Steven said his vehicle had been promised for a Friday. When he called on Friday he was told it might be ready on Monday or Tuesday and as a result he had to pay for four additional days use of a rental. The two extra working days were due to a part delay. He did not get a call from the facility on the following Monday so he picked up the vehicle on Tuesday. When the insurance adjuster looked at the vehicle he did not open the hood. When the estimator at the facility looked under the hood he found damage and they handled it from there. Steven said he is not happy with the communication regarding the delay of the vehicle and not being informed.
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