ReScore Reviews™ (2)
Thank you for your review, sorry it was our misunderstanding and thought we were going to perform the transmission service, air induction service & cabin filter on your next service appointment and will need it for a few hours. I called and left you a message that we can change your cabin filter anytime you would like to stop in. Have a great day Tanya Lex (941)723-0806
Thank you for your loyalty to Lex's Automotive. We appreciate your business and for you taking the time to leave a review.Tanya Lex (941)723-0806
You're important to us and work very hard to earn your continued trust. Thank you for allowing Lex's Automotive to service your vehicle. Hope you have a great Thanksgiving with family & friends. Tanya Lex (941)723-0806
Thank you for taking the time to fill out the review & for the
5 STARS. It is our pleasure helping get your Taurus back on the road again. Tanya Lex (941)723-0806
They did their big diagnostic... topped off AC and said the skip was because the transmission had too much fluid and it was the "wrong color". So... they topped off AC - said I should replace compressor at some point ($450-500 estimate), drained/refilled Transmission twice and handed me a bill for $450.
Next day - it car was skipping worse than when I dropped it off. They took it in - called me back and said I needed a new transmission (only $3,500)... I asked if there was going to be any refund/adjustment for the $450.... They said no - all work they charged for was done. No mention of discounting new transmission or AC compressor if I did the work.
I did declined. Took car to another repair shop - they confirmed transmission problem (rebuilt for $2,300)... didn't see problem w/ AC... and ran another diagnostic (didn't charge as a separate line item).
Disappointed - I understand things happen... but for me... I can't trust Lex's for honest/fair work going forward.
We are very sorry to hear that you were dissatisfied with your last visit. You are important to us and work very hard to earn your continued trust.
We recommended performing the transmission fluid service first to see if it would improve the 3/4 gear shudder based on the poor condition of the fluid before incurring the cost of the transmission replacement. It was explained to you that we could not guarantee an improvement. When the service didn't make a difference, we provided an estimate for replacing the transmission with a remanufactured transmission which provides a 36month /100,000 mile warranty while most local rebuilt units only offer a 12 month/ 12,000mi. warranty. It is understood that the vehicle is still driveable and the transmission does not need to be replaced immediately.
I'd love an opportunity to talk to you about this to see if we can help you with this if you have not had the unit rebuilt already.
Sincerely, Tanya Lex (941)723-0806 x3
Thank you Jerry for allowing Lex's Automotive to get your Chevy Cruze up to date with the maintenance needed at 60,000 miles. Your referrals and review is greatly appreciated.Tanya Lex (941)723-0806
It is always our pleasure working with you and servicing your two vehicles. Hope you have a blessed Thanksgiving & Christmas.Tanya Lex (941)723-0806
We greatly appreciate your 5 Star review and for you taking the time to fill out the form. We are happy to keep your vehicle running smoothly and to help avoid any costly repairs. Don't forget to stop by for your air filter. Tanya Lex(941)723-0806
Thank you Michelle for allowing us to repair your Ford Fusion. It was our pleasure doing business with you.Tanya Lex (941)723-0806
Thank you Joe for allowing us to service your sons handicap van last week and keeping him safe on the road. You're family vehicles are important to us and want to help prevent costly repairs and break downs. Please call if there is anything we can assist you with in the future. Tanya Lex (941)723-0806
It has been our pleasure keeping your family vehicles on the road safely. Thank you for being such a long time great customer. Tanya Lex (941)723-0806
Thank you for taking the time to leave a review - 5 Stars!
We appreciate your business & kind words.
It is our pleasure to assist you with your vehicle needs and happy with your satisfaction. Our staff are all well trained and seasoned and we are continually providing training for them to keep each one above the industry standards. Thank you for the review. Tanya Lex, (941)723-0806
Thank you Joe for taking the time to leave a review for Lex's Automotive. We greatly appreciate your business and always welcome referrals. Have a great week Tanya Lex (941)723-0806
Thank you very much for your recommendation & placing your trust with Lex's Automotive for your family vehicle needs. Tanya Lex (941)723-0806