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Lloyd's Glass

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(767 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores
2.5
ReScore Average
76
Net Promoter Score ®

Business Details

About

Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice. Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice.

Categories
Glass Repair, Windshield Repair, Auto Maintenance
Contact
(850) 476-6340

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
6310 North Palafox Street Pensacola, FL 32503
Lloyd's Glass' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(767 Reviews)

WD
William D.
FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/14/2013
verified customer Verified Customer
The customer service via phone was wonderful. The problem arose when Lloyd's rep came to our home and replaced the windshield. When he left, I noticed that on one side of the roof, a 1' inserted strip wasn't quite seated in correctly at the windshield trim edge, but because it was at the onset of the holidays, I quickly forgot...until I noticed a few days later, after I had ran several errands that the strip was now missing totally. In the meantime, I had to use the windshield wipers during a good rain and realized that my wipers were making a horrible scrunching sound---they had been so silent before, I never even thought about wiper noise. I called Lloyds and reported the two problems, which the young lady very graciously received. She again sent the tech out to replace this time the missing strip---which was replaced successfully. I was not there and did not see if any adjustment on the wipers was attempted, however it appeared that nothing was done. I thought nothing of trying the wipers until the next road trip to MS in a rain storm---they were unbearably loud. It seemed obvious that nothing had been done to correct the adjustment. I again called Lloyds', requesting a different Tech this time but was told that there was only the one. I was supposed to report a claim to State Farm. I explained to State Farm that this was unacceptable and had never had a car in all of my 60 years that has been a racket like this, not even close. I received a letter from State Farm a few days ago and I am going to call them and see what they will do from here. I just want my wipers to be normal. They are not since Lloyds' has been out, even when they came out the second time---to repair the problem. No, I am not satisfied with the service from Lloyds'. The phone receptionist was very personable---she needs a raise if she has to deal with these kinds of issues often. :)
Not Recommended
Ian L. from Lloyd's Glass responded on 02/19/2013 12:47 PM
Mr. Duty, I am glad that you were able to identify the problem as the old wipers, and apologize for the weather strip that came off. Thanks again for your business!
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