Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1780 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.628574/5Overall Rating 4.628574/5Overall Rating 4.628574/5Overall Rating 4.628574/5rating 4.628574
Original
Overall Rating 2.25714/5Overall Rating 2.25714/5rating 2.25714rating 2.25714rating 2.25714
96% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


CG
Cari G.
Rosemount, MN
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
The service and amazing staff
Everyone is always so kind and helpful

JB
Jolynn B.
Saint Paul, MN
2010 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service
The service staff are always helpful and friendly. Service is quick and done right. Staff keeps you updated if there are any concerns. Waiting area is always clean and stocked with sodas, water, coffee and snacks.

Anonymous avatar
Verified Customer
Burnsville, MN
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Service and work done promply.
Service work done as promised. Pointed out additional filter was very dirty and should be replaced, which we did.

HW
Heidi W.
Burnsville, MN
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Bjorn is awesome
The service was fast and even washed my car.

Anonymous avatar
Verified Customer
Saint Paul, MN
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service
Burnsville is the place to go. I've been to other dealerships and nothing has compared to the service I've received here. I highly recommend this dealership to anyone looking for a solid place to go.

NE
Noel E.
Lakeville, MN
2017 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
What is this box?
Friendly place
BRANDON C B. from Burnsville Hyundai responded on 06/18/2018

Noel thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. Glad the service staff were friendly in assisting you with your vehicle service needs. We look forward to working with you in the future.

Service Manager
Brandon Blommer


GA
Greg A.
Savage, MN
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Quick & to the point
Oil change was quick. Found what was wrong with the noise in the stabilizer bar.
BRANDON C B. from Burnsville Hyundai responded on 06/18/2018

Greg thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. Glad we performed diagnosis of your loose sway bar link and performed your oil change in a timely manner. We look forward to working with you in the future.

Service Manager
Brandon Blommer


DB
Daniel B.
Eden Prairie, MN
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Excellent as always!!!
As usual perfect service! The BV Hyundai Crew is awesome and everything went exactly as I was told it would. Couldn’t be happier.
BRANDON C B. from Burnsville Hyundai responded on 06/18/2018

Daniel thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear we always provide you with an excellent service experience with us. Glad the service staff is awesome and we performed your vehicle service exactly how it was planned. We look forward to working with you in the future.

Service Manager
Brandon Blommer


LS
Leslie S.
Shakopee, MN
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
very friendly and does good work
very good service
BRANDON C B. from Burnsville Hyundai responded on 06/16/2018

Leslie thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a very good service experience with us. Glad the service staff are friendly in assisting you with your vehicle service needs. We look forward to working with you in the future.

Service Manager
Brandon Blommer


DK
David K.
Saint Paul, MN
2005 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Excellent Service
Very clean and organized the staff are very friendly and helpful.
BRANDON C B. from Burnsville Hyundai responded on 06/15/2018

David thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had an excellent service experience with us. Glad the facility was clean and the service staff were very friendly, helpful and organized. We look forward to working with you in the future.

Service Manager
Brandon Blommer


RW
Ronald W.
Lakeville, MN
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Worked to make sure we got a new part(head unit) for our brand new (4k miles) car.
I think Hyundai corporate wanted to put a rebuilt or refurb had unit in our brand new car. The dealer took the time to make sure we got a new part. This part really should not have gone out so soon after purchase( < 4 months).
BRANDON C B. from Burnsville Hyundai responded on 06/15/2018

Ronald thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. I apologize you were experiencing issues with your new Hyundai Elantra radio. Glad Andrew took great care of you and your vehicle service needs, and we got the proper new part installed on your Elantra. We look forward to working with you in the future.

Service Manager
Brandon Blommer


Anonymous avatar
Verified Customer
Prior Lake, MN
2015 Hyundai Sonata
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2018 Category: Service
Had to return
The item wasn’t fixed right the first time, so I had to return a second time. Was not offered a shuttle or loaner for the error the business had made. Was not please with their lack of concern for my busy life and the inconvenience their poor workmanship caused.
BRANDON C B. from Burnsville Hyundai responded on 06/16/2018

Thank you for your business. We appreciate you taking the time to give us your feedback. I apologize to hear you had a poor service experience with us. I apologize your vehicle was leaking oil after we performed a repair on your oil pan. I understand how valuable time is and it cannot be given back. I tried calling and was unable to reach you. Please feel free to contact me at your earliest convenience to see if there may be anything I can do to help. I hope to speak with you soon.

Service Manager
Brandon Blommer


HW
Holly W.
New Market, MN
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Honesty of service crew
Service customer service reps are straight forward and honest. I respect that
BRANDON C B. from Burnsville Hyundai responded on 06/15/2018

Holly thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. Glad the service staff are straight forward and honest is assisting you with your vehicle service needs. We hope to work with you again in the future.

Service Manager
Brandon Blommer


KH
Karen H.
Saint Paul, MN
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Always the Best of Service
Good service - short wait time - friendly staff
BRANDON C B. from Burnsville Hyundai responded on 06/15/2018

Karen thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear we always provide you with the best service experience. Glad the service staff are friendly and we perform your vehicle service in a timely manner. We look forward to working with you in the future.

Service Manager
Brandon Blommer


KD
Kim D.
Lakeville, MN
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Exceptional service, as usual.
Always get exceptional service at Hyundai in Burnsville. They're efficient and Chad at the front desk is awesome to work with. He is personable and very knowledgeable.
BRANDON C B. from Burnsville Hyundai responded on 06/14/2018

Kim thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear we always provide you an exceptional service experience. Glad Chadd along with the other staff take great care of you and your vehicle service needs. We look forward to working with you in the future.

Service Manager
Brandon Blommer


Anonymous avatar
Verified Customer
Lakeville, MN
2016 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
.
.
BRANDON C B. from Burnsville Hyundai responded on 06/14/2018

Thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. Please let us know if there is anything we can do to improve. We look forward to working with you in the future.

Service Manager
Brandon Blommer


RD
Rita D.
Prior Lake, MN
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Great service
Went the extra mile to make things easiest for me.
BRANDON C B. from Burnsville Hyundai responded on 06/14/2018

Rita thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a great service experience with us. Glad the service staff went the extra mile to make your service experience as easy as possible. We look forward to working with you in the future.

Service Manager
Brandon Blommer


KT
Keith T.
Farmington, MN
2005 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
ok
ok
BRANDON C B. from Burnsville Hyundai responded on 06/14/2018

Keith thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. Please let me know if there is anything we can do to improve. We look forward to working with you in the future.

Service Manager
Brandon Blommer


Anonymous avatar
Verified Customer
Burnsville, MN
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Fixed
Problem has been resolved. Great service.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2018 Category: Service
Still trying.
Trying to get it done. Third time will be the trick maybe.
BRANDON C B. from Burnsville Hyundai responded on 06/13/2018

Thank you for your business. We appreciate you taking the time to give us your feedback. I apologize to hear you're still having issues with your vehicle after we performed a repair. I know Andrew has the part on order and we should see it tomorrow. Please let me know if there is anything further I can do. We look forward to working with you in the future.

Service Manager
Brandon Blommer 


DW
Dan W.
Savage, MN
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Second to None
The service department is attentive to details and does not try to sell you on items you don't need.
BRANDON C B. from Burnsville Hyundai responded on 06/12/2018

Dan thank you for your business. We appreciate you taking the time to give us your feedback. Happy to hear you had a good service experience with us. Glad the service staff take great care of you and your vehicle service needs without up selling any unnecessary work. We look forward to working with you in the future.

Service Manager
Brandon Blommer