Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

717 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.3870955/5Overall Rating 4.3870955/5Overall Rating 4.3870955/5Overall Rating 4.3870955/5rating 4.3870955
Original
Overall Rating 2.41935/5Overall Rating 2.41935/5rating 2.41935rating 2.41935rating 2.41935
92% Would Recommend
99% Business Response
Latest Review about 3 hours ago

Reviews


MA
Muriel A.
Davenport, IA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016 Category: Service
The staff was wonderful !
I would absolutely recommend to family and friends.

LW
Lisa W.
Burlington, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2016 Category: Service
Service
Otis kept me up to date on repairs. Only thing I was disappointed in was I thought they did a complimentary carwash.

DR
Donald R.
Moline, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2016 Category: Service
Quick availability
Was pkeased to get the car in the same day I called with the trouble light coming on!

Verified Customer
Rock Island, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
service
already said on previous page

JP
Josielyn P.
Moline, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2016 Category: Service
People in the service department made it great.
Excellent

Verified Customer
Bettendorf, IA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016 Category: Service
.
.

DU
David U.
Eldridge, IA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
Cole is the best service adviser that has ever walked this land. I bet he can walk on water and fly like a bird!
Cole my service adviser was kind, helpful, smart, funny, caring, helpful and funny! I could tell he had a special connection with my 2015 Hyundai Sonata Turbo Limited Sadan. He has a real way with customers and knows what they want to hear. When he said "Hey Dave your car is ready!" I felt an excitement that I normally feel when I have just ate a full pound of bacon. When I see Cole it like Christmas, Thanksgiving, Fathers day and my Birthday and Christmas all on the same day. When you see Cole, give him a big hug from behind while he is sitting in his chair. He really loves that! I used to say to myself "who is going to fix this car" I don't have to talk to myself anymore because I have Cole! Thanks from your most valuable customer ever! Dave
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/25/2016

Wow! I must say these might be the best comments I have read in my 20+ years in the business!
So glad we exceeded your expectations...if it was better than bacon then I know it was good!

Thanks Dave!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

RS
Randy S.
Davenport, IA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
Very friendly workers.
They treated me very well.

PB
Patricia B.
Muscatine, IA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2016 Category: Service
show they care about you and your vehicle
I enjoy the experience with Otis and the maintence man. I have already told some friends they should go there.
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/18/2016

Patricia,

So glad to hear your experience was a great one!  I will make sure Otis and the rest of the staff see this as well.  Thanks again!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

DH
David H.
Davenport, IA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2016 Category: Service
Fast and efficient
I was very satisfied with the whole process. Otis was very helpful from the start. I was in and out in a matter of an hour. I had an oil change and tire rotation and asked Otis to look for any thing else that was needed at the 26000 mile point. He stated everything checked out fine, 5 star rating...
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/18/2016

David,

Thanks for the great survey and kind words!   Iwill be sure to pass them on to Otis as well!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

RS
Robert S.
Davenport, IA
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016 Category: Service
Great Service
You did great work.
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/18/2016

Thanks Robert!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

DP
Dennis P.
Moline, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Service
Great professional and friendly service
I feel like a member of the family. The service team is friendly, courteous, and professional. I have all of my service work done at Lujack Hyundai.
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/14/2016

Dennis,

Thanks for the kind words and great survey!  We are just as glad to have you our customer!
I will be sure to pass this on to all our team members!
Have a great day!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

RL
Robert L.
Le Claire, IA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2016 Category: Service
Quality of service and management staff
Lujack's Hyundai is the only place I would take my car. They fix the problem the first time and the "front desk" staff are professional though out the experience.

DA
David A.
Keosauqua, IA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
Nice and friendly
I bought this car from Lujack Hyundai. I was going to be in the area and I made sure I fit in my service. I currently live in Tennessee and it was nice to be able to have my car serviced there.
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/06/2016

Glad your visit was a good one! Especially since you drove so far! Can't wait to see you again!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

NL
Nels L.
Moline, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016 Category: Service
gREAT CUSTOMER SERVICE
SAME AS ABOVE
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/06/2016

Thanks for great feedback! Glad your visit to us went well!!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

PM
Philip M.
East Moline, IL
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2016 Category: Service
the people
yes
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 10/04/2016

Thanks for the great survey Philip!!!!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com

Verified Customer
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2016 Category: Service
Lujack Hyundai service
Knowledgeable service representative. Very friendly and efficient.
Brad M., Hyundai Service Manager from Lujack Hyundai responded on 09/29/2016

Awesome news...Glad everything went well on your visit and look forward to seeing you again!  Thanks for the great survey!!

Brad McDermott
Hyundai Service Manager
Lujack Hyundai
(563) 445-4965
bwmcdermott@lujack.com


RW
Richard W.
Marshalltown, IA
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Professional Service
Really took care of the customer

Verified Customer
Walcott, IA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2016 Category: Service
Efficient
Fine

SW
Suzy W.
Le Claire, IA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2016 Category: Service
Service
Great job, as always