Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

472 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.2857171/5Overall Rating 4.2857171/5Overall Rating 4.2857171/5Overall Rating 4.2857171/5rating 4.2857171
Original
Overall Rating 2.85714/5Overall Rating 2.85714/5rating 2.85714rating 2.85714rating 2.85714
92% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


MB
Mike B.
Coal Valley, IL
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Good
Much faster service this time

Verified Customer
Bettendorf, IA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
My service visit
Everything was fine.

Verified Customer
Davenport, IA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Speed
They called offering a deal I couldn’t refuse. Had me in within 45 minutes of the phone call and was done 45 minutes after dropping my car off! Thank you.

Verified Customer
Rock Island, IL
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2018 Category: Service
Ask for vehicle assessment form
I saw that a vehicle assessment was done but a copy of the form was not provided. This isn't something that the customer should have to ask for.

Verified Customer
Bettendorf, IA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018 Category: Service
nice people!
The people at Lujack Hyundai service are great.

JP
John P.
Davenport, IA
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Great service, and concern.
People were great

Verified Customer
Clinton, IA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Love my Ioniq
The Re-call was done quickly. They called me to remind me of the recall notice, and I scheduled it for the next morning at 7 a.m. The trouble was that no tech's were there then. But I was on my way by 8:15 so no problem. I have had very few difficulties with service here and the people are nice.

Verified Customer
Mount Vernon, IA
2013 Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Poor Service.
Disappointing.
SYLVIA S. from Lujack Hyundai responded on 08/09/2018

I am sorry the for the inconveince that took place with the shuttle.  I hope  to see you on your next visit so we can make sure that if you need to be shuttle somewhere that i make sure you get there.


JH
John H.
Davenport, IA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Great Staff!
I can only assume the work was done with competence. The car runs fine, but I'm no technician. The staff is what stood out for their most pleasant personalities and eagerness to serve. You've got a great crew there.

LW
Lisa W.
Burlington, IA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
July 14
Awesome service and personnel.

Verified Customer
Bettendorf, IA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great experience
You can always count on excellent service at Hyundai! Professional and friendly people always! Love picking up my car all fixed and clean!

TL
Thomas L.
Moline, IL
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
They did a good job getting me in and out
Tom language

LK
Laura K.
Moline, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2018 Category: Service
Recall problems
I will never come back to Lujacks and frankly I believe Hyundai is not being represented properly by this dealership.
SYLVIA S. from Lujack Hyundai responded on 07/19/2018

Thank you Ms. Kalman for taking the time to take my call.  I appreciate you in possibly giving us another try.  I can't wait to meet you on your next service visit.


Verified Customer
Sabula, IA
2017 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Oil change
Everything was done in timely manner.

SB
Stanley B.
Davenport, IA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Good service
Took care of my warranty problem with minimal inconvenience.

RC
Richard C.
Galesburg, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
We love their service and they are very friendly
Keep up the good work

JH
John H.
Clinton, IA
2013 Hyundai Santa Fe S
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/06/2018 Category: Service
Not so good do to experience.
Take better care of customer and vehicle. Know your role and do your job. Don’t ever leave a vehicle looking like mine.
SYLVIA S. from Lujack Hyundai responded on 07/19/2018

Mr. Hill thank you for taking the time to talk to me.  I am glad I had the opportunity to discuss your concerns.  Look forward to seeing you on your next service visit.


Verified Customer
Blue Grass, IA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Its convenient for me
Everything was fine when i was there they were quicker than usual

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2018 Category: Service
N/A
N/A
SYLVIA S. from Lujack Hyundai responded on 07/19/2018

I am glad we had the opportunity to speak and can't wait to see you on our next service visit.


CC
Cassandra C.
Muscatine, IA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Oil change
Quick

JR
Judith R.
Camanche, IA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Service
Always willing to explain plus an e-mail with suggestions on service needed. Prompt and courteous.