Lone Star Chevrolet Body Shop

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2416 Reviews

96% Would Recommend
Latest Review about 1 year ago

Review for Lone Star Chevrolet Body Shop
Dewan C. on 03/03/2015
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Dewan said they put a crack in the vehicle where someone tried to pull the dent out, which was already there. He brought it to management and they refused to reconcile the situation until he pushed the issue. The vehicle was 4 days later than promised with no reason given by the business. He was not kept adequately informed. They only contacted him two times during the repair via text. He was not satisfied with his estimator because they refused to pay for the damage to the vehicle created by the business. He would not recommend the business for service because this was the most awful and unprofessional experience he has ever had. The manager refused to take responsibility, which made it difficult to resolve the issue. He will never return to this business.
Category: Collision
Service Date: 02/26/2015
Review Created: 03/03/2015
This review was collected via phone interview by Customer Research Inc.
Dave B. at Lone Star Chevrolet Body Shop responded on 03/05/2015

We did not try to pull out the dent in Mr Clayborn's vehicle. The quarter panel on his car was repaired previously by someone else, and was full of Bondo. Due to these previous shoddy repairs, when we heated the vehicle in our paint booth, the overly thick Bondo in the prior repair cracked. We fixed the crack and leveled out the bondo in the shoddy repair and repainted the qtr panel at no charge to Mr Clayborn. We did not feel we owed for the repair, but took care of it anyway as a customer courtesy. This customer has, in fact, returned to this business to have this repair done. The customer was sent 12 text messages while the vehicle was in the shop. The vehicle was ready 2 days late, after the customer requested additional work in service for a recall. The customer did not pick up the vehicle until the second day after it was ready.