Business Solutions
SureCritic / Glass Repair / Lloyd's Glass
business image

Lloyd's Glass

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(769 Reviews)
78
Write a Review

Score Details

5 stars
88%
4 stars
6%
3 stars
1%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
2.5
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice. Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice.

Categories
Glass Repair, Windshield Repair, Auto Maintenance
Contact
(850) 476-6340
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
6310 North Palafox Street Pensacola, FL 32503
Get Directions
Lloyd's Glass' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(769 Reviews)
Write a Review
Recent Reviews
BL
gravatar
Ben L.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2013
Had to Cancel, Couldn't Meet Time Commitment
On Wednesday, I scheduled an appointment through my insurance company for Friday morning. I received a call from Dan who was very helpful and courteous in confirming vehicle information and installation time. I told him that the vehicle would be available while I was at work from 7am to 4pm. By 2:45pm on Friday I had not heard from the home office or the tech so I called to find out if the appointment was still on. Dan had the tech call me and he stated he would not be able to get to me for 30-45 minutes, and that the install would take 45 mins to an hour, which would be after I had to leave work to get my kids. I had intentionally scheduled the appointment for a time when my wife was out of town so that I could have her car available for the install, but had to cancel it due to not being able to come within the time window I was told would be acceptable. Both Dan and the tech were very polite, but I still have a broken windshield.
Not Recommended
Ian L. from Lloyd's Glass responded on 08/23/2013 11:25 AM

Mr. Lane

I am very sorry that we were unable to meet the time requirements that you had scheduled with us.  It was our mistake, as we had you scheduled to be completed by the end of the business day.  

We hope that you will allow us to complete the work at a convenient time for you in the future.  

Thanks

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.