Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

446 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.3076923/5Overall Rating 4.3076923/5Overall Rating 4.3076923/5Overall Rating 4.3076923/5rating 4.3076923
Original
Overall Rating 2.84615/5Overall Rating 2.84615/5rating 2.84615rating 2.84615rating 2.84615
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


SC
Shirley C.
Geneseo, IL
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Happy
I love my Sonata, and Lujack's take very good care of it.
Blaire L. from Lujack Hyundai responded on 06/18/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P


LS
Lori S.
Eldridge, IA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Very friendly and helpful.
Very happy with my service.
Blaire L. from Lujack Hyundai responded on 06/14/2018

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P


DW
Daryl W.
Clinton, IA
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Love my Ioniq
No problems getting service here. I just park it and go for a walk. Near the bike path if you are so inclined.
Blaire L. from Lujack Hyundai responded on 06/13/2018

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE


JF
James F.
Canton, IL
2014 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Service center
I have been doing business with this dealership since 2006 and always have been treated very well
Blaire L. from Lujack Hyundai responded on 06/13/2018

THANK YOU TAKING THE TIME TO FILL OUT TH SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P


Anonymous avatar
Verified Customer
Le Claire, IA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Good customer service
Good service
Blaire L. from Lujack Hyundai responded on 06/06/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FIL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AT YOUR NEXT SERVICE!

THANK YOU
BLAIRE P


Verified Customer
Eldridge, IA
2015 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
welcome back
I have been a customer for over 13 yrs and bought my last 3 cars at this dealer ship. I made the mistake of going to an another dealer. Service was not up to this dealer. No pressure for service not needed. New management that I anticipate will serve me well.
Blaire L. from Lujack Hyundai responded on 06/06/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEE YOU AT YOUR NEXT SERVICE.

THANK YOU
BLAIRE P


DH
Don H.
Clinton, IA
2017 Hyundai Veloster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Veloster
Overall good part was ordered was to be called when came in. Was not called to call to check on it twice.
Blaire L. from Lujack Hyundai responded on 06/01/2018

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY


Anonymous avatar
Verified Customer
Bettendorf, IA
2014 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Online scheduling is great
Like the report sent to email and text. Online scheduling is fast and easy.
Blaire L. from Lujack Hyundai responded on 05/30/2018

DEREK THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P


ME
Mark E.
Davenport, IA
2004 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Hyundai oil change
The oil change was completed very well, fast and professionally. Blaire did a great job of keeping me informed and explained everything very well.
Blaire L. from Lujack Hyundai responded on 05/30/2018

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AT YOUR NEXT SERVICE :)

THANK YOU
BLAIRE P


Anonymous avatar
Verified Customer
Davenport, IA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018 Category: Service
The service advisor Blaire was knowledgeable and a pleasure to work with.
we have been having our vehicles serviced at Lujacks for as long as we have owned hyundais which is about 20 years
Blaire L. from Lujack Hyundai responded on 05/30/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AT YOUR NEXT SERVICE :)

THANK YOU
BLAIRE P


MW
Mary W.
Milan, IL
2017 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
People
Tools are tools, buildings are buildings. It is the people that make the difference!
Blaire L. from Lujack Hyundai responded on 05/30/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AT YOUR NEXT SERVICE :)

THANK YOU
BLAIRE P


Anonymous avatar
Verified Customer
Davenport, IA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Straight talk
Knowlegeable, business-like with a smile, quick and direct. No pressure for add-ons .
Blaire L. from Lujack Hyundai responded on 05/26/2018

ALAN THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING TO AGAIN :)

THANK YOU
BLAIRE P


Verified Customer
De Witt, IA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Service Appt.
The dealer employees were incredible. Quick to assist, friendly, and provided excellent turn around on my vehicle.

Thank you!
Blaire L. from Lujack Hyundai responded on 05/24/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AT YOUR NEXT SERVICE :)

THANK YOU
BLAIRE P


Anonymous avatar
Verified Customer
Eldridge, IA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Awesome service!
Always great service!
Blaire L. from Lujack Hyundai responded on 05/24/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P


RL
Renee L.
Clarence, IA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great job
Great service and communication.
Blaire L. from Lujack Hyundai responded on 05/23/2018

Thank you so much for taking the time to fill out the survey! We look forward to seeing you again at you next service :)

Thank you
Blaire P


MT
Melinda T.
Clinton, IA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
great service as always
dependable! great service! love my hyundai, there is no other car for me
Blaire L. from Lujack Hyundai responded on 05/17/2018

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P


KG
Keara G.
Bettendorf, IA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
They are very accommodating to any and every situation.
I went in for an oil change when I didn't need one and they helped me save money by letting me know that I still had 2000 miles until my next oil change. They then still took my car out for a test drive and fixed the alignment. I really appreciated all of the help that was given to me. Thank you.
Blaire L. from Lujack Hyundai responded on 05/16/2018

Thank you so much for taking the time to fill out the survey! We look forward to seeing you again :)

Thank you
Blaire P


CH
Chris H.
Davenport, IA
2016 Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2018 Category: Service
Disappointing
Although they were able to get my vehicle in quickly, the repair lasted less than a week on an issue that should never have occurred on a warranty vehicle with so little age. The customer service left me running back & forth taking time off work on 3 separate days within a one week time frame. The experience fell far short of my expectations.
Blaire L. from Lujack Hyundai responded on 05/16/2018

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY. WE APPRECIATE YOUR FEED BACK. I AM SORRY FOR THE INCONVENIENCE. FOR WARRANTY REPAIRS THERE IS A PROCESS WE HAVE TO FOLLOW. REPAIRS LIKE THIS ARE NOT SAME DAY BECAUSE PARTS HAVE TO BE ORDERED. IN YOUR SITUATION WE RECEIVED A FAULTY PART WHICH DOES NOT HAPPEN OFTEN. I UNDERSTAND YOUR FRUSTRATION FOR HAVING TO TAKE TIME OFF WORK TO BRING THE VEHICLE BACK. I WOULD LIKE TO GIVE YOU A OIL CHANGE ON US FOR THE ISSUES YOU HAD. PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE WE CAN DO TO MAKE IT RIGHT.

THANK YOU
BLAIRE P


JD
John D.
Bettendorf, IA
2011 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Friendly and timely.
No one comes out to greet you. I needed to find a service person upon arrival.
Blaire L. from Lujack Hyundai responded on 05/16/2018

JOHN THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY! I AM SORRY YOUR VISIT WAS DIDNT GO WELL. I WOULD LIKE TO FURTHER DISCUSS THE ISSUE YOU HAD DURING YOUR TIME AT OUR DEALERSHIP.

THANK YOU
BLAIRE P


Anonymous avatar
Verified Customer
Bettendorf, IA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
The people
Your people are awesome
Blaire L. from Lujack Hyundai responded on 05/16/2018

THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THE SURVEY! WE LOOK FORWARD TO SEEING YOU AGAIN :)

THANK YOU
BLAIRE P