!!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

Displaying Review 101 - 120 of 379 in total