Lute Riley Honda Body Shop

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1223 Reviews

96% Would Recommend
Latest Review over 2 years ago

Reviews


JC
Jasmine C.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Collision
Jasmine said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

LS
Latosha S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Latosha said the service at this business was efficient and their repairs were good. She always goes to them for maintenance.
This review was collected via phone interview by Customer Research Inc.

DT
Diana K T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Diana said the business got her in and out quickly. They had her vehicle for 2 days and got the job done before time. There was no communication with the people at the business. The estimate was handled through the other party's insurance.
This review was collected via phone interview by Customer Research Inc.

AC
Austin C.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2016 Category: Collision
Austin said everything was fine with the repair.
This review was collected via phone interview by Customer Research Inc.

MT
Menen T.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2016 Category: Collision
Menen said he received good customer service from this business. He said the employees are good at what they do, but he was not happy with their communication because they did not call him back.
This review was collected via phone interview by Customer Research Inc.

KH
Kevin H.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2016 Category: Collision
Kevin said this business had delayed the completion of his repair and he could never get a hold of the person who was working on his vehicle. His vehicle was a week late, because there was a part they had forgot to order. He always had to reach out to them to find out what was going on, either by phone or going directly to them. The person who prepared his estimate had forgot to include the lower valance on his bumper in the estimate. They then had to order it separately. He was not happy with their communication due to reasons already stated. Due to the delay in parts, they did not increase the price. Even though they had to order an additional part, they kept to the original estimate. He also stated they picked up the cost of his rental vehicle.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2016 Category: Collision
Spoke with Mike's wife. She said the business did not follow through with replacing the panel as noted in the bid. The vehicle was delayed a day but she does not know the cause. They had received four estimates but they chose this business because of their promise to replace the panel.
This review was collected via phone interview by Customer Research Inc.

JG
Jaijit G.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2016 Category: Collision
Jaijit said this business was very busy. It was very hard to reach the person he was dealing with and he never got any call backs when he would try to call them. He chose not to do the repairs at this time because they already had his vehicle for two weeks and it would have taken three weeks to a month to do the repairs. He will be taking his vehicle back when they are not so busy to get the repairs performed. He was not satisfied with the communication because they were so hard to get in touch with.
This review was collected via phone interview by Customer Research Inc.

CA
Charles A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Collision
Charles said he got his vehicle back in perfect shape. He chose this facility because he works for them.
This review was collected via phone interview by Customer Research Inc.

CL
Celestin L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Collision
Spoke with Celestin Jr. He said this business finished his vehicle a week to ten days sooner than he expected. The vehicle looked really good.
This review was collected via phone interview by Customer Research Inc.

AO
Aina O.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2016 Category: Collision
Aina said this business is really friendly, easy and the experience was not complicated. She said she has been there before.
This review was collected via phone interview by Customer Research Inc.

AJ
Avinash J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Avinash said the service was good and he would recommend the business. The business had his vehicle a week and he did not hear from them until it was ready to pick up.
This review was collected via phone interview by Customer Research Inc.

MF
Melissa F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Collision
Melissa said the repairs were great on the hill damage issues that were done to her vehicle. Mr. Mulu helped her find the right vehicle for her to purchase.
This review was collected via phone interview by Customer Research Inc.

AT
Alan T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Alan said the employee he worked with at this business, Todd, was excellent. Their work was excellent as well and he liked the results.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Scott said he absolutely had no issues with the staff or the service at this business. The service was prompt. He originally had been referred to this business by a friend. The insurance company also had this business on its list of approved businesses.
This review was collected via phone interview by Customer Research Inc.

NH
Neena H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Collision
Neena said this business originally told her the vehicle would be done in three days but it took six days instead. The reason they gave for the delay was the paint had to dry. She chose this facility after having a negative experience at another location. This is the best authorized Honda business in the metro area.
This review was collected via phone interview by Customer Research Inc.

LS
Lawanda S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Spoke with Scotty. He said he felt they were excellent from start to finish.
This review was collected via phone interview by Customer Research Inc.

MH
Mosharrof H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2016 Category: Collision
Mosharrof said the insurance company handled the estimate, so he never saw the quote.
This review was collected via phone interview by Customer Research Inc.

RB
Raja B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Collision
Raja said they kept him informed and they did a great job.
This review was collected via phone interview by Customer Research Inc.

EH
Estelle H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Collision
Estelle said she is completely satisfied with the work done on her vehicle at this facility. She is uncertain of how adequately they were kept informed because her children took care of most of the process.
This review was collected via phone interview by Customer Research Inc.

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