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Lloyd's Glass

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(769 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores
2.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice. Looking for a new windshield, door glass, back glass or any auto glass related product? Lloyd's Glass, the auto glass professionals, will prove to be the right choice.

Categories
Glass Repair, Windshield Repair, Auto Maintenance
Contact
(850) 476-6340
Opening in 5 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
6310 North Palafox Street Pensacola, FL 32503
Lloyd's Glass' Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(769 Reviews)

RD
gravatar
Russell D.
Pensacola, FL
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2013
Hire techs who care about client property
Lloyd's may be a good glass company, but I can't recommend them after my experience. There were scratches on the hood and dash of my new truck, but not bad enough for me to take time to have it repaired. Cosmetic defects in the windshield sealing and issues with communication were the nail in the coffin. Nice guys on the phone and very willing to make amends, but next time I'll try to find someone who does it right the first time.
Not Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/13/2013
Would not recommend
There are three issues which would not lead me to recommend this glass service. First, the technician did not call before he arrived on site. I thought I had left my truck unlocked when I left for lunch, but I had to abandon my meal when the technician called saying he was at my truck and it was locked. Second, the quality of work was not ideal. A portion of the top interface of the windshield does not seem glued properly and I am carefully watching it to see if it leaks. Third, and most of all, there was a 3/4 inch scratch to the dashboard of my four-month old truck.
Not Recommended
Ian L. from Lloyd's Glass responded on 10/28/2013 07:17 AM

Mr. Durham,

After our conversation I was happy to learn that the windshield is not leaking and that you are not as concerned with the experience as you initially indicated here. My offer to address and correct any and all issues stands, should you decide that you are in fact dissatisfied. We appreciate your business and hope that you will consider us in the future.

Respectfully,

Ian Lintner

Ian L. from Lloyd's Glass responded on 11/18/2013 06:21 AM

Mr. Durham,

We strive for perfection on every job, and hire the best Technicians in the industry in an effort to achieve this goal, admittedly there are few occasions that we do fall short of perfection. If and when allowed, you will find that our customer service skills in handling and remedying any situation that does not meet our customer's expectations will never fall short. My offer stands to correct and and all issues with your vehicle, if given the opportunity. I truly hope that you will allow us to make corrections and remedy the situation, earning your recommendation and future business.

Respectfully,

Ian Lintner

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